Error: Unauthorized when try to connect account

  • Resolved nikolas7gr

    (@nikolas7gr)


    5 months, 1 week ago

    I get the error of Error: Unauthorized when i try to connect my account for some reason. I had the same issue in the instagram plugin but it got solved after a few hours without doing anything. What is the deal with that?

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  • Plugin Support Smash Balloon Mahdi

    (@smashballoonmahdi)

    Hi @nikolas7gr,

    Thank you for contacting us!

    This error typically occurs when you switch from a staging to a live environment or migrate your site, causing the site URL to differ from the registration token, which is unique for each domain.

    To resolve this issue, I recommend clearing the plugin cache. This will reset the connection and allow the Access Token to be re-encrypted. To do this, navigate to TikTok Feed > Settings > Feeds > Caching, and click the “Clear All Caches” button. After that, try reconnecting the account again.

    Please let me know if you have any other questions, and I’ll be happy to help.

    Best regards,

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