error trying to send with red box

  • Resolved EBurden

    (@eburden)


    3 years, 9 months ago

    The form was working. This has started recently.

    I have check your website to see if I could solve this problem.
    From your site I checked the following:

    The “to” email address is valid.

    The “from” email address is also valid and it is from the same domain.

    The only other suggestion from your support site is to use an SMTP mail plugin. Would rather not go this route as it’s a clients site, but may have to.

    Any other suggestions?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello @eburden,

    My recommendation is to use SMTP whenever possible. This method not only is more reliable, but also more secure.

    Best regards,
    Yordan.

    Thread Starter EBurden

    (@eburden)

    I agree Yordan. Unfortunately this is a client site and I do not manage the hosting, which is also unfortunately at GoDaddy. So setting up the SMTP would require a client google email account or other SMTP account which my client would need to set up and I would need access to change the DNS setting etc., which in my quick look at my client’s GoDaddy hosting does not seem to allow access to change DNS.

    I have a couple other avenues I’m exploring that may bear results.

    Thanks.

    Hello @eburden,

    Sorry to hear that! Some hosting provider works well without SMTP, but more and more servers are making it harder to send unauthenticated mail.

    I hope you have success with your workarounds.

    Best regards,
    Yordan.

    Thread Starter EBurden

    (@eburden)

    At least my simple work around has worked. I put the form on my site, where it works perfectly, and did a redirect from my clients site.

    Not perfect but solves the problem for now.

Viewing 4 replies - 1 through 4 (of 4 total)
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