• Resolved lcmweb

    (@lcmweb)


    When trying to generate a PDF I get an error: Error trying to generate document: UnableToOpenBlob `…../public_html/wp-content/uploads/2020/07/xxx-invoice.png’: No such file or directory @ error/blob.c/OpenBlob/2967

    I have tried upgrading the PHP version to 8.1 and also unchecked the test mode but the issue persists. Any suggestions?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Yordan Soares

    (@yordansoares)

    Hi @lcmweb,

    Could you send us a screenshot of your System Configuration and Write Permissions, that you’ll find under WooCommerce > PDF Invoices > Advanced > Status tab?

    The above are reference screenshots of the System Configuration and Write Permissions areas.

    Thread Starter lcmweb

    (@lcmweb)

    Thank you, here is the status report.

    Plugin Contributor Yordan Soares

    (@yordansoares)

    Thanks for providing more details, @lcmweb:

    Based on your screenshot, it seems that you have the latest version of IMagick installed.

    However, after reading the issue again, I wonder if the shop logo image still exists. Could you please double-check that in WooCommerce?> PDF?Invoices?> General?> Shop?header/logo?

    Thread Starter lcmweb

    (@lcmweb)

    I checked and the logo still exists.

    • This reply was modified 4 months, 3 weeks ago by lcmweb.
    Plugin Contributor Yordan Soares

    (@yordansoares)

    Thanks for checking that, @lcmweb:

    Could you please try converting your shop logo from PNG into a JPEG image, and temporarily set this version in the “Shop?header/logo” instead, and try to open an existent PDF invoice?

    To make sure that you are seeing an updated version of the invoice, please also check the “Test mode” option, while you are performing tests (do not forget to uncheck this option as soon as you finish the tests).

    Thread Starter lcmweb

    (@lcmweb)

    This worked, thank you so much!

    Plugin Contributor Yordan Soares

    (@yordansoares)

    I’m very glad to hear that, @lcmweb! ??

    Do not hesitate to write again if you need something else!

    P.S.: Thank you very much for your amazing 5-stars review! ??

Viewing 7 replies - 1 through 7 (of 7 total)
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