• Resolved chiragjainascure

    (@chiragjainascure)


    Hi,

    Showing error while connect with jetpack using “Set up Jetpack” button. Error is “An error occurred. Please try again.” also not able to see setting option.

    I need to use cdn

    The page I need help with: [log in to see the link]

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  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @chiragjainascure

    I tested the connection at our end and I am not seeing anything that would cause an issue. As a first step, please try uninstalling and reinstalling Jetpack. This will cycle the connection and will often fix issues like this.

    For Jetpack to work, we need a working connection between your site and WordPress.com.

    You can follow these steps to do that:

    1. Start at PluginsInstalled Plugins.
    2. If Jetpack is currently active, click Deactivate to disable it. Then click Delete to remove it from your site:
    3. Go to Plugins? → Add New.
    4. Search for “Jetpack – WP Security, Backup, Speed, & Growth”.
    5. Click Install and then Activate.

    When Jetpack is installed, click the green Set up Jetpack button to reconnect.

    This handy guide explains that process in more detail:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

    You shouldn’t lose any settings or any of your stats or subscribers in doing so, as that info is stored in our system here.

    Let us know how it goes.

    Once Jetpack is connected, you will be able to make use of our Site Accelerator CDN.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi there, @chiragjainascure,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

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