Error This value should not be blank [description]

Hi @noithatnganha,

The affected product seems to have been deleted, as I am getting a 404 error.

The error message “This value should not be blank [description]” usually indicates that the description field for some of your products is empty or not recognized by Google Merchant Center. Do those products have descriptions?

For better assistance, can you please share a copy of the following:

• System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
• A valid link of affected products.

You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here.

Looking forward to resolving this issue for you.

@shameemreza

Sorry, whitespace error in the url.

noithatnganha.com/sp/banh-xe-day-nhua-pa-o50-chiu-luc-30kg-co-khoa

Hi @noithatnganha,

Thank you for providing the valid product URL. I noticed that the description is empty, which creates the issue.

If your product doesn’t have a description or if you prefer not to add one, you can use this code snippet to use the short description instead description: https://woo.com/document/google-listings-and-ads/faqs/#using-short-description

Let us know how that goes. Looking forward to helping you.

@shameemreza

Thank you.
However, this link is similar: noithatnganha.com/sp/2-banh-xe-day-san-ho-cang-co-dinh-100mm. It has no description but is Active.
I think that’s not a problem, because this link has a description but is not active: noithatnganha.com/sp/banh-xe-day-nhua-pp-o25-chiu-luc-15kg-khong-khoa . There are also many links that have more description but are not Active.
I think there is something wrong with the Plugin when there are too many products. For smaller sites I see no problem, although there is no description below.

Hi @shameemreza

I have tried disconnecting all google and wordpress accounts. After that, when I reconnected, the number of Active products increased, but not by much.

Hi @noithatnganha,

If you check this product, which is active, it has content in the description field: https://noithatnganha.com/sp/banh-xe-day-nhua-pp-o25-chiu-luc-15kg-khong-khoa

However, there is no content in the description field for the disapproved product: https://noithatnganha.com/sp/banh-xe-day-nhua-pa-o50-chiu-luc-30kg-co-khoa

I suggest you use the code snippet to use the short description or add content to the product description: https://woo.com/document/google-listings-and-ads/faqs/#using-short-description

Additionally, after adding that code snippet, go to https://example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain name), then use the Sync all products button to sync all of them.

I hope this clarifies your concern. If you have any other questions, feel free to ask.

Hi @noithatnganha,

I’m marking this topic as “resolved” due to recent inactivity. If more assistance is needed, feel free to post back here or open a new topic.

Thanks!