Error: This reset key is invalid or no longer exist. Pleasereset password again!

  • Resolved cassiawatts

    (@cassiawatts)


    4 years, 8 months ago

    I have had a couple people who gets this error when they try to reset their password. It works for me when I try it, but I have others having errors.

    Error: This reset key is invalid or no longer exist. Pleasereset password again!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor genetech

    (@genetech)

    Hi,

    We have tested this functionality in our local environment and it’s working fine. Registration page on your website is not opening. See screenshot: https://prnt.sc/rgyhfg

    Please share your working registration page link here, so we can make few dummy registrations and test reset password feature on your website.

    Also, can you confirm that your users are completing the reset password process within a daytime ?

    Thanks

    Plugin Contributor genetech

    (@genetech)

    We are closing this ticket due to no response.

Viewing 2 replies - 1 through 2 (of 2 total)
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