Error: This email is already in use.

  • Resolved developer19991

    (@developer19991)


    4 years, 6 months ago

    Hi, I’m using Bookly free plugin (not premium plugin so please stop telling me to contact you on your website) on my client website. Sometimes when my client try to book a service from a particular email address he gets an error “This email is already in use” but when I book with his same email from which he is getting error I’m able to book a service.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Bookly

    (@ladela)

    Hello,

    Thank you for your message.

    We provide support for free version as well. So please, get in touch with us on our website and provide us with your WordPress admin panel credentials so we can check the settings.

    Thread Starter developer19991

    (@developer19991)

    Your staff is telling me to buy support and only after that they will help me. I’ve wasted my so much time but no free help provided by your team.

    Plugin Author Bookly

    (@ladela)

    Hello,

    Thank you for your message.

    Could you tell me your ticket number?

    Will be waiting for your reply.

    Hi,
    You should enter the “Setting > Customers” and then set the “Create WordPress user account for customers” equal to “Disabled”.
    If enabled, a new user will be created if any of the registration data during the booking is different.
    thank from bookly for best support ??
    actualy your support is very very bad :/

    Thread Starter developer19991

    (@developer19991)

    Thanks @mdsfabulous you are great. Yes, bookly support sucks. When I contacted them on their website they keep telling me that my support license has been expired and I need to renew it in order to get any help from them. Their docs also suck. I wonder why no one has ever faced this problem.

Viewing 5 replies - 1 through 5 (of 5 total)
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