ERROR: There was an error registering your account. Please try again.

Hi @gcorredor

Apologies for the inconvenience caused.
We’ll be happy to help you out with the issue you are facing.

Please provide us with the following information so that we can correctly assess the issue:

1. The version of the plugin currently you have currently installed.
2. Error message displayed in the Authentication Report Section in the plugin.

Please let us know if you have any further questions.

Thanks
miniOrange Team

Hello
I have the same problem. WP 6.2.2 and Active Directory Integration for Intranet Sites plugin v 4.1.6.
This item is solved by I can’t see the solution.
Thank’s !

Marie

Login Error: There was an error registering your account. Please try again.

This message in “Authentification report”.
“Test authentification ” in Ldap configuration is OK

Hi @marthinet

Thanks for reaching out to us.

You could be facing this issue in case you have special characters in your LDAP username or a user with the same email exist already.

Could you please let us know which LDAP username attribute you are using and does it contain any special character(s). Also, please confirm if there is any user already registered with the same email.

Let us know if you have any other queries.

Thanks
miniOrange Team

Thank’s for your answer !
I finally tried with one colleague account and it’s working, but not with mine… Always the same mistake.
I use “uid”.
The only account registed is “admin”, nothing else. Plus the one of my colleague now.
I made an ldapsearch to extract all the information we have in our Ldap for me and my colleague (I changed his name) . I can’t see any special character or any problem.
Do you have any idea ?
Thank’s a lot !
Marie

marie-claire.marthinet, utilisateurs, osu.fr

dn: cn=marie-claire.marthinet,ou=utilisateurs,dc=osu,dc=fr
objectClass: person
objectClass: inetOrgPerson
uid: mc.marthinet
sn: Marthinet
givenName: Marie-claire
mail: [email protected]
cn: marie-claire.marthinet

xx.yy, utilisateurs, osu.fr

dn: cn=xx.yy,ou=utilisateurs,dc=osu,dc=fr
objectClass: person
objectClass: inetOrgPerson
uid: xx.yy
sn: yy
givenName: xx
mail: [email protected]
cn: xx.yy

Hi @marthinet

Thanks for providing with detailed information.

The usernames you shared seems to be fine, although can you verify that the admin account in WP doesn’t have the same email as yours in the LDAP server.

Also, may I know which Directory Server type you have selected in the LDAP configuration; this could be a compatibility issue as well.

Can you verify the above and also try to change the username to email from the user mapping section and try test connection and WP login. Refer this screenshot.

Thanks
miniOrange Team

• This reply was modified 1 year, 5 months ago by Avi Saxena.

Hello
You gave me the solution !
Admin (me) account had my email address…
I read on documentations that you can’t add an existing account but i never saw the restriction about email address which can’t be the same, may be I missed it.
Thank’s a lot for your help !

Marie

Hi @marthinet

I’m glad that we were able to help you.

Thanks
miniOrange Team