Error “There was an error processing your order…” (random)

This error occurs completely randomly on the web, usually with people living abroad or using foreign credit cards. It does not happen with purchases from Spain:

There was an error processing your order. Please check your payment method for charges and review your order history before reordering.

Also, the customers who got this message at checkout were not allowed to checkout and there is no trace of their order in WooCommerce. I know this information is true because they have sent me pictures of the checkout with the error, but the website does not show their purchase attempts.

I have created a staging site and have been trying to replicate this error along with the help of WooCommerce Subscriptions support. And we have not been able to replicate it! It’s a real mystery.

Oh, and one more thing: this only happens if they use Stripe as a payment gateway. If they use PayPal, it seems that the website lets them buy without any problem.

There is also no relevant information in the WooCommerce logs nor in CartFlows (the plugin used for the checkout). We have had the ‘WP Mail SMTP’ plugin configured for a long time and we use PHP version 8.1. Going back to version 7.4 doesn’t seem like an option to me at this point.

More information:

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La página no contiene el shortcode [woocommerce_cart] o el bloque woocommerce/cart.<br>Finalizar compra: #390 - /finalizar-compra/ -  Contiene el shortcode [woocommerce_checkout]<br>Mi cuenta: #391 - /mi-cuenta/<br>Términos y condiciones: #1136 - /contratacion/<br><br>### Theme ###<br><br>Name: Hello Elementor<br>Version: 3.1.1<br>Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente<br>te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo<br><br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: –<br><br>### Suscripciones ###<br><br>WCS_DEBUG: ? No<br>Subscriptions Mode: ? Activo<br>Subscriptions-core Library Version: 7.7.1<br>Subscription Statuses: wc-active: 7<br>wc-expired: 18<br>wc-on-hold: 5<br>wc-cancelled: 26<br><br>WooCommerce Account Connected: ? Yes<br>Active Product Key: ? Yes<br>Custom Retry Rules: ? No<br>Custom Retry Rule Class: ? No<br>Custom Raw Retry Rule: ? No<br>Custom Retry Rule: ? No<br>Retries Migration Status: ? Completed<br>Report Cache Enabled: ? Si<br>Cache Update Failures: ? 0 fallo<br><br>### Configuración de la tienda ###<br><br>Country / State: Espa?a — Sevilla<br><br>### Suscripciones por pasarela de pago ###<br><br>Stripe: wc-active: 7<br>wc-cancelled: 26<br>wc-expired: 18<br>wc-on-hold: 5<br><br><br>### Compatibilidad de pasarelas de pago ###<br><br>Stripe: products<br>refunds<br>tokenization<br>add_payment_method<br>subscriptions<br>subscription_cancellation<br>subscription_suspension<br>subscription_reactivation<br>subscription_amount_changes<br>subscription_date_changes<br>subscription_payment_method_change<br>subscription_payment_method_change_customer<br>subscription_payment_method_change_admin<br>multiple_subscriptions<br><br>Transferencia bancaria directa: products<br>PayPal: products<br>refunds<br>tokenization<br>add_payment_method<br>subscriptions<br>subscription_cancellation<br>subscription_suspension<br>subscription_reactivation<br>subscription_amount_changes<br>subscription_date_changes<br>subscription_payment_method_change<br>subscription_payment_method_change_customer<br>subscription_payment_method_change_admin<br>multiple_subscriptions<br>gateway_scheduled_payments<br><br><br>### WooCommerce PayPal Payments ###<br><br>Onboarded: ?<br>Shop country code: ES<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Suscripciones de PayPal<br>PayPal Shipping Callback: ?<br>Apple Pay: –<br>Google Pay: –<br>Fastlane: –<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br><br>Daily Cron: ? Next scheduled: 2024-11-18 19:59:11 +01:00<br>Options: ?<br>Notes: 137<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Completo: 1.119<br>Oldest: 2024-10-18 11:00:04 +0200<br>Newest: 2024-11-18 09:38:07 +0100<br><br>Fallida: 899<br>Oldest: 2023-06-17 21:13:00 +0200<br>Newest: 2024-11-15 22:32:04 +0100<br><br>Pendiente: 24<br>Oldest: 2024-11-18 10:20:04 +0100<br>Newest: 2025-04-09 19:57:37 +0200<br><br><br>### WooCommerce Zapier ###<br><br>Database Version: ? 20<br>Detailed Logging Enabled: No<br>Legacy Mode Disabled: ? Yes<br>SSL: ? Yes<br>REST API Authentication Key(s): ? 1<br>Task History Record Count: ? 99<br>Webhook #1: WooCommerce Zapier<br>- Status: active<br>- Trigger: customer.created<br>- Delivery Count: 75<br>- User: aliciajimenez<br>Customer Action Count: 23<br>Product Action Count: 1<br><br>### Status report information ###<br><br>Generated at: 2024-11-18 09:52:23 +01:00<br>