• Resolved harmkraats

    (@harmkraats)


    Hi, I saw an treath with the same topic, but it does not have the answer for me.
    Link to threath

    I have one custom theme, and only the basic plugins.

    The error occurs on the WooCommerce Home page. It loads slowly, and then I see big purple triangle with the error “There was an error getting your inbox.”.

    Okay I did some more testing. Sometimes I do see the thing it has to show. But sometimes I dont, then I only see the Error. When I see the thing is has to show, I also see the error

    • This topic was modified 2 years, 6 months ago by harmkraats.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @harmkraats,

    Thanks for reaching out!

    Let’s see if there is an error on the WooCommerce Logs. Kindly provide us the following:

    • System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
    • Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > Status > Logs (if available).

    Thanks!

    Thread Starter harmkraats

    (@harmkraats)


    ### WordPress Environment ###

    WordPress address (URL): https://www.overleveninhetnu.nl
    Site address (URL): https://www.overleveninhetnu.nl
    WC Version: 6.8.2
    REST API Version: ? 6.8.2
    WC Blocks Version: ? 8.0.0
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.0.2
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: nl_NL
    External object cache: –

    ### Server Environment ###

    Server Info: Apache/2
    PHP Version: 8.0.14
    PHP Post Max Size: 8 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 1000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d

    SUHOSIN Installed: –
    MySQL Version: 10.3.24-MariaDB-cll-lve
    Max Upload Size: 2 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 6.8.2
    WC Database Prefix: wp_
    Totale database grootte: 7.83MB
    Database gegevens grootte: 5.50MB
    Database index grootte: 2.33MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.19MB + Index: 0.19MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 2.20MB + Index: 0.08MB + Engine InnoDB
    wp_postmeta: Data: 1.50MB + Index: 0.42MB + Engine InnoDB
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    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_yoast_indexable: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
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    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

    ### Post Type Counts ###

    acf-field: 114
    acf-field-group: 9
    attachment: 39
    mc4wp-form: 1
    nav_menu_item: 10
    page: 10
    post: 10
    product: 11
    revision: 196
    shop_order: 147

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (15) ###

    ACF Content Analysis voor Yoast SEO: door Thomas Kr?ftner
    ViktorFroberg
    marol87
    pekz0r
    angrycreative
    Team Yoast – 3.0.1

    Advanced Custom Fields PRO: door Delicious Brains – 5.12.3
    Autoptimize: door Frank Goossens (futtta) – 3.1.1.1
    Classic Editor: door WordPress Contributors – 1.6.2
    Ultimate WooCommerce Filters: door Etoile Web Design – 3.1.1
    Yoast Duplicate Post: door Enrico Battocchi & Team Yoast – 4.5
    Mailchimp for WooCommerce: door Mailchimp – 2.7.2
    MC4WP: Mailchimp for WordPress: door ibericode – 4.8.8
    Mollie-betalingen voor WooCommerce: door Mollie – 7.3.0
    Regenerate Thumbnails: door Alex Mills (Viper007Bond) – 3.1.5
    WooCommerce Shipping & Tax: door WooCommerce – 1.26.3
    WooCommerce: door Automattic – 6.8.2
    Yoast SEO: door Team Yoast – 19.6
    Smush: door WPMU DEV – 3.11.1
    WP SVG Images: door ShortPixel – 4.1

    ### Inactive Plugins (0) ###

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –

    ### WC Pages ###

    Winkelbasis: #6 – /winkel/
    Winkelwagen: #7 – /winkelwagen/
    Afrekenen: #8 – /afrekenen/
    Mijn account: ? Pagina niet ingesteld
    Algemene voorwaarden: ? Pagina niet ingesteld

    ### Theme ###

    Name: Overleveninhetnu.nl
    Version: 1.0
    Author URL: https://www.omnitief.nl/
    Child Theme: ? – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
    raden we het gebruik van een sub-thema aan. Zie: Hoe maak je een sub-thema

    WooCommerce Support: ?

    ### Templates ###

    Overrides: overleveninhetnu/woocommerce/archive-product.php
    overleveninhetnu/woocommerce/cart/cart-totals.php
    overleveninhetnu/woocommerce/content-product.php
    overleveninhetnu/woocommerce/content-single-product.php
    overleveninhetnu/woocommerce/loop/price.php
    overleveninhetnu/woocommerce/single-product/related.php
    overleveninhetnu/woocommerce/single-product/tabs/description.php
    overleveninhetnu/woocommerce/single-product/tabs/tabs.php
    overleveninhetnu/woocommerce/single-product/title.php
    overleveninhetnu/woocommerce/single-product.php

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page

    Disabled Features: minified-js
    settings

    Daily Cron: ? Next scheduled: 2022-09-08 15:15:55 +00:00
    Options: ?
    Notes: 96
    Onboarding: completed

    ### Action Scheduler ###

    Complete: 46
    Oldest: 2022-08-15 11:44:45 +0000
    Newest: 2022-09-08 07:08:40 +0000

    Pending: 1
    Oldest: 2022-09-08 19:45:09 +0000
    Newest: 2022-09-08 19:45:09 +0000

    ### Status report information ###

    Generated at: 2022-09-08 07:13:06 +00:00

    There are no fetal error Logs available.

    I hope you find something.

    Hi @harmkraats

    Thanks for sharing the System Status Report.

    This problem is maybe due to a conflicting theme or third-party plugin present on your site. Can you please try to perform a full conflict test and see if that works?

    https://woocommerce.com/document/how-to-test-for-conflicts/

    If this does not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs as requested above.

    Thread Starter harmkraats

    (@harmkraats)

    Hi @xue28

    I did a lot of testing, and came to the conclusion it is not just one plugin. And also its not my theme. I have some screenshots of some errors I got.

    (I did an quick duplicator migration to an development site of mine)

    (This is the error I got a few times after reloading the page a lot with some plugins activated.)
    Chrome console error

    I deactivated my theme, I deactivated all the plugins except Woocommerce. Then I stared turning them on one by one, and refreshing the page a lot between every activate. But it was not one plugin that caused the error to show up. I also have a few WooCommerce plugins installed. So I activated only all of them and the error still occurs…

    I hope you can find anything from those errors…

    After even more testing, I activated all my plugins, but nor Yoast and Yoast post duplicator. With that it works like 80% of the time, but still the error…

    Thread Starter harmkraats

    (@harmkraats)

    I did find a new Fatal error log ??

    2022-09-09T07:32:36+00:00 CRITICAL Uncaught Error: Call to undefined function the_field() in /home/developer/domains/dev-omnitief.nl/public_html/leven-in-het-nu/wp-content/themes/overleveninhetnu/page-over.php:13
    Stack trace:
    #0 /home/developer/domains/dev-omnitief.nl/public_html/leven-in-het-nu/wp-includes/template-loader.php(106): include()
    #1 /home/developer/domains/dev-omnitief.nl/public_html/leven-in-het-nu/wp-blog-header.php(19): require_once(‘/home/developer…’)
    #2 /home/developer/domains/dev-omnitief.nl/public_html/leven-in-het-nu/index.php(17): require(‘/home/developer…’)
    #3 {main}
    thrown in /home/developer/domains/dev-omnitief.nl/public_html/leven-in-het-nu/wp-content/themes/overleveninhetnu/page-over.php op de lijn 13

    Hi @harmkraats

    The fatal errors are related to your theme.

    Can you please switch your theme to a default theme like Storefront and see if the errors are still there?

    Thread Starter harmkraats

    (@harmkraats)

    Hi @rainfallnixfig

    Even with storefront or Twenty Twenty-Two installed the error occurs…

    Error I am seeing the hole time

    What could I do?

    Hey @harmkraats,

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Kind regards,

    Thread Starter harmkraats

    (@harmkraats)

    Hi @martynmjones

    I’ve done that now. I will keep this topic open until it has been fixed. The reason is that others can also read it and solve it.

    Thread Starter harmkraats

    (@harmkraats)

    Hello everyone that reads this ??

    Woocommerce support did not find the solution. They told me to make an account for them, but they only disabled plugins etc. Then I contacted my hosting, and they told me it was resource limit.

    ———-

    I’ve changed the resource limit in my DirectAdmin > CloudLinux Manager. Also I did not have php error logs enabled, and there were a few. I fixed those aswell.

    Php errors can take up a lot of your resources ??

    what I changed in DirectAdmin
    Ram to 2G
    EP to 50
    NPROC from 100 to 200

    I hope this helped some of you all!

    • This reply was modified 2 years, 5 months ago by harmkraats.
    • This reply was modified 2 years, 5 months ago by harmkraats.
Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Error “There was an error getting your inbox.”’ is closed to new replies.