Error “There was an error getting your inbox.”

Hi @harmkraats,

Thanks for reaching out!

Let’s see if there is an error on the WooCommerce Logs. Kindly provide us the following:

• System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
• Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > Status > Logs (if available).

Thanks!

### WordPress Environment ###

WordPress address (URL): https://www.overleveninhetnu.nl
Site address (URL): https://www.overleveninhetnu.nl
WC Version: 6.8.2
REST API Version: ? 6.8.2
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: Apache/2
PHP Version: 8.0.14
PHP Post Max Size: 8 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 10.3.24-MariaDB-cll-lve
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: wp_
Totale database grootte: 7.83MB
Database gegevens grootte: 5.50MB
Database index grootte: 2.33MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.19MB + Index: 0.19MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 2.20MB + Index: 0.08MB + Engine InnoDB
wp_postmeta: Data: 1.50MB + Index: 0.42MB + Engine InnoDB
wp_posts: Data: 0.39MB + Index: 0.06MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.03MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_indexable: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

acf-field: 114
acf-field-group: 9
attachment: 39
mc4wp-form: 1
nav_menu_item: 10
page: 10
post: 10
product: 11
revision: 196
shop_order: 147

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (15) ###

ACF Content Analysis voor Yoast SEO: door Thomas Kr?ftner
ViktorFroberg
marol87
pekz0r
angrycreative
Team Yoast – 3.0.1

Advanced Custom Fields PRO: door Delicious Brains – 5.12.3
Autoptimize: door Frank Goossens (futtta) – 3.1.1.1
Classic Editor: door WordPress Contributors – 1.6.2
Ultimate WooCommerce Filters: door Etoile Web Design – 3.1.1
Yoast Duplicate Post: door Enrico Battocchi & Team Yoast – 4.5
Mailchimp for WooCommerce: door Mailchimp – 2.7.2
MC4WP: Mailchimp for WordPress: door ibericode – 4.8.8
Mollie-betalingen voor WooCommerce: door Mollie – 7.3.0
Regenerate Thumbnails: door Alex Mills (Viper007Bond) – 3.1.5
WooCommerce Shipping & Tax: door WooCommerce – 1.26.3
WooCommerce: door Automattic – 6.8.2
Yoast SEO: door Team Yoast – 19.6
Smush: door WPMU DEV – 3.11.1
WP SVG Images: door ShortPixel – 4.1

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Winkelbasis: #6 – /winkel/
Winkelwagen: #7 – /winkelwagen/
Afrekenen: #8 – /afrekenen/
Mijn account: ? Pagina niet ingesteld
Algemene voorwaarden: ? Pagina niet ingesteld

### Theme ###

Name: Overleveninhetnu.nl
Version: 1.0
Author URL: https://www.omnitief.nl/
Child Theme: ? – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
raden we het gebruik van een sub-thema aan. Zie: Hoe maak je een sub-thema

WooCommerce Support: ?

### Templates ###

Overrides: overleveninhetnu/woocommerce/archive-product.php
overleveninhetnu/woocommerce/cart/cart-totals.php
overleveninhetnu/woocommerce/content-product.php
overleveninhetnu/woocommerce/content-single-product.php
overleveninhetnu/woocommerce/loop/price.php
overleveninhetnu/woocommerce/single-product/related.php
overleveninhetnu/woocommerce/single-product/tabs/description.php
overleveninhetnu/woocommerce/single-product/tabs/tabs.php
overleveninhetnu/woocommerce/single-product/title.php
overleveninhetnu/woocommerce/single-product.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-09-08 15:15:55 +00:00
Options: ?
Notes: 96
Onboarding: completed

### Action Scheduler ###

Complete: 46
Oldest: 2022-08-15 11:44:45 +0000
Newest: 2022-09-08 07:08:40 +0000

Pending: 1
Oldest: 2022-09-08 19:45:09 +0000
Newest: 2022-09-08 19:45:09 +0000

### Status report information ###

Generated at: 2022-09-08 07:13:06 +00:00

There are no fetal error Logs available.

I hope you find something.

Hi @harmkraats

Thanks for sharing the System Status Report.

This problem is maybe due to a conflicting theme or third-party plugin present on your site. Can you please try to perform a full conflict test and see if that works?

https://woocommerce.com/document/how-to-test-for-conflicts/

If this does not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs as requested above.

Hi @xue28

I did a lot of testing, and came to the conclusion it is not just one plugin. And also its not my theme. I have some screenshots of some errors I got.

(I did an quick duplicator migration to an development site of mine)

(This is the error I got a few times after reloading the page a lot with some plugins activated.)
Chrome console error

• image 1
• image 2
• image 3
• image 4
• Plugin list

I deactivated my theme, I deactivated all the plugins except Woocommerce. Then I stared turning them on one by one, and refreshing the page a lot between every activate. But it was not one plugin that caused the error to show up. I also have a few WooCommerce plugins installed. So I activated only all of them and the error still occurs…

I hope you can find anything from those errors…

After even more testing, I activated all my plugins, but nor Yoast and Yoast post duplicator. With that it works like 80% of the time, but still the error…

I did find a new Fatal error log ??

2022-09-09T07:32:36+00:00 CRITICAL Uncaught Error: Call to undefined function the_field() in /home/developer/domains/dev-omnitief.nl/public_html/leven-in-het-nu/wp-content/themes/overleveninhetnu/page-over.php:13
Stack trace:
#0 /home/developer/domains/dev-omnitief.nl/public_html/leven-in-het-nu/wp-includes/template-loader.php(106): include()
#1 /home/developer/domains/dev-omnitief.nl/public_html/leven-in-het-nu/wp-blog-header.php(19): require_once(‘/home/developer…’)
#2 /home/developer/domains/dev-omnitief.nl/public_html/leven-in-het-nu/index.php(17): require(‘/home/developer…’)
#3 {main}
thrown in /home/developer/domains/dev-omnitief.nl/public_html/leven-in-het-nu/wp-content/themes/overleveninhetnu/page-over.php op de lijn 13

Hi @harmkraats

The fatal errors are related to your theme.

Can you please switch your theme to a default theme like Storefront and see if the errors are still there?

Hi @rainfallnixfig

Even with storefront or Twenty Twenty-Two installed the error occurs…

Error I am seeing the hole time

What could I do?

Hey @harmkraats,

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Kind regards,

Hi @martynmjones

I’ve done that now. I will keep this topic open until it has been fixed. The reason is that others can also read it and solve it.

Hello everyone that reads this ??

Woocommerce support did not find the solution. They told me to make an account for them, but they only disabled plugins etc. Then I contacted my hosting, and they told me it was resource limit.

———-

I’ve changed the resource limit in my DirectAdmin > CloudLinux Manager. Also I did not have php error logs enabled, and there were a few. I fixed those aswell.

Php errors can take up a lot of your resources ??

what I changed in DirectAdmin
Ram to 2G
EP to 50
NPROC from 100 to 200

I hope this helped some of you all!

• This reply was modified 2 years, 6 months ago by harmkraats.
• This reply was modified 2 years, 6 months ago by harmkraats.