Error: The one-time password (TFA code) you entered was incorrect.

  • krlgroupfl

    (@krlgroupfl)


    2 years ago

    Hi,

    Whenever I try to login in, I get this error message, but it doesn’t take me to the OTP screen at all. I type in username and password, and it immediately gives this error.

    Error: The one-time password (TFA code) you entered was incorrect.

    I have 2 sites with the error. 1 of them I could get to work on Firefox, but not Chrome and the other I can’t get to work at all. Sometimes I can input the wrong password a few times and then it will give me the OTP screen, but usually I end up having to disable the plugin, access my admin info and reactivate after access.

    Do you know what is needed to correct this error? Thanks in advance!

    • This topic was modified 2 years ago by krlgroupfl.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author David Anderson

    (@davidanderson)

    Likely some other component – either a plugin or browser extension – is active on the page and is either causing an error, or is forcing form submission prematurely due to not being written properly to co-operate with other plugins present on the form.

    I’d recommend opening your browser’s javascript console and seeing what is logged during the whole process. Also, de-activate any plugins that may fit hat description and reload the page and see if that makes a difference.

    David

Viewing 1 replies (of 1 total)
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