Error: The caller does not have permission

  • Resolved allynmedia

    (@allynmedia)


    3 years, 2 months ago

    Whenever I try to connect Google Analytics through Google Site Kit I get this error: Error: The caller does not have permission

    The Search Console connected fine and same with Insights but cannot connect the Google analytics account. I tried disabling my cacheing plugins and doing it from Incognito and I get the same error.

    Any ideas?

    Thanks.

    Here is the information from Site Health Info:

    
### wp-core ###

version: 5.8.1
site_language: en_US
user_language: en_US
timezone: America/Chicago
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 4
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home1/learne12/public_html
wordpress_size: 641.41 MB (672567467 bytes)
uploads_path: /home1/learne12/public_html/wp-content/uploads
uploads_size: 597.45 MB (626472024 bytes)
themes_path: /home1/learne12/public_html/wp-content/themes
themes_size: 7.67 MB (8046016 bytes)
plugins_path: /home1/learne12/public_html/wp-content/plugins
plugins_size: 238.48 MB (250069254 bytes)
database_size: 59.70 MB (62603264 bytes)
total_size: 1.51 GB (1619758025 bytes)

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: Icelander (icelander)
version: 1.5.7
author: WebMan Design
author_website: https://www.webmandesign.eu/
parent_theme: none
theme_features: core-block-patterns, tha_hooks, widgets-block-editor, post-thumbnails, starter-content, menus, customize-selective-refresh-widgets, custom-header, webman-amplifier, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, child-theme-stylesheet, editor-style, title-tag, custom-logo, automatic-feed-links, html5, custom-background, widgets
theme_path: /home1/learne12/public_html/wp-content/themes/icelander
auto_update: Enabled

### wp-themes-inactive (1) ###

Twenty Twenty-One: version: 1.4, author: the WordPress team, Auto-updates enabled

### wp-mu-plugins (2) ###

Endurance Page Cache: version: 2.1.1, author: Mike Hansen
SSO: version: 0.3, author: Garth Mortensen, Mike Hansen

### wp-plugins-active (22) ###

Advanced Custom Fields: version: 5.10.2, author: Delicious Brains, Auto-updates enabled
Appointment Hour Booking: version: 1.3.20, author: CodePeople, Auto-updates enabled
Beaver Builder Plugin (Standard Version): version: 2.5.0.1, author: The Beaver Builder Team, Auto-updates enabled
Creative Mail by Constant Contact: version: 1.4.6, author: Constant Contact, Auto-updates enabled
Disable Gutenberg: version: 2.5.1, author: Jeff Starr, Auto-updates enabled
Envato Market: version: 2.0.6, author: Envato, Auto-updates enabled
Google Language Translator: version: 6.0.11, author: Translate AI Multilingual Solutions, Auto-updates enabled
Jetpack: version: 10.1, author: Automattic, Auto-updates enabled
Max Mega Menu: version: 2.9.4, author: megamenu.com, Auto-updates enabled
Max Mega Menu - Pro Addon: version: 2.2.3, author: megamenu.com, Auto-updates enabled
One Click Demo Import: version: 3.0.2, author: OCDI, Auto-updates enabled
Posts Table Pro: version: 2.3.4, author: Barn2 Plugins, Auto-updates enabled
Redirection: version: 5.1.3, author: John Godley, Auto-updates disabled
Site Kit by Google: version: 1.42.0, author: Google, Auto-updates disabled
Smush: version: 3.9.0, author: WPMU DEV, Auto-updates enabled
The Events Calendar: version: 5.9.1, author: The Events Calendar, Auto-updates enabled
The Events Calendar PRO: version: 5.9.1, author: The Events Calendar, Auto-updates enabled
Watson Assistant: version: 0.8.33, author: IBM Cognitive Class, Auto-updates enabled
WebMan Amplifier: version: 1.5.9, author: WebMan Design, Oliver Juhas, Auto-updates enabled
WebMan Templates: version: 2.2.3, author: WebMan Design, Oliver Juhas, Auto-updates enabled
WooCommerce: version: 5.7.1, author: Automattic, Auto-updates disabled
WPForms Lite: version: 1.6.9, author: WPForms, Auto-updates enabled

### wp-plugins-inactive (6) ###

Akismet Anti-Spam: version: 4.1.12, author: Automattic, Auto-updates enabled
All in One SEO: version: 4.1.4.4, author: All in One SEO Team, Auto-updates enabled
Hello Dolly: version: 1.7.2, author: Matt Mullenweg, Auto-updates enabled
Hummingbird: version: 3.1.0, author: WPMU DEV, Auto-updates enabled
MOJO Marketplace: version: 1.5.8, author: Mike Hansen, Auto-updates enabled
OptinMonster: version: 2.6.1, author: OptinMonster Team, Auto-updates enabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-68 Q16 x86_64 2021-02-24 https://imagemagick.org
imagick_version: 3.4.3
file_uploads: File uploads is turned off
post_max_size: 516M
upload_max_filesize: 512M
max_effective_size: 512 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 115 GB
	imagick::RESOURCETYPE_DISK: 9223372036854775807
	imagick::RESOURCETYPE_FILE: 12288
	imagick::RESOURCETYPE_MAP: 48 MB
	imagick::RESOURCETYPE_MEMORY: 48 MB
	imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 4.19.150-76.ELK.el7.x86_64 x86_64
httpd_software: Apache
php_version: 7.3.30 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_filesize: 512M
php_post_max_size: 516M
curl_version: 7.78.0 OpenSSL/1.1.1l
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: false

### wp-database ###

extension: mysqli
server_version: 5.7.23-23
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home1/learne12/public_html/wp-content
WP_PLUGIN_DIR: /home1/learne12/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### jetpack ###

site_id: 197131499
ssl_cert: No
time_diff: undefined
version_option: 10.1:1631045525
old_version: 10.0:1628024526
public: Public
master_user: No master user set.
current_user: #1 [email protected]
tokens_set: Blog 
blog_token: )XU9m09qKBrH@GRZw#QfHD1F^bNT%W2p
user_token: Not set.
version: 10.1
jp_plugin_dir: /home1/learne12/public_html/wp-content/plugins/jetpack/
plan: free
protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
full_sync: {"started":"Tue, 31 Aug 2021 11:36:18 +0000","finished":"Tue, 31 Aug 2021 11:36:40 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"1"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[1],"network_options":true}}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/villagetechschools.org","siteurl":"https:\/\/villagetechschools.org","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass.

### wpforms ###

version: 1.6.9
lite: Jan 20, 2021 @ 3:10pm
upload_dir: Writable
db_tables: ewf_wpforms_tasks_meta
total_forms: undefined
total_submissions: undefined

### google-site-kit ###

version: 1.42.0
php_version: 7.3.30
wp_version: 5.8.1
reference_url: https://villagetechschools.org
amp_mode: no
site_status: connected-site
user_status: authenticated
verification_status: verified-non-site-kit
connected_user_count: 1
active_modules: site-verification, search-console, analytics, analytics-4
required_scopes: 
	openid: ?
	https://www.googleapis.com/auth/userinfo.profile: ?
	https://www.googleapis.com/auth/userinfo.email: ?
	https://www.googleapis.com/auth/siteverification: ?
	https://www.googleapis.com/auth/webmasters: ?
	https://www.googleapis.com/auth/analytics.readonly: ?
capabilities: 
	googlesitekit_authenticate: ?
	googlesitekit_setup: ?
	googlesitekit_view_posts_insights: ?
	googlesitekit_view_dashboard: ?
	googlesitekit_view_module_details: ?
	googlesitekit_manage_options: ?
enabled_features: 
	ga4setup: ?
	ideaHubModule: ?
	serviceSetupV2: ?
	swgModule: ?
	userInput: ?
	unifiedDashboard: ?
search_console_property: https://villagetechschools.org/
analytics_account_id: none
analytics_property_id: none
analytics_profile_id: none
analytics_use_snippet: yes
analytics_4_property_id: none
analytics_4_web_data_stream_id: none
analytics_4_measurement_id: none
analytics_4_use_snippet: yes

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Many thanks for reaching out and sharing your Site Health information. From my experience I encountered this previously when testing some restrictions at Google Workspace level. Can you share whether you’ve setup Site Kit using a Google Workspace email? (note that you don’t need to share the email)

    If so do you have full access to your Google Workspace administrator account?

    Thread Starter allynmedia

    (@allynmedia)

    I am using a Google Workspace email and I don’t have access to the administrator account. Do I need to try a different email address if I can’t gain access?

    Plugin Support James Osborne

    (@jamesosborne)

    In that case can you check with your Workspace administrator and ask them if Analytics access is enabled for all users? They’ll find this configuration by visiting “Apps > Additional Google Services”

    Alternatively as you referenced you can use another Google account that is not part of a Google Workspace organization.

    Let me know how you get on with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 4 replies - 1 through 4 (of 4 total)
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