Error: The buyer has not been able to select a Payment method for the given Orde

  • Resolved Vestakorn

    (@denyslauster)


    3 years, 8 months ago

    Hi,
    today suddenly the plugin is making problems.
    Our customers are getting the error “You did not select a payment method of your amazon account.” even though they have.
    I have tried myself, I received the same error.

    Some orders are still getting through though. Very strange and confusing.
    This is hurting my business.

    Here the constraint from the status log:

    <Constraint>
    <ConstraintID>PaymentPlanNotSet</ConstraintID>
    <Description>The buyer has not been able to select a Payment method for the given Order Reference.</Description>
    </Constraint>

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Vestakorn

    (@denyslauster)

    I would appreciate any advice on this pressing issue.

    Plugin Support Christian

    (@christian1983)

    Hey @denyslauster

    Hope you are doing well!

    try to check the following link conflict test could be some plugin or even the Theme you are using. We need to isolate the problem first.

    If you can’t find the issue, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done. If you already did it, check your spam folder on your email.
    We will be able to help you further there.

    Best,
    Christian

    Thread Starter Vestakorn

    (@denyslauster)

    Dear Christian,

    thank you for your response.
    There is an open ticket an WooCommerce already, we have given you access to the staging site as well. Not yet received any feedback to that.

    Thank you.

    Plugin Support Christian

    (@christian1983)

    Hey @denyslauster,

    Try to check you spam, beacuse I actually answered you last thursday.

    Best,
    Christian

    Plugin Support Christian

    (@christian1983)

    Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Error: The buyer has not been able to select a Payment method for the given Orde’ is closed to new replies.