Error that I don’t understand

  • Resolved swissschokolade

    (@swissschokolade)


    9 months ago

    Please let me know what I can do to bypass this error message.

    Thank you

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support katereji

    (@katereji)

    Hello.
    Could you please send us the error text or screenshot?

    Thread Starter swissschokolade

    (@swissschokolade)

    Sorry. Forgot to include it:

    ?Jun 01 2024 13:45:44: Error occurred while automatically get Access key. SERVER_ERROR NO: 5 MSG: There is no access to add a new service.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    I didn’t find your website in our database. Do you have a CleanTalk account? Could you try to log in here:

    https://cleantalk.org/my/session

    You can find your access key there and copy it to the plugin or create a new one.

    Did it work?

    Thread Starter swissschokolade

    (@swissschokolade)

    I did it automatically within WordPress with my other site, with no need to create an account first. But I went ahead and created and account and got the key. Now it works. Thank you for your help.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    The account is needed in any way. The access key should belong to it. Let us know if you need more help.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System:?https://cleantalk.org/my/support/open.

Viewing 6 replies - 1 through 6 (of 6 total)
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