error submitting or itjust does not send

  • Resolved gediweb

    (@gediweb)


    3 weeks, 1 day ago

    Hi I have a few forms. One is on an elementor popup. You submit the form and it just closes the popup and not message and the form does not send

    Another form that is embedded directly on a page and it gives me this message: Antispam token is invalid. Please reload the page and try submitting the form again. I went through all the steps outlined in your instructions. I changed the cahe token for wpforms (via a snippet I found on your website) to be 14 days and SG cache to be 7 days and nothing. I disabled sg cache all together and still nothing. I tried in incognito window and still cant submit.

    What is going on?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @gediweb,

    Thank you for reaching out!

    This issue often appears when using the Shortcode widget to display forms in Elementor. The Shortcode widget relies on the dynamic_wpforms_shortcode, which doesn’t always load all necessary assets within Elementor Popup.

    To resolve this, we recommend using the WPForms widget instead of the Shortcode widget, as mentioned in our documentation here.

    If you prefer to continue using shortcodes, you can try adding the following code to ensure assets load properly:

    add_action( 'init', function () {
    	wp_enqueue_script( 'wpforms-elementor' );
    } );

    In case it helps, here’s our tutorial with the most common ways to add custom code like this. For the most beginner-friendly option in that tutorial, I’d recommend using the WPCode plugin.

    I hope this helps!

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @gediweb,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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