Error Stripe Payments

  • Resolved francescobattisti

    (@francescobattisti)


    1 year, 1 month ago

    Hello, I’m implementing stripe as a payment method on the website. I have purchased, installed and successfully configured the premium versions of Vik Booking, Vik Channel Manager and Vik stripe extension. I would like to configure and test the stripe payment method with a sandbox, but once the reservation is made the system returns a white screen with the words (Restricted Area). How can I resolve this error???

    The page I need help with: [log in to see the link]

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  • Plugin Author e4jvikwp

    (@e4jvikwp)

    Hello,

    Thanks for your message. We suggest getting in touch with our team through our website for issues related to the commercial version of the plugin, or this conversation will be off-topic on this forum. We even speak the same language, so please get in touch with our team by using the contact form on our website, or better by opening a support ticket from our support hub.

    Usually, “Restricted Area” messages are displayed whenever the user role and capabilities aren’t sufficient to open a specific page. It may be possible that the landing page after completing a reservation has got special access restrictions defined through WordPress.

    We suggest checking the URLs of the various landing pages before and after completing a payment to understand what exact page may have access restrictions. Moreover, testing the payments from an incognito session of your browser with no login data is always recommended.

    Thank you,
    The VikWP Team

Viewing 1 replies (of 1 total)
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