Error “Sorry, you are not allowed to access this page.”

Hi @carmehomedotcom ??

Hmm, that sounds odd. Have you ever used any Role Editing or Capabilities plugin on your site at any point? An admin should be able to access the Payments Page from WooCommerce Payments.

If you did not, we’ll need to see how your site is setup. To do that, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hello Joash,

Thank you for your reply, I never used any of role edititing or Capabilities plugin,

Yes I agree this is really strange nehaviour and I never had anything like this ,

Please see below report generated:

### WordPress Environment ###

WordPress address (URL): https://carmehome.com
Site address (URL): https://carmehome.com
WC Version: 5.8.0
REST API Version: ? 5.8.0
WC Blocks Version: ? 5.9.1
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.7.2
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: ? 40 MB - We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP
WP Debug Mode: ?
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.24
PHP Post Max Size: 100 MB
PHP Time Limit: 0
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.22-MariaDB
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.8.0
WC Database Prefix: wp_
Total Database Size: 147.43MB
Database Data Size: 117.27MB
Database Index Size: 30.16MB
wp_woocommerce_sessions: Data: 13.02MB + Index: 0.27MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.16MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 1.98MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pIAs_bio_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pIAs_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pIAs_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
pIAs_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pIAs_options: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
pIAs_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pIAs_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
pIAs_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pIAs_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pIAs_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pIAs_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pIAs_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pIAs_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_actionscheduler_actions: Data: 3.02MB + Index: 2.14MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 2.52MB + Index: 0.88MB + Engine InnoDB
wp_addonlibrary_addons: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_addonlibrary_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aelia_dismissed_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aepc_custom_audiences: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aepc_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_all_in_one_redirection: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_alm: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bio_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_braapf_product_stock_status_parent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_braapf_product_variation_attributes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_braapf_term_taxonomy_hierarchical: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_braapf_variation_attributes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwf_actions: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_bwf_action_claim: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bwf_contact: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_bwf_contact_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwf_funnelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwf_funnels: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bwf_optin_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwf_wc_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwg_album: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_album_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_file_paths: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_image: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_image_comment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_image_rate: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_image_tag: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_shortcode: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_theme: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_cart_abandonment: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_email_templates: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_categorymeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_check_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.50MB + Index: 0.52MB + Engine InnoDB
wp_commercekit_waitlist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commercekit_wishlist: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_commercekit_wishlist_items: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_css_js_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ee_products_sync_list: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_ee_product_sync_call: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ee_product_sync_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_EWD_OTP_Customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_EWD_OTP_Fields_Meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_EWD_OTP_Orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_EWD_OTP_Order_Statuses: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_EWD_OTP_Sales_Reps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ewwwio_images: Data: 3.52MB + Index: 5.02MB + Engine InnoDB
wp_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fbv_attachment_folder: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_fm_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fsmpt_email_logs: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_giftvouchers_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_giftvouchers_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_giftvouchers_setting: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_giftvouchers_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_hustle_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_hustle_entries_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_hustle_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hustle_modules_meta: Data: 0.25MB + Index: 0.03MB + Engine InnoDB
wp_hustle_tracking: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
wp_iconic_woo_linked_variations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletters: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_newsletter_links: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_scheduled_tasks: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_scheduled_task_subscribers: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_mailpoet_segments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_sending_queues: Data: 1.52MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_subscribers: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_segment: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mclean_refs: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_mclean_scan: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_member_catmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_campaign_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_campaign_logmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_conversions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_email_campaignmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_email_campaigns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mo_optin_campaignmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_optin_campaigns: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextcodegallerygalleries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextcodegalleryimages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextcodegallerysettings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 8.42MB + Index: 0.41MB + Engine InnoDB
wp_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_portfolio_catmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 37.52MB + Index: 9.02MB + Engine InnoDB
wp_posts: Data: 2.52MB + Index: 0.66MB + Engine InnoDB
wp_presto_player_presets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_presto_player_videos: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_presto_player_visits: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_product_catmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_qss: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_analytics_adsense: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_analytics_ga: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_analytics_gsc: Data: 1.52MB + Index: 0.95MB + Engine InnoDB
wp_rank_math_analytics_keyword_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_analytics_objects: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.20MB + Index: 0.08MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_social_rocket_count_data: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.19MB + Index: 0.13MB + Engine InnoDB
wp_term_taxonomy: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_trp_dictionary_en_gb_de_de: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
wp_trp_dictionary_en_gb_es_es: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_trp_dictionary_en_gb_fr_fr: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_trp_dictionary_en_gb_it_it: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
wp_trp_gettext_de_de: Data: 0.27MB + Index: 0.28MB + Engine InnoDB
wp_trp_gettext_en_gb: Data: 0.42MB + Index: 0.47MB + Engine InnoDB
wp_trp_gettext_es_es: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_trp_gettext_fr_fr: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_trp_gettext_it_it: Data: 0.33MB + Index: 0.34MB + Engine InnoDB
wp_trp_original_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_trp_original_strings: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_usermeta: Data: 1.52MB + Index: 0.61MB + Engine InnoDB
wp_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdi_themes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfacp_stats: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 0.45MB + Index: 0.00MB + Engine InnoDB
wp_wfco_report_views: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocs_statistic: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woo_shippment_provider: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpr_rucss_resources: Data: 5.39MB + Index: 0.09MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 15.52MB + Index: 0.05MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_yoast_indexable: Data: 2.52MB + Index: 0.91MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.09MB + Index: 0.16MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.09MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acoplw_badges: 10
acoplw_prod_list: 10
attachment: 1857
block: 7
br_filters_group: 1
br_product_filter: 6
cpt_iconic_wlv: 40
custom_css: 4
customize_changeset: 12
cwginstocknotifier: 49
elementor_library: 15
faq: 2
fl-builder-template: 26
gift_card: 15
giftcard: 4
language_switcher: 6
mailpoet_page: 1
mc4wp-form: 1
modula-gallery: 1
nav_menu_item: 67
nimble_post_type: 1
oembed_cache: 28
omapi: 1
page: 40
pi_shipping_method: 2
polylang_mo: 5
popup: 4
popup_theme: 8
post: 16
pp_video_block: 2
product: 148
product_layout: 1
product_variation: 1
rank_math_schema: 3
revision: 6
saswp: 6
saswp_reviews: 1
shop_coupon: 84
shop_order: 747
shop_order_refund: 50
viwec_template: 14
voucher_template: 1
was: 1
wcps: 1
wcsf: 1
wcsf_question: 4
wdi_instagram: 1
wp_block: 1
wpcf7_contact_form: 8
wpforms: 5
wpgv_voucher_product: 1
wpmm_theme: 3
yaymail_template: 13

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (49) ###

Acowebs Product Labels For Woocommerce: by Acowebs – 1.1.8
Advanced Free - Flat shipping WooCommerce: by PI Websolution – 1.6.3.22
Autocomplete Google Address: by Md Nishath Khandakar – 1.9.2
Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.5
PowerPack for Beaver Builder: by IdeaBox Creations – 2.18.0
Checkout Field Editor and Manager for WooCommerce: by Acowebs – 2.1.17
Classic Widgets: by WordPress Contributors – 0.2
Code Snippets: by Code Snippets Pro – 2.14.2
CommerceGurus Commercekit: by CommerceGurus – 1.2.7
GDPR Cookie Consent Notice Box: by Radical Web Design – 1.1.6
Disable WooCommerce Bloat: by ospiotr – 2.6.1
MonsterInsights - eCommerce Addon: by MonsterInsights Team – 7.5.1
MonsterInsights Pro: by MonsterInsights – 7.18.0
GTranslate: by Translate AI Multilingual Solutions – 2.9.6
WooCommerce Linked Variations by Iconic: by Iconic  – 1.2.0
Kirki Customizer Framework: by David Vongries – 3.1.9
Klarna On-Site Messaging for WooCommerce: by krokedil
klarna – 1.5.1

Klarna Order Management for WooCommerce: by klarna
krokedil – 1.6.8

Klarna Payments for WooCommerce: by krokedil
klarna
automattic – 2.6.1

Klaviyo: by Klaviyo
Inc. – 2.5.3

Loco Translate: by Tim Whitlock – 2.5.5
MonsterInsights - Ads Addon: by MonsterInsights Team – 1.2.0
PeachPay for WooCommerce | One-Click Checkout: by PeachPay
Inc. – 1.55.0

Perfmatters: by forgemedia – 1.7.4
Weblizar Pin It Button On Image Hover And Post: by Weblizar – 3.0
PixelYourSite Pinterest: by PixelYourSite – 3.2.2
PixelYourSite PRO: by PixelYourSite – 8.4.3
Schema & Structured Data for WP & AMP: by Magazine3 – 1.9.87
Rank Math SEO PRO: by Rank Math – 2.0.5
Rank Math SEO: by Rank Math – 1.0.75
Tidio Chat: by Tidio Ltd. – 4.5.0
Trustpilot-reviews: by Trustpilot – 2.5.888
Product Gallery Slider for Woocommerce ( Formerly Twist ): by Codeixer – 3.2.5
Aelia Foundation Classes for WooCommerce: by Aelia – 2.1.20.211024
Woo Custom and Sequential Order Number: by VJInfotech – 2.6.0
Ultimate Gift Cards For WooCommerce: by MakeWebBetter – 2.2.0
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.9
Product & Site Reviews by Wiremo: by Wiremo – 1.4.38
Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.11

Aelia Currency Switcher for WooCommerce: by Aelia – 4.9.10.210105
Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.5.6
WooCommerce: by Automattic – 5.8.0
WP Mail SMTP: by WPForms – 3.1.0
Reviews by Wiremo: by Wiremo – 1.2.11
WP Rocket: by WP Media – 3.10.1
WP SVG images: by KubiQ – 3.6
WPForms Lite: by WPForms – 1.7.0
YayMail - WooCommerce Email Customizer: by YayCommerce – 2.6.5
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.7

### Inactive Plugins (15) ###

All In One Redirection: by Vsourz Digital <[email protected]> – 2.1.0
CompressWP - optimize and compress JPEG and PNG images: by CompressWP – 1.0.2
Creative Mail by Constant Contact: by Constant Contact – 1.4.7
CTX Feed: by WebAppick – 4.4.21
Duplicate Page: by mndpsingh287 – 4.4.4
Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.2
FileBird Lite: by Ninja Team – 4.9.1
PI Button: by AccessPress Themes – 3.3.3
Product Feed PRO for WooCommerce: by AdTribes.io – 10.5.6
Woocommerce autocomplete checkout address: by Acespritech Solutions Pvt. Ltd. – 1.1.0
WooCommerce Payments: by Automattic – 3.2.3
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.3
WooCommerce Step Filter: by [email protected] – 7.9.0
WOOCS - WooCommerce Currency Switcher: by realmag777 – 2.3.7
WooFunnels Funnel Builder: by BuildWooFunnels – 1.8.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (3) ###

Rocket WordPress: by  – 1.1.2
WooCart Customization: by WooCart – 3.31.0
WP CLI Login Command Server: by Evan Mattson – 1.2

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)
wgm_gift_card (wgm_gift_card)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #207 - /shop/
Basket: #208 - /cart/
Checkout: #209 - /checkout/
My account: #210 - /my-account/
Terms and conditions: #4593 - /terms-and-conditions/

### Theme ###

Name: Shoptimizer Child Theme
Version: 1.2.1
Author URL: 
Child Theme: ?
Parent Theme Name: Shoptimizer
Parent Theme Version: 2.4.5
Parent Theme Author URL: https://www.commercegurus.com/
WooCommerce Support: ?

### Templates ###

Overrides: /home/ze6fwfx/public_html/wp-content/plugins/twist/inc/public/templates/default.php

### Klarna Payments Request Log ###

2021-10-31 19:29:14: KP Update Session
Response code: 404
Response message: {"headers":[],"body":"{\n  \"error_code\" : \"NOT_FOUND\",\n  \"error_messages\" : [ \"Session has already been completed\" ],\n  \"correlation_id\" : \"6bf1e65d-ad95-40b3-a23d-45593d87834f\"\n}","response":{"code":404,"message":"Not Found"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2021-10-30 13:58:39: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2021-10-30 13:57:25: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2021-10-29 20:07:18: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2021-10-29 20:07:15: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2021-10-28 06:03:08: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2021-10-28 06:02:59: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2021-10-27 19:01:46: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2021-10-27 19:01:42: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2021-10-27 18:18:23: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2021-10-27 18:17:17: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2021-10-27 18:17:15: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2021-10-27 13:52:09: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2021-10-27 13:52:04: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2021-10-26 08:38:52: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

### Action Scheduler ###

Complete: 6,920
Oldest: 2021-10-04 10:20:37 +0100
Newest: 2021-11-02 12:53:08 +0000

Failed: 10
Oldest: 2020-10-01 11:20:07 +0100
Newest: 2021-06-29 16:16:18 +0100

Pending: 9
Oldest: 2021-11-02 13:05:39 +0000
Newest: 2021-11-06 17:41:54 +0000

### Status report information ###

Generated at: 2021-11-02 13:04:50 +00:00

Hi @carmehomedotcom

That is unusual. Are there any other admin or shop manager accounts on the site?

I’ve had this same issue since installing WooCommerce a few months back. I thought I had it figured out where I just wait several minutes and it would load up but now I am completely locked out of the payments utility. It’s incredibly annoying, probably going to go with Shopify at this point.

Hey @troytroythewonderboy,

We definitely want you to have access to payments! To speed up help, please open up a ticket at WooCommerce.com. We’d be happy to help you get to the bottom of this so it works for you.

https://woocommerce.com/my-account/create-a-ticket/

Thanks!