Error “Sorry, you are not allowed to access this page.”
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Hello,
We are testing new WooCommerce Payments plugin to enable Apple Pay on our website by defualt,
However after installing and activating plugin, there is an error regarding access:
“Sorry, you are not allowed to access this page.”
Final link, where the message is displayed after activating plugin:
https://carmehome.com/wp-admin/admin.php?page=wc-admin&path=/payments/connectI’m logged as admin, never seen anything like this,
Thank you,
Tomasz
CARME HOME
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Hi @carmehomedotcom ??
Hmm, that sounds odd. Have you ever used any Role Editing or Capabilities plugin on your site at any point? An admin should be able to access the Payments Page from WooCommerce Payments.
If you did not, we’ll need to see how your site is setup. To do that, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
Hello Joash,
Thank you for your reply, I never used any of role edititing or Capabilities plugin,
Yes I agree this is really strange nehaviour and I never had anything like this ,
Please see below report generated:
### WordPress Environment ### WordPress address (URL): https://carmehome.com Site address (URL): https://carmehome.com WC Version: 5.8.0 REST API Version: ? 5.8.0 WC Blocks Version: ? 5.9.1 Action Scheduler Version: ? 3.3.0 WC Admin Version: ? 2.7.2 Log Directory Writable: ? WP Version: 5.8.1 WP Multisite: – WP Memory Limit: ? 40 MB - We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP WP Debug Mode: ? WP Cron: ? Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.24 PHP Post Max Size: 100 MB PHP Time Limit: 0 PHP Max Input Vars: 10000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.22-MariaDB Max Upload Size: 100 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 5.8.0 WC Database Prefix: wp_ Total Database Size: 147.43MB Database Data Size: 117.27MB Database Index Size: 30.16MB wp_woocommerce_sessions: Data: 13.02MB + Index: 0.27MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.16MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 1.98MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + 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Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2021-10-28 06:02:59: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2021-10-27 19:01:46: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2021-10-27 19:01:42: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2021-10-27 18:18:23: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2021-10-27 18:17:17: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2021-10-27 18:17:15: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2021-10-27 13:52:09: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2021-10-27 13:52:04: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2021-10-26 08:38:52: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html>\r\n<head><title>401 Authorization Required<\/title><\/head>\r\n<body>\r\n<center><h1>401 Authorization Required<\/h1><\/center>\r\n<hr><center>openresty<\/center>\r\n<\/body>\r\n<\/html>\r\n","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: ### Action Scheduler ### Complete: 6,920 Oldest: 2021-10-04 10:20:37 +0100 Newest: 2021-11-02 12:53:08 +0000 Failed: 10 Oldest: 2020-10-01 11:20:07 +0100 Newest: 2021-06-29 16:16:18 +0100 Pending: 9 Oldest: 2021-11-02 13:05:39 +0000 Newest: 2021-11-06 17:41:54 +0000 ### Status report information ### Generated at: 2021-11-02 13:04:50 +00:00
That is unusual. Are there any other admin or shop manager accounts on the site?
I’ve had this same issue since installing WooCommerce a few months back. I thought I had it figured out where I just wait several minutes and it would load up but now I am completely locked out of the payments utility. It’s incredibly annoying, probably going to go with Shopify at this point.
We definitely want you to have access to payments! To speed up help, please open up a ticket at WooCommerce.com. We’d be happy to help you get to the bottom of this so it works for you.
https://woocommerce.com/my-account/create-a-ticket/
Thanks!
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