ERROR: Sorry, you are not allowed to access this page.

  • Resolved rjpp

    (@rjpp)


    8 years, 4 months ago

    Hi,
    I was recommended by my theme support through here to install your plugin, but whenever I try to edit settings, just like they recommended, I get the error msg: Sorry, you are not allowed to access this page.

    I’ve been on and off about the permissions and they all seem to be running good. I even requested them to view their erros while handling the update, as you’ll see under my thread through their community.

    Is there a solution for this

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author David Artiss

    (@dartiss)

    Hi @rjpp,

    I’ve not seen this error before in relation to my plugin. Can you tell me some more about your current setup? Are you using a network (multisite) setup? Which version of WordPress do you have installed?

    Thread Starter rjpp

    (@rjpp)

    Hi @dartiss,

    Sorry for my delayed reply. I’m running a regular old WordPress Site with the latest version 4.6 installed, haven’t installed the 4.7 just yet just in case it blocks my whole website.

    You can have a look over here.

    I was suggested to install it in order to function the correct theme and plugin. Any pointers?

    Appreciate it.

    Plugin Author David Artiss

    (@dartiss)

    I’m not having any other users reporting this. I’d suggest disabling my plugin for now, updating WordPress, update my plugin (I’ve just released 1.5) and then re-enable it. Let me know if there are any issues after that.

    Hi @dartiss, I’m having the same issue too – I’ve got the latest version of WordPress installed and the plugin. It was working ok for me until a few days ago.

    cheers,
    Sam

    Plugin Author David Artiss

    (@dartiss)

    Thanks for letting me know @sambinding. Okay, so what changed the other day when it started?

    I suspect it was around the time you upgraded WordPress 4.7 – not that I think it’s that, but I suspect you also did plugin updates at the time as a result and one of those is causing it. If you look at the changelog for 1.5 you’ll see I fixed an issue with menu conflicts with other plugins, which may be what’s causing this.

    First of all, make sure you have 1.5 installed.

    Next, try deactivating all your plugins EXCEPT Transient Cleaner. Does it do the same thing? If no, it’s another plugin (and you can work out which be reactivating one at a time until it breaks again). If it still does it, then please let me know the URL that’s in your browser bar.

    Thanks.

    Same issue here. Here’s a screenshot: https://lab.videopower.org/wp-content/uploads/2016/12/Screen-Shot-2016-12-15-at-10.43.51-AM.png

    I’m running WordPress version 4.7 & Transient Cleaner v1.5

    • This reply was modified 8 years, 3 months ago by dsjenson.
    Thread Starter rjpp

    (@rjpp)

    Hi @dsjenson, I just saw your favorites tab and I can see you’re also using an X theme. Ever since I’m using this theme, I’ve been having the same issue and they were the ones that recommended this plugin. Could it be that it’s their issue and whenever they recommend this, their theme doesn’t adapt to it?
    What say you Dartiss?

    Yeah, I mean we do have that in common but I would think that Themeco would have used the plugin on their own theme before they started recommending it through their support.

    I’m running WP4.7 and had been running Transient Cleaner quite successfully until I upgraded to v1.5. Now I’m also getting “Sorry, you are not allowed to access this page.” when hitting https://127.0.0.1/wp/wp-admin/tools.php?page=tc-options

    Disabling all other plugins does not fix the issue.

    Hello David,
    I have just updated to version 1. 5 and get the message Sorry, you are not allowed to access this page. After activating debug, I found the message: Use of undefined constant TC_LITE - assumed 'TC_LITE' in .... \wp-content\plugins\artiss-transient-cleaner\includes\set-admin-config.php on line 96

    Yep, that’s the problem.

    In shared-function.php line 15 we have:
    if ( isset( $GLOBALS[ 'tc_lite' ] ) && $GLOBALS[ 'tc_lite' ] !== false ) { $lite = true; } else { $lite = false; }

    While in set-admin-config.phh we have:
    if ( TC_LITE ) { $lite = true; } else { $lite = false; }

    And TC_LITE isn’t defined anywhere.

    This is still an issue in 1.5.1

    • This reply was modified 8 years, 3 months ago by burroughsc.
    Plugin Author David Artiss

    (@dartiss)

    Yes, apologies, this was a last minute change in 1.5 – the latter is correct, the former is not. I’ll get that corrected as soon as I can and publish a new version.

    Plugin Author David Artiss

    (@dartiss)

    I’ve just released version 1.5.2 which should, I hope, resolve the issue.

    Working well. Thank you David.

    Same problem. Just installed V 1.5.2. WP v 4.7.2
    “Sorry, you are not allowed to access this page.” When trying to access “settings” link on plugins page.

    update:
    This message on the tools page:
    “An external object cache is in use so Transient Cleaner is not required. Please disable the plugin!”
    Why?

    • This reply was modified 8 years, 1 month ago by AaronDeee.
Viewing 15 replies - 1 through 15 (of 15 total)
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