error Something went wrong.

Hi Isabel,

First of all, many thanks for your work.
I added your plugin today and I got the same error message “Something went wrong” on the page that I wanted to display the chart.

I checked your pre-support guidelines and everything is ok.
So I added the Windows’ plugin just in case, cleaned the cache and so one, but I still get the same error message. So I desactivated the plugin, and tried again but I got no better result.

I would really appreciate your support.

Thank you.
Sara

### Begin System Info ###

— Server Info

Server Software: Apache
PHP Version: 7.0.33
GD Support: okay
PHP_SHLIB_SUFFIX: so
exec() Function: okay
chmod() Function: okay

— ZodiacPress Info

swetest file: okay
Ephemeris permissions: okay
Atlas: GeoNames

— WordPress Info

WP Version: 5.2.1
Multisite: No
WP_DEBUG: Disabled
WP Memory Limit: 40M

— Theme

Theme Name: OceanWP
Theme Version: 1.6.8
Is Child Theme: No

— Active Plugins

Birth Chart Compatibility by Birth Chart Compatibility version 1.0,
Contact Form 7 by Takayuki Miyoshi version 5.1.3,
Custom Icons for Elementor by Michael Bourne version 0.2.2,
Elementor Pro by Elementor.com version 2.5.9,
Elementor by Elementor.com version 2.5.16,
Essential Addons for Elementor by WPDeveloper version 3.0.5,
Elementor Button Plus by FlickDevs version 1.2,
iCalendrier by Baptiste Placé version 1.6,
Instagram Feed by Smash Balloon version 1.12,
Monthly Horoscopes by Seeing With Stars version 1.1,
Toolbar Extras by David Decker – DECKERWEB version 1.4.3,
Analytify – Google Analytics Dashboard by Analytify version 2.2.13,
ZodiacPress by Isabel Castillo version 1.9.1

### End System Info ###

Did you figure it out yet?

I have the same problem

• This reply was modified 5 years, 4 months ago by xbren.

It seems to be a serial error for many server constellation.

The only webhosting in our test where it works is namecheap. But what is the difference between namecheap server configuration and others?

The ZP health test is okay on every tested hosting.

If I see it right the issue comes up, when the form has no longitude value.