Error showing additional information

  • Resolved jeferson.tecinfo

    (@jefersontecinfo)


    4 years, 4 months ago

    Good night, can you help me to identify the reason why the additional information I entered in the “AC” state of my map instead of appearing is called information from my template? The plugin works perfectly, shows the map and information inside the popup but when placing additional information when clicking shows information from some page of my template, I forwarded an email to the template support but I don’t know if they can help me. I suspect that there is some conflict with the anchor added when clicking on the state. Is there a possibility to change this? I appreciate your help.

    To reproduce the problem, click on the “AC” status on the map of Brazil.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author html5maps

    (@html5maps)

    Hello,
    Most likely there is a conflict with the WP theme or with by configuring one of the other plugins.
    This is a rather rare problem because this feature is used on thousands of websites without error.
    Please contact us on our website and we can provide you with a version that can fix this problem.

    Thread Starter jeferson.tecinfo

    (@jefersontecinfo)

    Hello my friend.

    I was able to identify where the problem was. The plugin was taking the information from my template and it was enough to remove and rename my footer, this corrected my problem.

    Thank you very much for returning.

Viewing 2 replies - 1 through 2 (of 2 total)
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