Error sending mails

  • Resolved papacico

    (@papacico)


    1 year, 5 months ago

    hi I am trying to send mail using this plugin but I get the same error al the time saving the details or after sending a test email, pls look at the details I have filled https://prnt.sc/8Y_OhkFNwqb6
    the password is correct as I have tried to login to the MS licensed account via the browser

    WP SMTP connection error
Seems like there are some problems with the enterd information. Please re-check & re-enter it and hit the "Save changes" button.

We recently made some changes regarding how we save the username and password in the database, namely we are encrypting them, so that might be the reason for the connection error. Re-entering and saving them should solve the issue.

    thank you

    PS I am on CenOs 7 and PHP 7.4

    • This topic was modified 1 year, 5 months ago by papacico.

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Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @papacico,

    Thanks for reaching out.

    It seems the issue you have raised is from the WP SMTP plugin. Whereas, we are the support team for WP Mail SMTP.

    I’m sorry about the confusion there but both plugins are not the same. WP SMTP is a completely different plugin not managed by us.

    Please reach out to their support team here instead to get some help on the issue you have raised.

    I hope this helps. Have a good one. ??

    Thread Starter papacico

    (@papacico)

    Hi thank you for your feed back and sorry for my mistake

    Thread Starter papacico

    (@papacico)

    Hello Nukak this time I am having the same issue with your plugin
    this is what I find in the log:

    Versions:
    WordPress: 6.0.6
    WordPress MS: No
    PHP: 7.4.33
    WP Mail SMTP: 3.9.0

Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not connect to SMTP host.
    Host: smtp.office365.com
    Port: 587
    SMTPSecure:    tls
    SMTPAutoTLS:bool(true)
    SMTPAuth:bool(true)

Server:
    OpenSSL: OpenSSL 1.0.2k 26 Jan 2017
    Apache.mod_security: No

Debug:
    Email Source: WP Mail SMTP Mailer: Other SMTP SMTP Error: Could not connect to SMTP host.

SMTP Debug:
    2023-10-27 07:49:28 Connection: opening to smtp.office365.com:587, timeout=300, options=array()
    2023-10-27 07:49:28 Connection failed. Error #2: stream_socket_client(): unable to connect to smtp.office365.com:587 (Permission denied) [/var/www/vhosts/intrapro.ademphis.com/ademphis.com/wp-includes/PHPMailer/SMTP.php line 389]
    2023-10-27 07:49:28 SMTP ERROR: Failed to connect to server: Permission denied (13)
    SMTP Error: Could not connect to SMTP host.
    • This reply was modified 1 year, 5 months ago by papacico.
    Thread Starter papacico

    (@papacico)

    it is probably some server issue as I have tried different smtp plugins and all having the same issue but what? One strange thing:
    If I check the rules on my firewall I see the port 587 being open
    587 ALLOW Anywhere
    but if I check on a port checker it shows the port is closed, so could it be that port 587 is not really open?

    Thread Starter papacico

    (@papacico)

    still waiting

Viewing 5 replies - 1 through 5 (of 5 total)
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