• Resolved fennixbr

    (@fennixbr)


    Hello, I’m having problems. When a person registers in my list, the conversion is counted but the contact is not sent to MailChimp, that is, in the account plugin 1 conversion, but the site is set to 0.
    How can I solve?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author fatcatapps

    (@fatcatapps)

    Hello there,

    Please review your form settings first and make sure they are correct and save the settings even if there are no changes to be made, then check if the issue persists. If it does, then double check you API key and/or email address in the email marketing provider account to make sure it is correct.

    Then enter a new API key or Auth code (deauthorize Optin Cat first from account settings if its Aweber) from the email provider and enter into the API key field (paste as plain text) and make sure you are getting a green check mark in the API key field instead of a red X mark. If you get a green check mark, then select a list from the “Select List” dropdown if your email provider supports it. Then check again if the issue persists.

    If the issue still persists, then there might be a conflict in between Optin Cat and your currently active them or other active plugins. I will send you the conflict isolation steps in the next email once you confirm that you cannot resolve the issue following the above steps.

    Regards,

    Plugin Author fatcatapps

    (@fatcatapps)

    Hello there,

    It’s been a few days since we replied last. We just wanted to make sure that your issue got resolved or you had any other queries. I would like to inform you that I will mark this thread as resolved in a few days if we do not get a reply back from you within a few days.

    Let us know if you have any other questions.

    Thanks.

    Hello.

    I’m experiencing the same.

    Let me know if I need to open a new thread for that. Or we can try to resolve it hear for others to see.

    Best,
    Lidiya

    Update. It just took around an hour for the system to do it. Successfully subscribed from another email of mine and was added to my list.

    Enjoying the plugin and will be adding more forms.

    Thanks guys!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Error sending contacts to MailChimp List’ is closed to new replies.