Error Says Page Is Empty Can’t Save

  • Resolved icebergwtq

    (@icebergwtq)


    2 years, 6 months ago

    I’ve edited one of my templates, but when I try to save it, I receive the following message:

    The content of the post is empty. Are you sure you want to save the post with blank content.

    If I save it, it blanks the template.

    It’s a Pagelayer notification, but I can find no documentation. Why is this happening?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support pagelayersupport

    (@pagelayersupport)

    Hello,

    Sorry for the inconvenience caused.

    This is caused by some javascript error while saving. Kindly attach screenshots of the browser console (Ctrl + Shift + J for chrome and Ctrl + Shift + K for firefox)
    when the issue occurs.

    Regards,
    Pagelayer Team

    Plugin Support pagelayersupport

    (@pagelayersupport)

    Hello,

    @icebergwtq is everything working fine?
    or we will assume this thread is resolved.

    Regards,
    Pagelayer Team

    Thread Starter icebergwtq

    (@icebergwtq)

    Well, I worked around it. I’m using MS Edge, but if it occurs again I’ll take a shot of my console and send it to you.

    The same think to me!

    Any progress on this issue?I have this issue to, using chrome

    Plugin Support pagelayersupport

    (@pagelayersupport)

    Hello,

    Sorry for the delay in the response and the inconvenience caused.

    It seems that the editor dom is not properly structured and it is mismatching the element on that page due to this you are facing the issue so you need to create a new draft page and cut and paste the widget from your old page to the new draft page and after that save the old page as blank and try to create the old page from scratch and again cut/paste the content form new draft to the old page.

    Regards,
    Pagelayer Team

    As suggested by Pagelayer Team, I created another page, inserting all the characteristics again (lines, text, links, etc.), but then I updated the page with the WordPress button and the problem reappeared right away.
    I therefore believe that this problem (which wastes me too much time) should be solved by your team!

    The page:

    https://www.appcbelluno.it/accordi-territoriali/

    Plugin Support pagelayersupport

    (@pagelayersupport)

    Hi,

    Sorry for the inconvenience caused.

    Please open the support ticket here so we can check and resolve the issue.
    https://pagelayer.deskuss.com/

    Regards,
    Pagelayer team

Viewing 8 replies - 1 through 8 (of 8 total)
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