Error saving settings.

Hi @arian0009

Thanks for reaching out!

I understand that you are unable to save any settings on the WooCommerce Payments plugin and receives the error message: Error saving settings.

I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

Please also provide the most recent fatal error logs (if any) under WooCommerce > Status > Logs with Woocommerce-payments.

Hi

Please below – also I checked and no logs associated. However there was a critical error which happened after I was trying various things to fix this issue. It happened when I tried to deactivate all plugins. But as I said happened after I discovered this issue.

### WordPress Environment ###

WordPress address (URL): https://rapidscooter.co.uk
Site address (URL): https://rapidscooter.co.uk
WC Version: 6.9.4
REST API Version: ? 6.9.4
WC Blocks Version: ? 8.3.3
Action Scheduler Version: ? 3.5.2
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: ?

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.0.7
PHP Post Max Size: 512 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.9.4
WC Database Prefix: wp_
Total Database Size: 184.50MB
Database Data Size: 165.84MB
Database Index Size: 18.66MB
wp_woocommerce_sessions: Data: 4.05MB + Index: 0.11MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.41MB + Index: 0.27MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.47MB + Index: 1.00MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 1.50MB + Index: 0.50MB + Engine InnoDB
wp_addonlibrary_addons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_addonlibrary_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aioseo_cache: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_alp_pickup_location: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amazon_accounts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_amazon_btg: Data: 1.52MB + Index: 0.41MB + Engine InnoDB
wp_amazon_categories: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_amazon_feeds: Data: 0.16MB + Index: 0.05MB + Engine InnoDB
wp_amazon_feed_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amazon_feed_tpl_data: Data: 0.52MB + Index: 0.20MB + Engine InnoDB
wp_amazon_feed_tpl_values: Data: 0.25MB + Index: 0.05MB + Engine InnoDB
wp_amazon_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amazon_listings: Data: 0.02MB + Index: 0.19MB + Engine InnoDB
wp_amazon_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_amazon_markets: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_amazon_orders: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_amazon_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amazon_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amazon_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amazon_shipping: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_amazon_stock_log: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
wp_bwf_contact: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_bwf_contact_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwf_funnelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwf_funnels: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bwf_optin_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwf_wc_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_comments: Data: 0.20MB + Index: 0.13MB + Engine InnoDB
wp_ebay_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ebay_auctions: Data: 0.13MB + Index: 0.17MB + Engine InnoDB
wp_ebay_categories: Data: 1.52MB + Index: 0.94MB + Engine InnoDB
wp_ebay_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ebay_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_ebay_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ebay_orders: Data: 0.27MB + Index: 0.03MB + Engine InnoDB
wp_ebay_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ebay_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ebay_shipping: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_ebay_sites: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_ebay_stocks_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ebay_store_categories: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ebay_transactions: Data: 0.23MB + Index: 0.05MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_submissions: Data: 0.06MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jet_smart_filters_indexer: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_litespeed_crawler: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_crawler_blacklist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_img_optm: Data: 2.52MB + Index: 1.97MB + Engine InnoDB
wp_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.05MB + Index: 0.08MB + Engine InnoDB
wp_options: Data: 9.45MB + Index: 0.23MB + Engine InnoDB
wp_postmeta: Data: 118.41MB + Index: 3.86MB + Engine InnoDB
wp_posts: Data: 16.36MB + Index: 0.25MB + Engine InnoDB
wp_rank_math_analytics_gsc: Data: 2.52MB + Index: 4.80MB + Engine InnoDB
wp_rank_math_analytics_inspections: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
wp_rank_math_analytics_objects: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_s2w_error_product_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.19MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfacp_stats: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfco_report_views: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.52MB + Index: 0.30MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 676
cpt_variation_fields: 1
custom_css: 1
customize_changeset: 2
e-landing-page: 2
elementor_library: 34
envato_tk_import: 1
jet-smart-filters: 7
laybuy_quote: 2
nav_menu_item: 15
oembed_cache: 6
page: 20
post: 5
product: 50
revision: 151
shop_coupon: 5
shop_order: 252
shop_order_refund: 9
viwcpf_filter_block: 3
viwcpf_filter_menu: 1
wccf_product_field: 1
wcpf_item: 4
wcpf_project: 1
wfacp_checkout: 1
woo_product_design: 1
woo_product_tab: 1
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (42) ###

Advanced Local Pickup for WooCommerce: by zorem – 1.4.1
All-in-One WP Migration: by ServMask – 7.62
GTM4WP: by Thomas Geiger – 1.16.1
Elementor Pro: by Elementor.com – 3.7.2
Elementor: by Elementor.com – 3.7.8
Estimated Delivery for WooCommerce: by Daniel Riera – 1.2.7
Facebook for WooCommerce: by Facebook – 2.6.21
Fluid Checkout for WooCommerce - Lite: by Fluid Checkout – 2.0.7
Reviews and Rating – Google My Business: by Noah Hearle
Design Extreme – 4.11

Google Listings and Ads: by WooCommerce – 2.1.0
Site Kit by Google: by Google – 1.84.0
JetSmartFilters: by Crocoblock – 2.3.12
JetTabs For Elementor: by Crocoblock – 2.1.17
JetWooBuilder For Elementor: by Crocoblock – 1.12.4
Jetpack Boost: by Automattic - Website Speed and Performance team – 1.5.1
Jetpack: by Automattic – 11.4
Klarna On-Site Messaging for WooCommerce: by krokedil
klarna – 1.8.0

Klarna Order Management for WooCommerce: by klarna
krokedil – 1.6.10

Klarna Payments for WooCommerce: by krokedil
klarna
automattic – 2.11.5

Klaviyo: by Klaviyo
Inc. – 3.0.3

Laybuy Gateway for WooCommerce: by Laybuy – 5.3.7
LiteSpeed Cache: by LiteSpeed Technologies – 5.2.1
Lucky Orange: by Lucky Orange – 2.1.3
Make Column Clickable Elementor: by Fernando Acosta – 1.4.0
Salert: by WPoperation – 1.2.0
Rank Math SEO: by Rank Math – 1.0.98.2
Trustpilot-reviews: by Trustpilot – 2.5.914
Ultimate Addons for Elementor: by Brainstorm Force – 1.36.6
Unlimited Elements for Elementor (Premium): by Unlimited Elements – 1.5.17
Faview - Virtual Reviews for WooCommerce: by VillaTheme – 1.2.11
WooCommerce Payments: by Automattic – 4.8.1
WooCommerce PayPal Payments: by WooCommerce – 1.9.3
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
WooCommerce: by Automattic – 6.9.4
WooLentor - WooCommerce Elementor Addons + Builder: by HasThemes – 2.4.2
WP File Manager: by mndpsingh287 – 7.1.6
WP-Lister Lite for Amazon: by WP Lab – 2.2.6
WP-Lister Lite for eBay: by WP Lab – 3.3.0
WP Mail SMTP: by WPForms – 3.5.1
WP Safe Mode: by Marcus Sykes – 1.3
WPForms Lite: by WPForms – 1.7.5.3
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.9

### Inactive Plugins (1) ###

TikTok: by TikTok – 1.0.9

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: object-cache.php

### Must Use Plugins (1) ###

WP Safe Mode Bootstrap File: by WP Safe Mode – 1.0

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #5 - /shop/
Basket: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: #326 - /terms-of-service/

### Theme ###

Name: Hello Elementor
Version: 2.6.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### Klarna Payments Request Log ###

2022-09-24 16:55:40: KP Place Order
Response code: 409
Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Not matching fields: [shipping_address.given_name
shipping_address.family_name
shipping_address.postal_code]\" ],\n  \"correlation_id\" : \"17686534-e0bc-489b-bbd6-ac25943fa99d\"\n}","response":{"code":409,"message":"Conflict"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-09-24 16:55:25: KP Place Order
Response code: 409
Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Not matching fields: [shipping_address.given_name
shipping_address.family_name
shipping_address.postal_code]\" ],\n  \"correlation_id\" : \"0e8d6571-3277-4fe4-86a4-a40c7415785e\"\n}","response":{"code":409,"message":"Conflict"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-09-17 11:18:24: KP Place Order
Response code: 409
Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Not matching fields: [shipping_address.postal_code]\" ],\n  \"correlation_id\" : \"734d8be4-e4e5-4204-814c-14cbb5e7be04\"\n}","response":{"code":409,"message":"Conflict"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-09-07 01:52:05: KP Create Session
Response code: 400
Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Bad value: order_lines\" ],\n  \"correlation_id\" : \"ee5c6d12-322a-4c6f-b1bd-3cbe89c4c79f\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-09-07 01:46:06: KP Create Session
Response code: 400
Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Bad value: order_lines\" ],\n  \"correlation_id\" : \"8a00d9aa-9769-43cd-b00c-ad808360ad4f\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-08-02 08:50:41: KP Place Order
Response code: 409
Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Not matching fields: [shipping_address.postal_code
shipping_address.city]\" ],\n  \"correlation_id\" : \"da1395f1-3d82-4a85-a6d8-ff69334ed575\"\n}","response":{"code":409,"message":"Conflict"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-08-02 08:48:45: KP Place Order
Response code: 409
Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Not matching fields: [shipping_address.postal_code
shipping_address.city]\" ],\n  \"correlation_id\" : \"1fa03d28-2187-40db-84f7-0bc2e0435c6e\"\n}","response":{"code":409,"message":"Conflict"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-08-02 08:44:45: KP Place Order
Response code: 409
Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Not matching fields: [shipping_address.postal_code
shipping_address.city]\" ],\n  \"correlation_id\" : \"84cfe109-a7d5-4af7-a4e3-f70c6940abee\"\n}","response":{"code":409,"message":"Conflict"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-08-02 08:42:08: KP Place Order
Response code: 409
Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Not matching fields: [shipping_address.given_name
shipping_address.postal_code
shipping_address.city]\" ],\n  \"correlation_id\" : \"84921f96-5c70-4f03-8566-1fc940faec04\"\n}","response":{"code":409,"message":"Conflict"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-08-02 08:40:26: KP Place Order
Response code: 409
Response message: {"headers":[],"body":"{\n  \"error_code\" : \"BAD_VALUE\",\n  \"error_messages\" : [ \"Not matching fields: [shipping_address.given_name
shipping_address.postal_code
shipping_address.city]\" ],\n  \"correlation_id\" : \"c0e8a0b9-241d-4283-a2e7-c1a1cb529fac\"\n}","response":{"code":409,"message":"Conflict"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-06-25 09:36:12: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-06-25 09:35:52: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-06-25 09:35:51: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-06-25 08:58:43: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-06-25 08:58:42: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

### Klarna Countries ###

Production Countries: GB
Test Countries: No countries selected

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: GB
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-10-06 06:27:19 +01:00
Options: ?
Notes: 75
Onboarding: completed

### WooCommerce Payments ###

Version: 4.8.1
Connected to WPCOM: Yes
Blog ID: 208284336
Account ID: acct_1LEUPb2HF05lVpcX

### Action Scheduler ###

Canceled: 6
Oldest: 2022-09-06 09:19:25 +0100
Newest: 2022-09-30 11:10:17 +0100

Complete: 3,552
Oldest: 2022-09-04 14:06:40 +0100
Newest: 2022-10-05 11:14:56 +0100

Failed: 36
Oldest: 2022-08-24 10:45:07 +0100
Newest: 2022-10-04 23:28:11 +0100

Pending: 12
Oldest: 2022-10-05 16:56:43 +0100
Newest: 2022-10-23 01:00:14 +0100

### Status report information ###

Generated at: 2022-10-05 11:15:23 +01:00

Thanks again for your help, I really need this issue fixed as I want to switch off certain settings in the Woocommerce Payment

Hi there @arian0009 ??

Thanks again for your help, I really need this issue fixed as I want to switch off certain settings in the Woocommerce Payment

Of course! To clarify, have you tried deleting the cache of the plugin in use and also deleting the browser cookies in use, as well? It is noted here that, doing this solved their issue.

If the issue still persists, after trying that, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

• This reply was modified 2 years, 1 month ago by anastas10s. Reason: typos

Hi Pepe,

I can confirm I deactivated and uninstalled and reinstalled the plugin.

I am not sure how to delete the cache of the plugin however – can you advise how to do this?

Thanks

Hello,

I am not sure how to delete the cache of the plugin however – can you advise how to do this?

No problem, you can refer to:

– How to Clear Your Cache in WordPress (Step by Step)
– How to clear the LiteSpeed cache

I hope this helps.

Oh I see you mean clear the entire Cache.

Yes I have done that multiple times purged all the cache in lightspeed.

I don’t believe issue us related at all, I tried on multiple different devices also. I was mostly shocked that when I turned off all other plugins it didn’t fix the issue.

Any other suggestions?

Hello,

In this case you can run a conflict test as explained below:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/

If you would not like to touch your live site for the test, we recommend WP Staging for quickly spinning up a new test site.

Let us know if this worked for you.