error saving pages

  • Resolved dimmone

    (@dimmone)


    5 years ago

    Hello!
    When add gallery to page and try to save page, i have errors with saving.
    https://ibb.co/XbVfFym
    https://ibb.co/VHjXt1t
    This error only with Photo Gallery plugin.

    And second problem – load more don’t work properly. It is load same photos what is already displayed. And i don’t have mistakes at inspector.

    Can u help me? Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hi dear user,

    First of all please check the version of your gallery plugin.

    Our latest versions are as follows free version – 1.5.37, pro version – 2.5.37.

    If you use an older version, then please update and check again.

    If you have latest version and the issue persists then please try to find what gives the conflict. You can temporarily switch to another theme and check again if the conflict is not with your theme, then please try to deactivate your plugins one by one and check again.

    Also if you have a link where I can see a load more button issue, please send.

    Thread Starter dimmone

    (@dimmone)

    Hello!

    Thank you for answer. I use last version of plugin.

    And i found trouble – Photo Gallery does not work properly with Data Tables Generator by Supsystic plugin. This is so bad for me ??

    Dear @dimmone,

    Thank you for the update.

    Would you please provide us with the published gallery link so we could look into the conflict you mentioned?

    Sincerely,

    Thread Starter dimmone

    (@dimmone)

    Hello! Sure – https://www.tablichki-m.ru/shop/tablichki/
    But it has no errors at frontend, troubles in admin panel.

    Dear @dimmone,

    Sorry for the belated response.

    We are trying to replicate the conflict you mentioned.

    We will be happening a new update later today.
    The loading issue will be resolved.

    Sincerely,

    Dear @dimmone,

    We tested Data Tables Generator by Supsystic with the Gallery plugin.
    There were no errors detected.

    Would you please try deleting the cookies of the site where the gallery is published?

    Let us know how it worked.

    Sincerely,

    Thread Starter dimmone

    (@dimmone)

    Hello!

    Very good news! After update gallery worked well. Pages saved correctly. And load more now work! Thank you for answer and resolve it! ??

    But, I have another mistake with gallery at backend. This is not new mistake, i saw it earlier.
    When i go to Options or to Gallery groups, this pages don’t open properly. I see loading icon and nothing happens. I can use ESC for turn off Loading icon. But after that i can’t edit Gallery Groups settings page.

    Please, look screenshots:

    https://ibb.co/GQvpJk1
    https://ibb.co/Y7f5J49
    https://ibb.co/4Nh56Jp
    https://ibb.co/vs6VdTB
    https://ibb.co/R2n5cWh
    https://ibb.co/GTMWhkh

    I can’t use gallery correctly, with this mistakes. Can you help resolve it, please? Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
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