Error Saving order Message

  • Resolved kw1twin1

    (@kw1twin1)


    4 years, 12 months ago

    Recently I’ve been experiencing issues on the backend of my website. After a customer places an order on my site, the order details dont show on my end and when I go to check the status of the order under the woocommerce order tab, the order shows the message ” error saving order”. Not sure what the issue could be. Attached is an image of the error that I’m getting after an order is place on my site.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter kw1twin1

    (@kw1twin1)

    Not sure how to attach images to this post

    Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    You can use a service like Snipboard to add screenshots: https://snipboard.io/

    In regards to the error, let’s make sure this is not a theme or plugin conflict with WooCommerce.

    First, backing up your live site before any testing and updates is highly recommended. If you would prefer not to do testing on your live site, first make a back up of your site, then create a staging site using this plugin WP Staging. This creates a copy of your live site where you can make tests without affecting your live site.

    Temporarily switch your theme to one of our default – Storefront or Twenty Nineteen, then deactivate all plugins except for one – WooCommerce. If it shows correctly, then it’s a theme or plugin conflict. Reactivating each plugin one at a time, then see if the issue pops up again will tell us which plugin is conflicting.

    Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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