Error saving order ID 6958. Error code 288. Rights denied

  • Resolved ileiaeu

    (@ileiaeu)


    4 months ago

    Hi
    I get a message like this in the order comment:

    Error saving order ID 6958. Error code 288. Rights denied

    The following error is indicated in the woo logs:

    2024-11-25T21:24:16+00:00Error Помилка збереження ID замовлення 6958. Additional context{ “order”: { “refunds”: null }, “error”: {} }
    No work was done on the site, just this error appeared.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello ileiaeu,

    Thank you for contacting WooCommerce support.

    I understand you are seeing an error message related to saving order ID 6958, with error code 288 and rights denied.

    Could you share a screenshot of where this error appears?
    Additionally, provide your site’s System Status Report.

    Once I have more information, I will be in a better position to assist you further.

    Best regards.

    Thread Starter ileiaeu

    (@ileiaeu)

    I’ve added screenshots. How do I send you the system data?

    Plugin Support Jonayed (woo-hc)

    (@jonayedhosen)

    Hi @ileiaeu ,

    Thanks for the screenshot. I understand you’re encountering an error message :?“Error saving order ID 6958. Error code 288. Rights denied.”?It seems there’s an issue with saving order IDs, and a critical error has been triggered.

    This issue could be caused by several factors, such as plugin conflicts, theme conflicts, or server-related issues. To troubleshoot, I recommend the following steps:

    1. Temporarily switch to the default?Storefront?theme?and deactivate all plugins except WooCommerce.
    2. Recheck the issue to see if it persists.
    3. Run a full conflict test by following this guide:?How?to?test?for?conflicts.

    To provide SSR, You can find this report in your WooCommerce dashboard by going to WooCommerce > Status. From there, please select Get system report and then Copy for support.

    Once you’ve gathered this information, please paste it into a Code block in your reply or use pastebin.com and share the link with us.

    Looking forward to your response so we can assist you further!

Viewing 3 replies - 1 through 3 (of 3 total)
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