Error: Request failed. Do you have a working internet connection?

  • Resolved andresgram79

    (@andresgram79)


    5 years, 4 months ago

    Hi,

    When my clients choose a picture or try to send the selection they get this error message:

    Error: Request failed.
    Do you have a working internet connection?

    I tried by myself and I got the same message.

    Can you help me with that?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Florian Ziegler

    (@florianziegler)

    Hi Andres!

    It seems you are accessing the collection via http, whereas your WordPress is set to use https. This can cause all kinds of troubble and is most likely the reason why it is not working: When I put https in front of the URL you shared, it is saving the selection without a problem.

    Best way to solve this would be to implement an automatic redirect from http to https. Depending on your hosting provider there are different options how to do this. I am sure your hosting provider can help you with that.

    Please let us know if that solved your issue.

    Cheers
    Florian

Viewing 1 replies (of 1 total)
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