Error Refunding Order

  • Resolved chrisstanyon

    (@chrisstanyon)


    2 years, 9 months ago

    Hi,

    As others have reported, we’re getting an error when trying to refund a WooCommerce Order. The message displayed to the UI is:

    “An error occurred while attempting to create the refund using the payment gateway API.”

    The info written to the log files is:
    ————
    2022-05-24T13:29:54+00:00 DEBUG https://api.paypal.com/v2/checkout/orders/xxxxxxxx
    Response Debug ID: xxxxxxxx
    Response: Array
    (
    [code] => 200
    [message] => OK
    )

    2022-05-24T13:29:54+00:00 ERROR Refund failed: No country given for address.
    -----------

    Versions:

    WooCommerce PayPal Payments - 1.8.0
    WooCommerce - 6.4.1
    WordPress - 5.9.3

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @chrisstanyon,

    We are still looking into this error with our partners at PayPal but it seems to have been caused by a change on PayPal’s end.
    If you’re encountering this error, refunding directly at PayPal should still work but we’ll try to let you know as soon as there is a better workaround available or a solution in place.

    Kind regards,
    Niklas

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    we believe we have resolved this issue with our upcoming release. If you want to test our fix, then please test it with our current beta version.

    If you still encounter this issue, please open a new thread.

    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)
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