Error RBLKLU

  • Resolved onelongchip

    (@onelnongchip)


    3 months, 1 week ago

    After the first successful payment and shipping were completed, all other orders won’t allow me to print a shipping label. States that “Payment failed – The transaction was declined. Please contact support quoting error RBLKLU.” Please help. I have created a ticket, 8623841 and I have not received a response in quite some time.

    • This topic was modified 3 months, 1 week ago by onelongchip.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @onelnongchip,

    Thank you for reaching out.

    I understand you’re facing an issue with failed payments in your store.

    I’ve checked your ticket and can confirm that we got the ticket. Our Happiness Engineers will reply to you as soon as possible as tickets are handled on a first come, first served basis, but we do our best to reply as quickly as we can.

    Thank you for your patience and understanding.

    Please let us know if there’s anything else we can do to help, or if you have any questions.

    Have a wonderful day!

    Thread Starter onelongchip

    (@onelnongchip)

    Good morning,

    Please help me get this issue expedited with your billing department. I learned that there really isn’t anything I can do and that the issue can be resolved quickly with your billing support. Thank you for your time.

    Hey, @onelnongchip!

    I understand this needs to be resolved quickly.

    I see that you already got the AI reply and answered it, that’s good. The next reply you get will be from the team and they will reply as soon as possible.

    In the meantime, please let us know if there’s anything else we can help you with ??

    Have a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)
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