ERROR Push callback but no existing WC order found for Klarna order ID

  • Resolved Amit

    (@w3helps)


    1 year, 10 months ago

    Hello,

    In my woocommerce store I am getting “ERROR Push callback but no existing WC order found for Klarna order ID” errors.
    Any solution for this?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @w3helps

    Are you able to share a screenshot where this error message is visible?

    Please also share a system report from your store using a service like https://pastebin.com/
    You may use this guide to find the system report: https://docs.krokedil.com/krokedil-general-support-info/prepare-a-support-ticket/#2-system-report

    Thread Starter Amit

    (@w3helps)

    I am afraid, that’s my live site, so I do not want to share the information to public. Is there any private options to show the error report?

    Let me explain where I am getting the issue.
    1. I am mainly getting the issue on Klarna dashboard and see repeat orders. For example, customer Alex tried to pay and 3 transactions were charged. 3rd transaction is good, but first 2 woo commerce order ID missing.

    2. I think, when the woocommerce order ID is missing, then the transaction shows on Klarna, so manually I am removing that extra payment.

    Hello @w3helps

    This error can be triggered by a number of reasons. My suggestion is that you use this troubleshooting guide to try to isolate the problem: guide

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘ERROR Push callback but no existing WC order found for Klarna order ID’ is closed to new replies.