Error Purchasing Shipping Label

  • Resolved lemaywebdesign

    (@lemaywebdesign)


    3 years, 9 months ago

    I am getting the “There was a problem purchasing your shipping label. Please try again in a moment.”

    I haven’t changed anything, and this has never been an issue with past orders. It has only started recently.

    Here is the system status:

    
### WordPress Environment ###

WordPress address (URL): https://rlcsigns.com
Site address (URL): https://rlcsigns.com
WC Version: 5.4.1
REST API Version: ? 5.4.1
WC Blocks Version: ? 5.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.3.1
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.20
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1k-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.4.1
WC Database Prefix: ooj_
Total Database Size: 12.21MB
Database Data Size: 10.53MB
Database Index Size: 1.68MB
ooj_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ooj_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ooj_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ooj_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ooj_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ooj_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
ooj_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ooj_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ooj_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ooj_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ooj_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ooj_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ooj_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ooj_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ooj_actionscheduler_actions: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
ooj_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ooj_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ooj_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
ooj_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ooj_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ooj_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
ooj_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ooj_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ooj_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ooj_options: Data: 2.05MB + Index: 0.17MB + Engine InnoDB
ooj_postmeta: Data: 0.34MB + Index: 0.17MB + Engine InnoDB
ooj_posts: Data: 7.14MB + Index: 0.06MB + Engine InnoDB
ooj_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ooj_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ooj_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ooj_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ooj_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ooj_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ooj_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ooj_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ooj_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ooj_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ooj_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ooj_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ooj_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ooj_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ooj_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ooj_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
ooj_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ooj_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ooj_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 38
custom_css: 1
et_body_layout: 1
et_footer_layout: 5
et_pb_layout: 1
et_template: 16
et_theme_builder: 1
nav_menu_item: 7
page: 5
post: 1
product: 6
product_variation: 17
revision: 202
shop_order: 18

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (9) ###

ManageWP - Worker: by GoDaddy – 4.9.8
Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
Jetpack: by Automattic – 9.8.1
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
SG Optimizer: by SiteGround – 5.8.1
Woocommerce Table Rate Shipping: by JEM Plugins – 2.1.1
WooCommerce Payments: by Automattic – 2.6.0
WooCommerce Shipping & Tax: by WooCommerce – 1.25.14
WooCommerce: by Automattic – 5.4.1

### Inactive Plugins (0) ###

### Must Use Plugins (2) ###

Health Check Troubleshooting Mode: by  – 1.7.2
ManageWP - Worker Loader: by GoDaddy –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #19 - /
Cart: #277 - /my-cart/
Checkout: #280 - /checkout/
My account: ? Page ID is set
but the page does not exist

Terms and conditions: ? Page not set

### Theme ###

Name: Divi
Version: 4.9.7
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 286
Oldest: 2021-06-07 16:09:16 +0000
Newest: 2021-06-24 13:43:13 +0000

### Status report information ###

Generated at: 2021-06-24 13:50:18 +00:00
Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there,

    Thanks for reaching out!
    I so see some transactions that have been failing with your account. Could you please verify whether the card number being used (and associated to your Jetpack account) is accurate?

    Thanks for your patience!

    Francesco

    Thread Starter lemaywebdesign

    (@lemaywebdesign)

    The client had cancelled the card. My apologies.

    Hi @lemaywebdesign,

    No worries! Glad you were able to figure out what was going on. If you need anything else let us know, but otherwise do have a great day!

Viewing 3 replies - 1 through 3 (of 3 total)
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