Error processing payment

Hi @devsimmao

If possible can you translate your request to English?

We are reviewing that error and it appears we will need to make an update to the plugin to accommodate this scenario. Can you confirm if the customer was using a credit card for their payment?

Do you offer any order bump or upsell products on your checkout page that would cause the order amount to change right before the customer places the order?

Kind Regards

I can’t tell you if the customer tried to pay with a credit card.

Regarding the value of the products, prices are fixed and in US dollars. There are no surcharges during order completion.

I activated the methods below at checkout:

https://prnt.sc/YR0s7kuMTsAh

Hi @devsimmao

Thanks for the screenshot. We are working on an update so this scenario is accounted for.

If you navigate to the WooCommerce > Status > Logs page there will be a “wc-ppcp” log file. Can you share with us the entry that corresponds to that customer’s failed payment? That will help us with development.

Kind Regards

2023-05-19T05:22:46+00:00 ERROR API error: Array
(
    [url] => https://api-m.paypal.com/v2/checkout/orders/15T62697HR6000634/capture
    [method] => POST
    [http_status] => 422
    [request] => Array
(
)

    [error] => Array
        (
            [name] => UNPROCESSABLE_ENTITY
            [details] => Array
                (
                    [0] => Array
                        (
                            [issue] => INSTRUMENT_DECLINED
                            [description] => The instrument presented  was either declined by the processor or bank, or it can't be used for this payment.
                        )

                )

            [message] => The requested action could not be performed, semantically incorrect, or failed business validation.
            [debug_id] => a84668fdd2645
            [links] => Array
                (
                    [0] => Array
                        (
                            [href] => https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED
                            [rel] => information_link
                            [method] => GET
                        )

                    [1] => Array
                        (
                            [href] => https://www.paypal.com/checkoutnow?token=15T62697HR6000634
                            [rel] => redirect
                            [method] => GET
                        )

                )

        )

)

2023-05-19T05:23:12+00:00 INFO Webhook received. Event: CHECKOUT.ORDER.APPROVED
2023-05-19T05:23:24+00:00 ERROR API error: Array
(
    [url] => https://api-m.paypal.com/v2/checkout/orders/15T62697HR6000634/capture
    [method] => POST
    [http_status] => 422
    [request] => Array
(
)

    [error] => Array
        (
            [name] => UNPROCESSABLE_ENTITY
            [details] => Array
                (
                    [0] => Array
                        (
                            [issue] => PAYER_CANNOT_PAY
                            [description] => Payer cannot pay for this transaction. Please contact the payer to find other ways to pay for this transaction.
                        )

                )

            [message] => The requested action could not be performed, semantically incorrect, or failed business validation.
            [debug_id] => 1b939624c8624
            [links] => Array
                (
                    [0] => Array
                        (
                            [href] => https://developer.paypal.com/docs/api/orders/v2/#error-PAYER_CANNOT_PAY
                            [rel] => information_link
                            [method] => GET
                        )

                )

        )

)

2023-05-19T05:24:06+00:00 ERROR API error: Array
(
    [url] => https://api-m.paypal.com/v2/checkout/orders/15T62697HR6000634/capture
    [method] => POST
    [http_status] => 422
    [request] => Array
(
)

    [error] => Array
        (
            [name] => UNPROCESSABLE_ENTITY
            [details] => Array
                (
                    [0] => Array
                        (
                            [issue] => ORDER_NOT_APPROVED
                            [description] => Payer has not yet approved the Order for payment. Please redirect the payer to the 'rel':'approve' url returned as part of the HATEOAS links within the Create Order call or provide a valid payment_source in the request.
                        )

                )

            [message] => The requested action could not be performed, semantically incorrect, or failed business validation.
            [debug_id] => 174f42393e3fc
            [links] => Array
                (
                    [0] => Array
                        (
                            [href] => https://developer.paypal.com/docs/api/orders/v2/#error-ORDER_NOT_APPROVED
                            [rel] => information_link
                            [method] => GET
                        )

                )

        )

)

2023-05-17T17:09:03+00:00 ERROR Error creating PayPal order. Msg:Facturación Dirección de correo electrónico es un campo requerido. Params: Array
(
    [intent] => CAPTURE
    [payer] => Array
        (
            [name] => Array
                (
                    [given_name] => xxxxx
                    [surname] => xxxxx
                )

        )

    [purchase_units] => Array
        (
            [0] => Array
                (
                    [amount] => Array
                        (
                            [value] => 5.00
                            [currency_code] => USD
                            [breakdown] => Array
                                (
                                    [item_total] => Array
                                        (
                                            [currency_code] => USD
                                            [value] => 5.00
                                        )

                                    [shipping] => Array
                                        (
                                            [currency_code] => USD
                                            [value] => 0
                                        )

                                    [tax_total] => Array
                                        (
                                            [value] => 0.00
                                            [currency_code] => USD
                                        )

                                    [discount] => Array
                                        (
                                            [value] => 0.00
                                            [currency_code] => USD
                                        )

                                    [handling] => Array
                                        (
                                            [currency_code] => USD
                                            [value] => 0.00
                                        )

                                )

                        )

                    [items] => Array
                        (
                            [0] => Array
                                (
                                    [name] => xxxxx
                                    [quantity] => 1
                                    [unit_amount] => Array
                                        (
                                            [currency_code] => USD
                                            [value] => 5.00
                                        )

                                    [sku] => xxxxx
                                    [description] => Product ID: xxxxx
                                )

                        )

                )

        )

    [application_context] => Array
        (
            [shipping_preference] => NO_SHIPPING
            [brand_name] => xxxxx
        )

)

2023-05-17T19:04:35+00:00 ERROR API error: Array
(
    [url] => https://api-m.paypal.com/v2/checkout/orders/19G875567S8625826/capture
    [method] => POST
    [http_status] => 422
    [request] => Array
(
)

    [error] => Array
        (
            [name] => UNPROCESSABLE_ENTITY
            [details] => Array
                (
                    [0] => Array
                        (
                            [issue] => INSTRUMENT_DECLINED
                            [description] => The instrument presented  was either declined by the processor or bank, or it can't be used for this payment.
                        )

                )

            [message] => The requested action could not be performed, semantically incorrect, or failed business validation.
            [debug_id] => a90c7e1f8c292
            [links] => Array
                (
                    [0] => Array
                        (
                            [href] => https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED
                            [rel] => information_link
                            [method] => GET
                        )

                    [1] => Array
                        (
                            [href] => https://www.paypal.com/checkoutnow?token=19G875567S8625826
                            [rel] => redirect
                            [method] => GET
                        )

                )

        )

)

2023-05-17T19:05:08+00:00 INFO Webhook received. Event: CHECKOUT.ORDER.APPROVED

• This reply was modified 1 year, 10 months ago by devsimmao.

2023-05-16T02:46:34+00:00 INFO Webhook received. Event: CHECKOUT.ORDER.APPROVED
2023-05-16T02:46:36+00:00 INFO Webhook received. Event: PAYMENT.CAPTURE.COMPLETED
2023-05-16T06:34:18+00:00 INFO Webhook received. Event: CHECKOUT.ORDER.APPROVED
2023-05-16T06:34:21+00:00 ERROR API error: Array
(
    [url] => https://api-m.paypal.com/v2/checkout/orders/8K536625L15325410/capture
    [method] => POST
    [http_status] => 422
    [request] => Array
(
)

    [error] => Array
        (
            [name] => UNPROCESSABLE_ENTITY
            [details] => Array
                (
                    [0] => Array
                        (
                            [issue] => PAYER_CANNOT_PAY
                            [description] => Payer cannot pay for this transaction. Please contact the payer to find other ways to pay for this transaction.
                        )

                )

            [message] => The requested action could not be performed, semantically incorrect, or failed business validation.
            [debug_id] => d281245baf122
            [links] => Array
                (
                    [0] => Array
                        (
                            [href] => https://developer.paypal.com/docs/api/orders/v2/#error-PAYER_CANNOT_PAY
                            [rel] => information_link
                            [method] => GET
                        )

                )

        )

)

In the codes above, there are some errors that are occurring during the finalization of payments,

@devsimmao yes, PayPal is determining that the buyer needs to re-approve the order before the payment can be completed.

They don’t publish why the buyer would need to re-approve but we’ll need to add additional code to handle the scenario where a buyer needs to go through the approval process again.

Hi @devsimmao

Can you use our contact us page so we can share a link to the update once we make the changes? We need help testing this scenario.

Kind Regards,

Thanks for your feedback. In that case, there’s nothing wrong with my website, right?

Yes, I will request the update link through your contact form.

@devsimmao

Thanks so much for helping us find this issue. We’re going to work on a patch right now. If you want to test it before we push it to general release, I will share the link via this thread.

In that case, there’s nothing wrong with my website, right?

Correct, there isn’t anything wrong with your site.

Kind Regards

Yes, I would like to test it.

Hi @devsimmao

Here is a link to a patched version which you can test. Patched version

Please let us know if that resolves your issue.

Kind Regards

Thank you very much! If the issue is not resolved I’ll let you know.