• Resolved thsch

    (@thomassch)


    I am experiencing issues with the credit card payment method “Advanced Card Processing,” which have been occurring since August 21st. Other payment methods are working.

    The error is displayed to users on payment with the following message:

    There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again


    In the log overview, I see the following entries in the log “woocommerce-paypal-payments-2024-08-27”:

    2024-08-27T09:53:31+00:00 Warnung No PayPal order ID found in order #66429 meta.
    2024-08-27T09:53:31+00:00 Fehler Payment failed: There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again. OrderProcessor.php:222
    2024-08-27T09:53:32+00:00 Fehlersuche POST https://api-m.paypal.com/v1/oauth2/token?grant_type=client_credentials&response_type=id_token
    Response Fehlersuche ID: X0d62XXXXXXX
    Response: Array
    (
    [code] => 200
    [message] => OK
    )

    I have update all, deactivated all plugins and themes in a staging environment, as well as reconnected and tested all webhooks, but without success.

    Is this problem known? Are there any solutions that might help?”

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Syde Jamie

    (@jamieong)

    Hello @thomassch,

    Thank you for reaching out to us, we are here to help.

    While there is an open ticket with our developers regarding this issue, we would like to clarify a few information to confirm that it is indeed the same issue. To do this you may open a direct engagement to us?via our service desk?if you want to share logs or the system report and don’t want to share that on a public forum.

    Let us know if you have any questions.

    Best Regards,
    Jamie

    Thread Starter thsch

    (@thomassch)

    Thx Jamie, I’ve posted the ticket.

    Plugin Support Syde Jamie

    (@jamieong)

    Hi @thomassch ,

    Well received. We will work on it and update you.

    Best Regards,
    Jamie

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @thomassch

    Since the issue has been moved to the private support board, we consider this thread resolved.
    If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

    Kind regards,
    Krystian

    I got the same issue in the latest 3 days.

    Plugin Support Syde Jamie

    (@jamieong)

    Hi @tech1688 ,

    Since this thread has been closed, we would advice you to start a new thread, include your System Status Report for our further investigation.

    Best Regards,
    Jamie

Viewing 6 replies - 1 through 6 (of 6 total)
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