Error processing file

Hi simke231,

Please have a look at this article, it should help you troubleshoot the issue: https://help.shortpixel.com/article/453-error-there-was-an-error-and-your-request-was-not-processed

Have a good one!

Hello, thanks for the reply. I have tried these solutions, but none of them really work. However to me it seems to be the problem images that were converted from .png to .jpg and I think those are not getting optimization. What would be the solution to that?. Thanks for the reply.
Best regards

EDIT:
These images are optimzed because they load as webp on website but filetype is still shown as .png.

• This reply was modified 3 years, 5 months ago by simke231.

Hi simke231,

Thanks for the information. In order to better assist you, we would appreciate it if you could send us the following information:
– Your domain
– What plugins do you use and what versions you have installed. Here, a screenshot of your plugin list would be very useful
– Screenshots of your ShortPixel plugin(s) settings (ShortPixel Image Optimizer, ShortPixel Adaptive Images and/or Autoptimize)
– Have you encountered the issue in more than one web browser (Chrome, Firefox, Edge, Safari, etc.)?
– A few examples of image URLs that cannot be optimized

Lastly, some screenshots showing the issue you are facing would also help, including some links, but a screen recording is always better.

Thank you!

@sixaxis Hi, I see you are the plugin support, I had an error cannot access files (images) the common issue in this forum. my issue was cloudflare, I am under attack mood was enabled. I disabled it then purged the cheche from it and from my cheching plugin and it works now. I hope this helps you!

Thank you @mohammedays for your report! I will add this to our knowledge base ??

Have a good one!