• Resolved ingalexparri

    (@ingalexparri)


    Dear WordPress and WooCommerce Community,
    I have been struggling with Woocommerce giving me the above error: “Error Processing Checkout. Please Try Later”, whenever trying to purchase anything from the website’s store, using ANY payment option (not just PayPal)

    Additionally, I can see a ?wc-ajax=update_order_review AJAX call returning 403 in the console (response returns -1), which might be related to it.

    Let me briefly recap what I tried to do:

    • Updated every plugin I use to latest version
    • Updated WordPress version to 6.4.3 (latest)
    • Check WooCommerce logs: all 200/201 (okay)
    • Check PayPal logs: everything goes through
    • Disable every single plugin except WooCommerce, Satispay, PayPal and SumUp
    • Change theme to Storefront AND disable every single plugin except WooCommerce, Satispay, PayPal and SumUp
    • Checked file permissions
    • Regenerated .htaccess file
    • Enabled wp-config debug mode
    • Reinstalled WordPress

    Regarding the ?wc-ajax=update_order_review part, I thought it was a cached nonce issue, therefore I tried to:

    • Check if I had any plugins that enabled caching: impossible since I disabled everything
    • Check if I had caching enabled in WordPress: impossible since I do not
    • Added define (‘WP_CACHE’, false); and define(‘DISABLE_CACHE’, true); to try and disable cache, still doesn’t work
    • Tried adding code snippets I found online to disable the update_order_review call itself in functions.php in theme editor, still doesn’t work
    • Tried contacting my hoster to check if there is any caching done in their part, I got told to ask here instead
    • Tried disabling cache from Chrome itself, still doesn’t work

    Before this, payment methods would start working for days a time, then stop working, then start working again, now they all stopped working completely.

    So then: it’s not a caching issue, it’s not plugins OR theme conflicting, it’s not a broken WordPress installation, it’s not the items themselves, what could it be?

    At this point I’m willing to pay to get this fixed. I just need to be done with this as soon as possible. Thank you.

    Alex

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hello there @ingalexparri,

    Were you able to try the suggestion made by @blclda,

    Try and disable this:?https://woo.com/document/order-attribution-tracking/#:~:text=Order%20attribution%20tracking%20is%20a,effectiveness%20of%20various%20marketing%20efforts.

    If not, could you please try and update us how it goes.

    In the meantime, please share with us your system status report, which you can find via WooCommerce > Status > Get system report > Copy for support.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thread Starter ingalexparri

    (@ingalexparri)

    Thanks for the swift reply @blclda and @ckadenge,

    I can confirm that disabling order attribution tracking has completely fixed the issue. The console still throws a 403 error on ?wc-ajax=update_order_review, but it seems to be working now.

    Let’s hope that it does not break again…! Thank you for your assistance, I’ll open another thread if it ends up breaking in the future.

    Alex

    Just in case anyone else reads this support thread I had exactly the same problem when customers were making stripe card payments on mobile devices.

    I solved it the same way by disabling the order attribution tracking.

    Hope this helps others

    Ross

    Thread Starter ingalexparri

    (@ingalexparri)

    Dear WordPress community,
    Unfortunately, the error has come back, and I did not change any settings whatsoever. Firstly I have checked WooCommerce logs and Paypal logs (both API calls and Webhook calls) and all seems to go through, then at the very end it says again “Error Processing Checkout. Please Try Later”.

    I will paste the system status report as it was suggested by @ckadenge at the beginning of the thread, however keep in mind that the only thing that changed since I set the thread as solved was updating WooCommerce to the latest version (8.6.1), that’s it. I did not log change nor add anything else in this meantime.

    `
    ### WordPress Environment ###
    
    WordPress address (URL): https://lacampanadoro.com
    Site address (URL): https://lacampanadoro.com
    WC Version: 8.6.1
    REST API Version: ? 8.6.1
    WC Blocks Version: ? 11.8.0-dev
    Action Scheduler Version: ? 3.7.2
    Log Directory Writable: ?
    WP Version: 6.4.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: it_IT
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.1.27
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.74.0
    OpenSSL/1.1.1w
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.42-log
    Max Upload Size: 2 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 8.6.1
    WC Database Prefix: tJhJwGiH
    Dimensione totale database: 40.32MB
    Dimensione dati database: 31.46MB
    Dimensione indice database: 8.86MB
    tJhJwGiHwoocommerce_sessions: Dati: 0.08MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHwoocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    tJhJwGiHwoocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHwoocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    tJhJwGiHwoocommerce_order_items: Dati: 0.06MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHwoocommerce_order_itemmeta: Dati: 0.23MB + indice: 0.25MB + motore InnoDB
    tJhJwGiHwoocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    tJhJwGiHwoocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    tJhJwGiHwoocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHwoocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    tJhJwGiHwoocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHwoocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHwoocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    tJhJwGiHwoocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHactionscheduler_actions: Dati: 0.08MB + indice: 0.13MB + motore InnoDB
    tJhJwGiHactionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHactionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHactionscheduler_logs: Dati: 0.05MB + indice: 0.03MB + motore InnoDB
    tJhJwGiHaioseo_cache: Dati: 0.03MB + indice: 0.03MB + motore InnoDB
    tJhJwGiHaioseo_notifications: Dati: 0.08MB + indice: 0.06MB + motore InnoDB
    tJhJwGiHaioseo_posts: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHcommentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    tJhJwGiHcomments: Dati: 0.17MB + indice: 0.09MB + motore InnoDB
    tJhJwGiHeg_grids: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHeg_item_elements: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHeg_item_skins: Dati: 1.52MB + indice: 0.03MB + motore InnoDB
    tJhJwGiHeg_navigation_skins: Dati: 0.06MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHgdpr_cc_options: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHlinks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHmailchimp_carts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHmailchimp_jobs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHoptions: Dati: 3.30MB + indice: 0.14MB + motore InnoDB
    tJhJwGiHpostmeta: Dati: 3.52MB + indice: 3.03MB + motore InnoDB
    tJhJwGiHposts: Dati: 10.52MB + indice: 0.41MB + motore InnoDB
    tJhJwGiHrevslider_css: Dati: 0.13MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHrevslider_css_bkp: Dati: 0.13MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHrevslider_layer_animations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHrevslider_layer_animations_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHrevslider_navigations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHrevslider_navigations_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHrevslider_sliders: Dati: 0.06MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHrevslider_sliders_bkp: Dati: 0.06MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHrevslider_slides: Dati: 0.30MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHrevslider_slides_bkp: Dati: 0.30MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHrevslider_static_slides: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHrevslider_static_slides_bkp: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHtermmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    tJhJwGiHterms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    tJhJwGiHterm_relationships: Dati: 0.06MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHterm_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    tJhJwGiHtrp_dictionary_it_it_en_us: Dati: 2.52MB + indice: 0.58MB + motore InnoDB
    tJhJwGiHtrp_gettext_en_us: Dati: 0.47MB + indice: 0.56MB + motore InnoDB
    tJhJwGiHtrp_gettext_it_it: Dati: 1.52MB + indice: 0.64MB + motore InnoDB
    tJhJwGiHtrp_gettext_original_meta: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
    tJhJwGiHtrp_gettext_original_strings: Dati: 0.11MB + indice: 0.08MB + motore InnoDB
    tJhJwGiHtrp_original_meta: Dati: 0.14MB + indice: 0.23MB + motore InnoDB
    tJhJwGiHtrp_original_strings: Dati: 2.52MB + indice: 0.34MB + motore InnoDB
    tJhJwGiHtrustindex_google_reviews: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHusermeta: Dati: 0.14MB + indice: 0.14MB + motore InnoDB
    tJhJwGiHusers: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
    tJhJwGiHvtprd_purchase_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHvtprd_purchase_log_product: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHvtprd_purchase_log_product_rule: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHvtprd_transient_cart_data: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    tJhJwGiHwc_admin_notes: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHwc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHwc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHwc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    tJhJwGiHwc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    tJhJwGiHwc_orders: Dati: 0.02MB + indice: 0.13MB + motore InnoDB
    tJhJwGiHwc_orders_meta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    tJhJwGiHwc_order_addresses: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    tJhJwGiHwc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    tJhJwGiHwc_order_operational_data: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    tJhJwGiHwc_order_product_lookup: Dati: 0.08MB + indice: 0.06MB + motore InnoDB
    tJhJwGiHwc_order_stats: Dati: 0.06MB + indice: 0.05MB + motore InnoDB
    tJhJwGiHwc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    tJhJwGiHwc_product_attributes_lookup: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHwc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHwc_product_meta_lookup: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
    tJhJwGiHwc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHwc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHwc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHwc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHwdr_order_discounts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHwdr_order_item_discounts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHwdr_rules: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHwpforms_payments: Dati: 0.02MB + indice: 0.14MB + motore InnoDB
    tJhJwGiHwpforms_payment_meta: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
    tJhJwGiHwpforms_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHwpgdprc_access_requests: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHwpgdprc_consents: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHwpgdprc_delete_requests: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHwpgdprc_log: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHwpmailsmtp_debug_events: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHwpmailsmtp_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    tJhJwGiHwpml_mails: Dati: 1.52MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHyoast_indexable: Dati: 0.16MB + indice: 0.09MB + motore InnoDB
    tJhJwGiHyoast_indexable_hierarchy: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
    tJhJwGiHyoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    tJhJwGiHyoast_primary_term: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    tJhJwGiHyoast_seo_links: Dati: 0.06MB + indice: 0.03MB + motore InnoDB
    tJhJwGiHyoast_seo_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    
    ### Post Type Counts ###
    
    attachment: 433
    booked_appointments: 1
    clients: 9
    custom_css: 1
    customize_changeset: 3
    language_switcher: 4
    nav_menu_item: 25
    page: 28
    popup: 1
    popup_theme: 6
    post: 22
    product: 90
    product_variation: 14
    revision: 1115
    services: 19
    shop_coupon: 13
    shop_order: 257
    team: 10
    testimonial: 3
    tribe_events: 2
    tribe_venue: 2
    wp_global_styles: 1
    wp_navigation: 1
    wp_template: 2
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (15) ###
    
    All-in-One WP Migration Unlimited Extension: di ServMask – 2.54
    All-in-One WP Migration: di ServMask – 7.79
    GDPR Cookie Compliance: di Moove Agency – 4.13.2
    WPBakery Page Builder: di Michael M - WPBakery.com – 7.2
    PDF Embedder: di PDF Embedder – 4.7.1
    Payment Plugins for PayPal WooCommerce: di Payment Plugins
    [email protected] – 1.0.45
    
    Revolution Slider: di ThemePunch – 6.6.15
    SumUp Payment Gateway For WooCommerce: di SumUp – 2.4.2
    ThemeREX Utilities: di ThemeREX – 3.1
    All In One Addons for WPBakery Page Builder (formerly Visual Composer): di Sike – 3.6.5
    WC Hide Shipping Methods: di Rynaldo Stoltz – 1.5
    WooCommerce Satispay: di Satispay – 2.2.1
    WooCommerce: di Automattic – 8.6.1
    WP Mail Logging: di WP Mail Logging Team – 1.12.0
    WP Mail SMTP: di WP Mail SMTP – 3.11.1
    
    ### Inactive Plugins (6) ###
    
    All in One SEO: di All in One SEO Team – 4.4.9.2
    Booked: di Boxy Studio – 2.1
    Widgets for Google Reviews: di Trustindex.io <[email protected]> – 10.6
    WooCommerce Legacy REST API: di WooCommerce – 1.0.1
    WooPayments: di Automattic – 6.9.2 (aggiornamento alla versione 7.3.0 disponibile)
    WPForms Lite: di WPForms – 1.8.4.1
    
    ### Must Use Plugins (1) ###
    
    1&1 Product Subdomain: di 1&1 – 1.1.0
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to Woo.com: ?
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    ### WC Pages ###
    
    Shop base: #800 - /shop
    Carrello: #661 - /carrello
    Pagamento: #663 - /checkout
    Il mio account: ? La pagina non è impostata
    Termini e condizioni: ? La pagina non è impostata
    
    ### Theme ###
    
    Name: Birra33
    Version: 1.4
    Author URL: https://ancorathemes.com/
    Child Theme: ? – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente
    ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: birra33/woocommerce/emails/admin-cancelled-order.php
    birra33/woocommerce/emails/admin-new-order.php
    birra33/woocommerce/emails/customer-completed-order.php
    birra33/woocommerce/emails/customer-refunded-order.php
    
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    product-virtual-downloadable
    product-external-affiliate
    product-grouped
    product-linked
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2024-03-13 15:44:52 +01:00
    Options: ?
    Notes: 19
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 78
    Oldest: 2024-02-12 03:17:39 +0100
    Newest: 2024-03-13 05:18:41 +0100
    
    Failed: 10
    Oldest: 2023-07-25 17:22:21 +0200
    Newest: 2023-11-12 20:56:29 +0100
    
    Pending: 3
    Oldest: 2024-03-13 11:49:56 +0100
    Newest: 2024-03-18 14:34:42 +0100
    
    
    ### Status report information ###
    
    Generated at: 2024-03-13 11:48:33 +01:00
    `



    I am considering the idea of just building the website from scratch at this point, I am out of ideas. It’s been like this for months: it works, then by itself stops working, then it starts working when I change something, then it stops after a bit, … and so on.

    Alex

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @ingalexparri,

    Thank you for the additional information. I see you’re currently using a payment gateway plugin that we did not develop (Payment Plugins for PayPal WooCommerce), and thus, this is outside our support scope.

    In this case, you should reach out to their support to learn more about this issue. You can do that here.

    Please keep us posted!
    -OP

    Moderator Support Moderator

    (@moderator)

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Error Processing Checkout. Please Try Later’ is closed to new replies.