Error Processing Checkout. Please try again.

Hi @ryanljf

Thanks for reaching out!

Inspecting your site’s Checkout page, I can see that you have three payment gateways available here: iPay88, Paypal and Direct Bank Transfer (BACS).

Can you please share what payment gateway was used that caused the error message: Error Processing Checkout. Please try again on your site?

I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

WordPress Environment

WordPress address (URL): https://mistercoffee.com.my
Site address (URL): https://mistercoffee.com.my
WC Version: 7.3.0
REST API Version: ?</img> 7.3.0
WC Blocks Version: ?</img> 9.1.5
Action Scheduler Version: ?</img> 3.5.2
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 1 GB
PHP Time Limit: 30
PHP Max Input Vars: 2000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.18-MariaDB
Max Upload Size: 1 GB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

WC Database Version: 7.3.0
WC Database Prefix: mc_
Total Database Size: 1935.45MB
Database Data Size: 1204.90MB
Database Index Size: 730.55MB
mc_woocommerce_sessions: Data: 4.02MB + Index: 0.02MB + Engine InnoDB
mc_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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mc_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
mc_woocommerce_order_items: Data: 4.52MB + Index: 1.52MB + Engine InnoDB
mc_woocommerce_order_itemmeta: Data: 105.59MB + Index: 32.09MB + Engine InnoDB
mc_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
mc_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mc_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mc_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mc_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mc_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
mc_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
mc_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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mc_revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
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mc_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
mc_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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mc_revslider_sliders_bkp: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
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Post Type Counts

al_product: 1
attachment: 1692
bp-email: 15
br_product_filter: 1
custom-css-js: 6
customize_changeset: 6
custom_css: 4
elementor_library: 1
fmemailverification: 1
form-maker: 1
forminator_forms: 8
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frm_styles: 1
gdex-consignment: 8815
gdex-invoice: 5243
gdex-shipment-order: 5316
mc4wp-form: 1
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nf_sub: 296
ninja-table: 1
oembed_cache: 25
omapi: 4
page: 67
pi_shipping_method: 1
popup: 1
popup_theme: 6
portfolio: 12
porto_builder: 8
post: 27
postman_sent_mail: 10
product: 281
product_variation: 9
psfb: 8
revision: 582
saswp: 4
saswp_reviews: 5
saswp_rvs_location: 1
schema: 2
shop_coupon: 2075
shop_order: 18044
shop_order_refund: 4
tablepress_table: 1
tm_global_cp: 2
tribe_events: 3
tribe_organizer: 4
tribe_venue: 5
um_directory: 1
um_form: 3
user_request: 1
wafs: 2
was: 5
wcpa_pt_forms: 1
wcs_ruleset: 1
wpcf7_contact_form: 1
wpforms: 3
wpsl_stores: 40
wp_block: 3
wp_global_styles: 1
yaymail_template: 11
ywraq-pdf-template: 1

Security

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

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Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 4.3.0
Code Snippets: by Code Snippets Pro – 3.2.2
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Data Tables Generator by Supsystic: by supsystic.com – 1.10.25
Duplicate Page: by mndpsingh287 – 4.5
GTM4WP: by Thomas Geiger – 1.16.2
Facebook for WooCommerce: by Facebook – 3.0.10
Fast Velocity Minify: by Raul Peixoto – 3.3.9
Forminator: by WPMU DEV – 1.22.1
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Gratisfaction- Loyalty Rewards Referral Birthday and Giveaway Program: by Appsmav – 4.2.12
Head, Footer and Post Injections: by Stefano Lissa – 3.2.5
WPBakery Page Builder: by Michael M - WPBakery.com – 6.10.0
Kadence WooCommerce Email Designer: by Kadence WP – 1.5.7
Lazada Integration for Woocommerce: by Cedcommerce – 1.0.4
Mailchimp for WooCommerce: by Mailchimp – 2.7.6
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.1
GDEX for Woocommerce: by GDEX – 1.1.5
Ninja Van for WooCommerce: by Nazmul Hasan – 0.0.17
OneSignal Push Notifications: by OneSignal – 2.3.3
OptinMonster: by OptinMonster Popup Builder Team – 2.12.1
Porto Theme - Functionality: by P-Themes – 2.7.3
Post Views Counter: by Digital Factory – 1.3.12
Really Simple SSL: by Really Simple Plugins – 6.1.1
String Locator: by InstaWP – 2.6.1
Super Socializer: by Team Heateor – 7.13.46
Use Administrator Password: by David Anderson – 1.3.1
Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.3.7
W3 Total Cache: by BoldGrid – 2.2.12
Converter for Media: by matt plugins – 5.7.1
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.4.0
Advanced Shipment Tracking for WooCommerce: by zorem – 3.5.1
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.1
WooCommerce Custom Product Addons (Free): by Acowebs – 2.7.4
Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.3
Checkout Field Editor for WooCommerce (Pro): by ThemeHigh – 3.4.0
WooCommerce iPay88 Payment Gateway: by –
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.3.2
Shopee Integration for WooCommerce: by CedCommerce – 2.0.2
WooCommerce: by Automattic – 7.3.0
Wordfence Security: by Wordfence – 7.8.2
Yoast SEO: by Team Yoast – 20.1
WP Store Locator: by Tijmen Smit – 2.2.235
Social Chat: by QuadLayers – 6.3.0
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.8

YayMail - WooCommerce Email Customizer: by YayCommerce – 3.1.9
YITH WooCommerce Request A Quote Premium: by YITH – 4.9.0

Inactive Plugins (5)

Hustle: by WPMU DEV – 7.5.0
NotificationX: by WPDeveloper – 2.5.6
Smush: by WPMU DEV – 3.12.4
TrustPulse API: by – 1.0.7
WPForms Lite: by WPForms – 1.7.7.2

Dropin Plugins (3)

advanced-cache.php: advanced-cache.php
db.php: db.php
maintenance.php: maintenance.php

Settings

API Enabled: ?</img>
Force SSL: –
Currency: MYR (RM)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #207 - /buy-coffee-online/
Cart: #208 - /cart/
Checkout: #32733 - /checkout/
My account: ?</img> Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: ?</img> Page not set

Theme

Name: Porto
Version: 6.7.3
Author URL: https://www.portotheme.com/
Child Theme: ?</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?</img>

Templates

Overrides: porto/woocommerce/archive-product.php
porto/woocommerce/cart/cart-empty.php
porto/woocommerce/cart/cart-shipping.php
porto/woocommerce/cart/cart-totals.php
porto/woocommerce/cart/cart.php
porto/woocommerce/cart/cross-sells.php
porto/woocommerce/cart/mini-cart.php
porto/woocommerce/cart/proceed-to-checkout-button.php
porto/woocommerce/cart/shipping-calculator.php
porto/woocommerce/checkout/form-billing.php
porto/woocommerce/checkout/form-checkout.php
porto/woocommerce/checkout/form-coupon.php
porto/woocommerce/checkout/form-login.php
porto/woocommerce/checkout/form-pay.php
porto/woocommerce/checkout/form-shipping.php
porto/woocommerce/checkout/payment-method.php
porto/woocommerce/checkout/payment.php
porto/woocommerce/checkout/review-order.php
porto/woocommerce/checkout/thankyou.php
porto/woocommerce/content-product-cat.php
porto/woocommerce/content-product.php
porto/woocommerce/content-single-product.php
porto/woocommerce/content-widget-product.php
porto/woocommerce/global/form-login.php
porto/woocommerce/global/quantity-input.php
porto/woocommerce/global/wrapper-start.php
porto/woocommerce/loop/add-to-cart.php
porto/woocommerce/loop/loop-end.php
porto/woocommerce/loop/loop-start.php
porto/woocommerce/loop/no-products-found.php
porto/woocommerce/loop/orderby.php
porto/woocommerce/loop/pagination.php
porto/woocommerce/loop/rating.php
porto/woocommerce/loop/sale-flash.php
porto/woocommerce/myaccount/dashboard.php
porto/woocommerce/myaccount/downloads.php
porto/woocommerce/myaccount/form-add-payment-method.php
porto/woocommerce/myaccount/form-edit-account.php
porto/woocommerce/myaccount/form-edit-address.php
porto/woocommerce/myaccount/form-login.php
porto/woocommerce/myaccount/form-lost-password.php
porto/woocommerce/myaccount/form-reset-password.php
porto/woocommerce/myaccount/lost-password-confirmation.php
porto/woocommerce/myaccount/my-account.php
porto/woocommerce/myaccount/my-address.php
porto/woocommerce/myaccount/my-downloads.php
porto/woocommerce/myaccount/my-orders.php
porto/woocommerce/myaccount/navigation.php
porto/woocommerce/myaccount/orders.php
porto/woocommerce/myaccount/payment-methods.php
porto/woocommerce/myaccount/view-order.php
porto/woocommerce/order/form-tracking.php
porto/woocommerce/order/order-details-customer.php
porto/woocommerce/order/order-details.php
porto/woocommerce/order/order-downloads.php
porto/woocommerce/order/tracking.php
porto/woocommerce/single-product/add-to-cart/simple.php
porto/woocommerce/single-product/add-to-cart/variable.php
porto/woocommerce/single-product/meta.php
porto/woocommerce/single-product/product-attributes.php
porto/woocommerce/single-product/product-image.php
porto/woocommerce/single-product/product-thumbnails.php
porto/woocommerce/single-product/rating.php
porto/woocommerce/single-product/related.php
porto/woocommerce/single-product/review-meta.php
porto/woocommerce/single-product/review-rating.php
porto/woocommerce/single-product/review.php
porto/woocommerce/single-product/sale-flash.php
porto/woocommerce/single-product/short-description.php
porto/woocommerce/single-product/tabs/tabs.php
porto/woocommerce/single-product/title.php
porto/woocommerce/single-product/up-sells.php
porto/woocommerce/single-product-reviews.php

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ?</img> Next scheduled: 2023-02-09 04:19:21 +08:00
Options: ?</img>
Notes: 26
Onboarding: completed

Action Scheduler

Canceled: 8
Oldest: 2023-01-09 22:04:19 +0800
Newest: 2023-02-07 15:00:18 +0800

Complete: 5,549
Oldest: 2023-01-08 15:49:19 +0800
Newest: 2023-02-08 15:29:21 +0800

Failed: 79
Oldest: 2019-11-22 09:53:15 +0800
Newest: 2022-11-28 14:10:23 +0800

Pending: 4
Oldest: 2023-02-08 16:36:30 +0800
Newest: 2024-01-01 00:00:01 +0800

Status report information

Generated at: 2023-02-08 15:34:04 +08:00
`

There are quite a few fatal error logs i guess i should provide you the most relevant log which is from iPay88 payment gateway??

Hi @ryanljf

Thanks for sharing the System Status Report above.

If I understand you correctly, the error message above is produced when the premium plugin iPay88 Payment Gateway was used, right?

If so and you have a valid license with us, can you please open a support request for us to investigate further about your issue?

Thanks!

I am not sure the error was it caused by premium plugin?iPay88 Payment Gateway?

Anyhow i have submitted ticket to the support team on this case. Hopefully respond as soon as possible to resolve the error

Hi @ryanljf

I understand you’re unsure that the error is being caused by the premium plugin, iPay88 Payment Gateway.

Hence, I would like to know how are you producing this error on your site? If you could share the step by step procedure, that would help us check this further.

Another solution would be to check for conflicts, if either your theme or another third-party plugin is causing this. Please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, use Direct Bank Transfer (BACS) and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Let us know how it goes!