Error processing checkout. Please try again.

  • Resolved miljkojovan

    (@miljkojovan)


    2 years, 5 months ago

    I get this when I try to buy something from my store, my payment method is payment on delivery.

    Error processing checkout. Please try again.

    on the console I get

    /?wc-ajax=checkout:1 Failed to load resource: the server responded with a status of 500 ()

    Here is my system report

    
### WordPress Environment ###

WordPress address (URL): https://obuca-dijana.rs
Site address (URL): https://obuca-dijana.rs
WC Version: 7.0.0
REST API Version: ? 7.0.0
WC Blocks Version: ? 8.5.1
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.0.23
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 8.0.30-cll-lve
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.0.0
WC Database Prefix: wpsu_
Total Database Size: 6.36MB
Database Data Size: 4.65MB
Database Index Size: 1.71MB
wpsu_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsu_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsu_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsu_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpsu_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsu_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsu_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpsu_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsu_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsu_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsu_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsu_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsu_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsu_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsu_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpsu_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsu_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsu_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsu_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsu_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsu_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsu_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsu_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsu_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpsu_e_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsu_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsu_options: Data: 3.50MB + Index: 0.03MB + Engine InnoDB
wpsu_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsu_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpsu_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsu_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsu_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsu_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsu_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsu_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpsu_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsu_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpsu_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsu_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsu_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsu_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsu_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpsu_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpsu_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsu_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsu_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsu_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpsu_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsu_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsu_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsu_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsu_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsu_yoast_indexable: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpsu_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpsu_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsu_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsu_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 38
custom_css: 5
customize_changeset: 1
elementor_library: 2
nav_menu_item: 10
page: 8
post: 2
product: 1
revision: 4
wp_global_styles: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (3) ###

Starter Templates: by Brainstorm Force – 3.1.17
Elementor: by Elementor.com – 3.7.8
WooCommerce: by Automattic – 7.0.0

### Inactive Plugins (3) ###

WPForms Lite: by WPForms – 1.7.7.1
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.6

Yoast SEO: by Team Yoast – 19.8

### Settings ###

API Enabled: –
Force SSL: –
Currency: RSD (рсд)
Currency Position: right
Thousand Separator: .
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #2313 - /shop/
Cart: #2314 - /cart/
Checkout: #2315 - /checkout/
My account: #2316 - /my-account/
Terms and conditions: #2317 - /refund_returns/

### Theme ###

Name: Astra
Version: 3.9.2
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-10-13 10:37:26 +00:00
Options: ?
Notes: 37
Onboarding: skipped

### Action Scheduler ###

Canceled: 1
Oldest: 2022-10-12 10:33:22 +0000
Newest: 2022-10-12 10:33:22 +0000

Complete: 42
Oldest: 2022-10-12 10:33:22 +0000
Newest: 2022-10-12 11:17:40 +0000

Pending: 5
Oldest: 2022-10-12 11:34:54 +0000
Newest: 2022-10-17 14:00:00 +0000

### Status report information ###

Generated at: 2022-10-12 11:35:01 +00:00
Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter miljkojovan

    (@miljkojovan)

    Also here is my website: obuca-dijana.rs

    Hi @miljkojovan,

    Thanks for reaching out and providing the system report.

    Please follow these steps to determine if there is a theme/plugin conflict:

    1. Switch your theme to Storefront.
    2. Disable all plugins except WooCommerce.
    3. Perform the action that causes the issue.

    If you are able to checkout after switching to Storefront theme and deactivating all other plugins except WooCommerce, the problem may be with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your plugins one by one, testing after each reactivation until you find the one causing the issue.

    If the issue persists despite following the above steps, kindly share the following information:

    • Fatal Error Log: A copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    I hope this helps!

    Thread Starter miljkojovan

    (@miljkojovan)

    @kaavyaiyer CRITICAL Uncaught Error: Call to undefined function PHPMailer\PHPMailer\mail() in /home/obucadijana/public_html/wp-includes/PHPMailer/PHPMailer.php:874

    Thread Starter miljkojovan

    (@miljkojovan)

    Okay I found the issue it was because my mailing service from my hosting wasn’t working so if anyone has a similar issue contact your hosting provider for a solution.

    Hello thanks for starting this support chat. I have a similar problem:
    I now also get the “Error processing checkout. Please try again” message after a purchase, even thought the purchase does to through. This is on any payment option I set (both Stripe or bank transfer payments).

    Purchases worked fine at the begining (no Error message) but after I added a few email address as confimation receiverse, and a download purchase database plugin, it stopped working.
    I removed both of these options to try and diagnose, but it still does present the issue.
    Do you have any suggestions on how to proceed to find out the issue?

    Saif

    (@babylon1999)

    Hello @malbasio,

    I understand you have the same problem but we need to handle each request individually in forums.

    Please open your own thread and make sure to include as much information as you can.

    Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
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