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Hey, so a customer placed an order and received this error alert
https://ibb.co/4NSrKBJI received the order in woocommerce app, but she wasnt successfully going to the payment page
We both dont have alot of information, just wonder if you guys have experience about this error, thank you
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This topic was modified 2 years, 7 months ago by
jptailfashion.
The page I need help with: [log in to see the link]
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This topic was modified 2 years, 7 months ago by
Viewing 3 replies - 1 through 3 (of 3 total)
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Hi there,
Thanks for reaching out.
I need to learn bit more about your website. It will be great if you could share your current System Status Report. You can get it by navigating to the
WooCommerce / Statussection of your site. Once there, click on theGet system reportbutton and then copy it by clicking on theCopy for supportbutton. Then paste it here in a comment.Best,
### WordPress Environment ### WordPress address (URL): https://jptail.com Site address (URL): https://jptail.com WC Version: 6.8.0 REST API Version: ? 6.8.0 WC Blocks Version: ? 8.0.0 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.0.1 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: – Language: en_GB External object cache: ? ### Server Environment ### Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 2 GB PHP Time Limit: 600 PHP Max Input Vars: 16384 cURL Version: 7.29.0 NSS/3.53.1 SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.16-MariaDB Max Upload Size: 2 GB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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fooiat_wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fooiat_wp_wpml_mails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fooiat_wp_wsal_metadata: Data: 1.52MB + Index: 1.91MB + Engine InnoDB fooiat_wp_wsal_occurrences: Data: 0.31MB + Index: 0.14MB + Engine InnoDB fooiat_wp_wt_iew_action_history: Data: 0.08MB + Index: 0.00MB + Engine InnoDB fooiat_wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fooiat_wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fooiat_wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_actionscheduler_actions: Data: 2.52MB + Index: 1.78MB + Engine InnoDB fxkbik_wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_actionscheduler_logs: Data: 2.52MB + Index: 2.03MB + Engine InnoDB fxkbik_wp_atum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_atum_product_data: Data: 0.09MB + Index: 0.06MB + Engine InnoDB fxkbik_wp_bv_fw_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_bv_ip_store: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_comments: Data: 2.52MB + Index: 1.08MB + Engine InnoDB fxkbik_wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_icwp_wpsf_at_logs: Data: 2.52MB + Index: 0.41MB + Engine InnoDB fxkbik_wp_icwp_wpsf_at_meta: Data: 2.52MB + Index: 1.52MB + Engine InnoDB fxkbik_wp_icwp_wpsf_botsignal: Data: 0.39MB + Index: 0.06MB + Engine InnoDB fxkbik_wp_icwp_wpsf_events: Data: 0.08MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_icwp_wpsf_ips: Data: 0.13MB + Index: 0.08MB + Engine InnoDB fxkbik_wp_icwp_wpsf_ip_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_icwp_wpsf_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_icwp_wpsf_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_icwp_wpsf_req_logs: Data: 1.52MB + Index: 0.16MB + Engine InnoDB fxkbik_wp_icwp_wpsf_resultitems: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_icwp_wpsf_resultitem_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_icwp_wpsf_scanitems: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_icwp_wpsf_scanresults: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_icwp_wpsf_scans: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_icwp_wpsf_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_icwp_wpsf_user_meta: Data: 0.08MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_itsec_dashboard_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_itsec_distributed_storage: Data: 5.52MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB fxkbik_wp_itsec_logs: Data: 3.52MB + Index: 0.47MB + Engine InnoDB fxkbik_wp_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB fxkbik_wp_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_options: Data: 6.52MB + Index: 0.25MB + Engine InnoDB fxkbik_wp_pmr_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_postmeta: Data: 81.61MB + Index: 17.06MB + Engine InnoDB fxkbik_wp_posts: Data: 15.52MB + Index: 5.94MB + Engine InnoDB fxkbik_wp_serial_numbers: Data: 0.02MB + Index: 0.08MB + Engine InnoDB fxkbik_wp_serial_numbers_activations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_snp_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB fxkbik_wp_social_users: Data: 0.06MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_term_relationships: Data: 0.19MB + Index: 0.19MB + Engine InnoDB fxkbik_wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_trp_original_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB fxkbik_wp_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB fxkbik_wp_usermeta: Data: 2.52MB + Index: 3.03MB + Engine InnoDB fxkbik_wp_users: Data: 0.11MB + Index: 0.05MB + Engine InnoDB fxkbik_wp_wccs_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_wc_customer_lookup: Data: 0.16MB + Index: 0.13MB + Engine InnoDB fxkbik_wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_wc_order_coupon_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB fxkbik_wp_wc_order_product_lookup: Data: 0.36MB + Index: 0.41MB + Engine InnoDB fxkbik_wp_wc_order_stats: Data: 0.16MB + Index: 0.20MB + Engine InnoDB fxkbik_wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_wc_product_attributes_lookup: Data: 0.13MB + Index: 0.13MB + Engine InnoDB fxkbik_wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_wc_product_meta_lookup: Data: 0.28MB + Index: 0.58MB + Engine InnoDB fxkbik_wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB fxkbik_wp_wdp_order_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB fxkbik_wp_wdp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_wdr_order_item_discounts: Data: 0.14MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_wdr_rules: Data: 0.06MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_wfconfig: Data: 0.48MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB fxkbik_wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB fxkbik_wp_woobe_history: Data: 0.02MB + Index: 0.05MB + Engine InnoDB fxkbik_wp_woobe_history_bulk: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB fxkbik_wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_woocommerce_order_itemmeta: Data: 7.52MB + Index: 4.03MB + Engine InnoDB fxkbik_wp_woocommerce_order_items: Data: 1.52MB + Index: 0.13MB + Engine InnoDB fxkbik_wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_woocommerce_sessions: Data: 2.52MB + Index: 0.08MB + Engine InnoDB fxkbik_wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB fxkbik_wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fxkbik_wp_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_wpml_mails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_wsal_metadata: Data: 1.52MB + Index: 1.91MB + Engine InnoDB fxkbik_wp_wsal_occurrences: Data: 0.31MB + Index: 0.14MB + Engine InnoDB fxkbik_wp_wt_iew_action_history: Data: 0.08MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fxkbik_wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fxkbik_wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB helfab_wp_actionscheduler_actions: Data: 1.52MB + Index: 1.44MB + Engine InnoDB mllvkc_wp_wc_product_attributes_lookup: Data: 0.13MB + Index: 0.11MB + Engine InnoDB mllvkc_wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB mllvkc_wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB mllvkc_wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB mllvkc_wp_woocommerce_sessions: Data: 1.52MB + Index: 0.06MB + Engine InnoDB mllvkc_wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB mllvkc_wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB oqejgw_wp_wc_product_attributes_lookup: Data: 0.13MB + Index: 0.11MB + Engine InnoDB oqejgw_wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB oqejgw_wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB oqejgw_wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB oqejgw_wp_woocommerce_sessions: Data: 1.52MB + Index: 0.08MB + Engine InnoDB oqejgw_wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB oqejgw_wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tbwhef_wp_actionscheduler_actions: Data: 2.52MB + Index: 1.78MB + Engine InnoDB tbwhef_wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tbwhef_wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tbwhef_wp_actionscheduler_logs: Data: 2.52MB + Index: 2.03MB + Engine InnoDB tbwhef_wp_atum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tbwhef_wp_atum_product_data: Data: 0.09MB + Index: 0.06MB + Engine InnoDB tbwhef_wp_bv_fw_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tbwhef_wp_bv_ip_store: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tbwhef_wp_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tbwhef_wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tbwhef_wp_comments: Data: 2.52MB + Index: 1.08MB + Engine InnoDB tbwhef_wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tbwhef_wp_icwp_wpsf_at_logs: Data: 2.52MB + Index: 0.41MB + Engine InnoDB tbwhef_wp_icwp_wpsf_at_meta: Data: 2.52MB + Index: 1.52MB + Engine InnoDB tbwhef_wp_icwp_wpsf_botsignal: Data: 0.39MB + Index: 0.06MB + Engine InnoDB tbwhef_wp_icwp_wpsf_events: Data: 0.08MB + Index: 0.00MB + Engine InnoDB tbwhef_wp_icwp_wpsf_ips: Data: 0.13MB + Index: 0.08MB + Engine InnoDB tbwhef_wp_icwp_wpsf_ip_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tbwhef_wp_icwp_wpsf_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tbwhef_wp_icwp_wpsf_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tbwhef_wp_icwp_wpsf_req_logs: Data: 1.52MB + Index: 0.16MB + Engine InnoDB tbwhef_wp_icwp_wpsf_resultitems: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tbwhef_wp_icwp_wpsf_resultitem_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tbwhef_wp_icwp_wpsf_scanitems: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tbwhef_wp_icwp_wpsf_scanresults: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tbwhef_wp_icwp_wpsf_scans: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tbwhef_wp_icwp_wpsf_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tbwhef_wp_icwp_wpsf_user_meta: Data: 0.08MB + Index: 0.02MB + Engine InnoDB tbwhef_wp_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tbwhef_wp_itsec_dashboard_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tbwhef_wp_itsec_distributed_storage: Data: 5.52MB + Index: 0.02MB + Engine InnoDB tbwhef_wp_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tbwhef_wp_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tbwhef_wp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB tbwhef_wp_itsec_logs: Data: 3.52MB + Index: 0.47MB + Engine InnoDB tbwhef_wp_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tbwhef_wp_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tbwhef_wp_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB tbwhef_wp_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tbwhef_wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tbwhef_wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tbwhef_wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tbwhef_wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tbwhef_wp_options: Data: 6.52MB + Index: 0.25MB + Engine InnoDB tbwhef_wp_pmr_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tbwhef_wp_postmeta: Data: 81.61MB + Index: 17.06MB + Engine InnoDB tbwhef_wp_posts: Data: 15.52MB + Index: 5.94MB + Engine InnoDB tbwhef_wp_serial_numbers: Data: 0.02MB + Index: 0.08MB + Engine InnoDB tbwhef_wp_serial_numbers_activations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tbwhef_wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tbwhef_wp_snp_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB tbwhef_wp_social_users: Data: 0.06MB + Index: 0.03MB + Engine InnoDB tbwhef_wp_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB tbwhef_wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tbwhef_wp_term_relationships: Data: 0.19MB + Index: 0.19MB + Engine InnoDB tbwhef_wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tbwhef_wp_trp_original_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB tbwhef_wp_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB tbwhef_wp_usermeta: Data: 2.52MB + Index: 3.03MB + Engine InnoDB tbwhef_wp_users: Data: 0.11MB + Index: 0.05MB + Engine InnoDB tbwhef_wp_wccs_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tbwhef_wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB tbwhef_wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tbwhef_wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tbwhef_wp_wc_customer_lookup: Data: 0.16MB + Index: 0.13MB + Engine InnoDB tbwhef_wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tbwhef_wp_wc_order_coupon_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB tbwhef_wp_wc_order_product_lookup: Data: 0.36MB + Index: 0.41MB + Engine InnoDB tbwhef_wp_wc_order_stats: Data: 0.16MB + Index: 0.20MB + Engine InnoDB tbwhef_wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tbwhef_wp_wc_product_attributes_lookup: Data: 0.13MB + Index: 0.13MB + Engine InnoDB tbwhef_wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tbwhef_wp_wc_product_meta_lookup: Data: 0.28MB + Index: 0.58MB + Engine InnoDB tbwhef_wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tbwhef_wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB 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tbwhef_wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tbwhef_wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB tbwhef_wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB tbwhef_wp_woobe_history: Data: 0.02MB + Index: 0.05MB + Engine InnoDB tbwhef_wp_woobe_history_bulk: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tbwhef_wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tbwhef_wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tbwhef_wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB tbwhef_wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB tbwhef_wp_woocommerce_order_itemmeta: Data: 7.52MB + Index: 4.03MB + Engine InnoDB tbwhef_wp_woocommerce_order_items: Data: 1.52MB + Index: 0.13MB + Engine InnoDB tbwhef_wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB tbwhef_wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 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connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (48) ### Ocean Extra: by OceanWP – 2.0.4 Livemesh Addons for Elementor: by Livemesh – 7.2.1 Advanced Database Cleaner PRO: by Younes JFR. – 3.1.7 Advanced Woo Labels: by ILLID – 1.50 Cloudflare: by Cloudflare Inc. – 4.11.0 Code Snippets: by Code Snippets Pro – 3.2.0 Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.13.1 Easy Auto SKU Generator for WooCommerce: by Dan Zakirov – 1.1.2 Easy WP SMTP: by wpecommerce alexanderfoxc – 1.4.7 Elementor: by Elementor.com – 3.7.1 ElementsKit Lite: by Wpmet – 2.6.3 Facebook for WooCommerce: by Facebook – 2.6.21 Site Kit by Google: by Google – 1.81.0 HT Mega - Absolute Addons for Elementor Page Builder: by HasThemes – 1.9.3 iThemes Security Pro: by iThemes – 7.1.3 Jetpack: by Automattic – 11.2 Kadence WooCommerce Email Designer: by Kadence WP – 1.5.2 Lymos Template Extend Jptail: by Lymos – 1.0.0 Nextend Social Login: by Nextendweb – 3.1.5 Nextend Social Login Pro Addon: by Nextendweb – 3.1.5 No Right Click Images Plugin: by Keith P. Graham – 3.6 Order Export & Order Import for WooCommerce: by WebToffee – 2.2.6 WooCommerce Paymentasia Alipay Gateway: by PaymentAsia – 1.0.0 WooCommerce Paymentasia Credit Card Gateway: by PaymentAsia – 1.0.0 WooCommerce Paymentasia CUP Gateway: by PaymentAsia – 1.0.0 WooCommerce Paymentasia WechatPay Gateway: by PaymentAsia – 1.0.0 Stripe Payment Plugin for WooCommerce: by WebToffee – 3.7.3 Product Notes for WooCommerce: by Algoritmika Ltd – 2.8.0 SKU Shortlink For WooCommerce: by Varun Sridharan – 0.4 Sticky Header 2020: by Iulia Cazan – 2.0.0 Sticky Menu (or Anything!) on Scroll: by WebFactory Ltd – 2.31 WooCommerce Cancel Abandoned Order: by studio RVOLA – 2.0.0 Woo Custom Gateway: by Richard Muvirimi – 1.4.3 Woo Discount Rules PRO 2.0: by Flycart – 2.4.0 Woo Discount Rules: by Flycart – 2.4.4 NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.15.1 Variation Swatches for WooCommerce - Pro: by Emran Ahmed – 2.0.3 Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.8 Checkout Field Editor for WooCommerce (Pro): by ThemeHigh – 3.1.6 WooCommerce Order Status Manager: by SkyVerge – 1.13.3 (update to version 1.13.4 is available) WOOF - WooCommerce Products Filter: by realmag777 – 2.2.8 Woocommerce Side Cart Premium: by XootiX – 3.1 WooCommerce: by Automattic – 6.8.1 WP Reset PRO: by WebFactory Ltd – 6.05 Shield Security: by Shield Security – 15.1.6 Smart Coupons For WooCommerce Coupons: by WebToffee – 1.4.0 Lymos Order Note Jptail: by Lymos – 1.0.0 Woocommerce Product Image Jptail: by / – 1.0.0 ### Inactive Plugins (1) ### All-in-One WP Migration: by ServMask – 7.62 ### Dropin Plugins (2) ### fatal-error-handler.php: fatal-error-handler.php object-cache.php: Redis Object Cache Drop-In ### Must Use Plugins (1) ### Nexcess Managed Apps: by Nexcess – 1.30.0 ### Settings ### API Enabled: – Force SSL: – Currency: HKD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #7 - /shop/ Basket: #8 - /cart/ Checkout: #9 - /checkout/ My account: #10 - /my-account/ Terms and conditions: #1779 - /terms/ ### Theme ### Name: OceanWP Version: 3.3.2 (update to version 3.3.4 is available) Author URL: https://oceanwp.org/about-oceanwp/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: oceanwp/woocommerce/cart/mini-cart.php /chroot/home/a0256a62/5eae39e449.nxcli.net/html/wp-content/plugins/lymos-template-extend-jptail/view/checkout/form-billing.php /chroot/home/a0256a62/5eae39e449.nxcli.net/html/wp-content/plugins/lymos-template-extend-jptail/view/checkout/form-checkout.php /chroot/home/a0256a62/5eae39e449.nxcli.net/html/wp-content/plugins/lymos-template-extend-jptail/view/checkout/payment.php oceanwp/woocommerce/content-single-product.php oceanwp/woocommerce/loop/loop-start.php oceanwp/woocommerce/single-product/title.php ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-08-21 14:00:39 +08:00 Options: ? Notes: 56 Onboarding: completed ### Action Scheduler ### Canceled: 7 Oldest: 2022-07-29 20:40:35 +0800 Newest: 2022-07-31 22:18:50 +0800 Complete: 5,877 Oldest: 2022-07-21 19:32:27 +0800 Newest: 2022-08-21 19:14:45 +0800 Failed: 9 Oldest: 2022-05-17 22:46:08 +0800 Newest: 2022-07-01 20:26:27 +0800 Pending: 6 Oldest: 2022-08-21 19:45:42 +0800 Newest: 2022-08-21 20:14:45 +0800 ### Status report information ### Generated at: 2022-08-21 19:30:11 +08:00thank you!!
Thanks for sending the System Status Report.
I checked your site, made a sample order, and was able to proceed to the Thank You page. I did not encounter the error based on the screenshot you provided.
I received the order in woocommerce app, but she wasnt successfully going to the payment page
Can you please share with us a screenshot of the Order Page for us to replicate this on our end as well? You can redact any confidential information before sharing it with us.
Thanks!
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