Error processing checkout. Please try again.

  • Resolved Yariel Gordillo

    (@yariko0529)


    3 years, 1 month ago

    Hi there,

    We are having some issues with the order processed with cards, the standard Paypal method is working fine. When the customers enter the credit card info and click “Place an order” button this error appear “Error processing checkout. Please try again”, the order is created with a Failed status. If the customer refresh the checkout page and try to place the order again, the order is created correctly and the status of teh order change correctly.

    I am wondering what this is happening, I have deactivated all the plugins, I have switched to the WordPress default theme.

    The logs register this after an order try is created

    2021-10-21T21:07:14+00:00 DEBUG POST https://api.paypal.com/v1/identity/generate-token
Response Debug ID: 31d465a924fa4
Response: Array
(
    [code] => 200
    [message] => OK
)

    Hopefully you can help me to figure out this.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello

    thank you for reaching out to us on this issue. Can you confirm if this is related to selling subscriptions or is it also occurring with other types of orders? If that is the case, then we probably have it already on our radar and are working on a fix for it.

    When you confirm I can link this thread to the bug ticket and get you an update once we have a workaround or release available for you.

    Kind regards,
    Joost

    Thread Starter Yariel Gordillo

    (@yariko0529)

    Hi @joostvandevijve,

    In my case are normal orders, no subscriptions.

    Thanks

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @yariko0529

    we are aware of an issue that when a customer creates a new account creation during checkout, especially when guest checkout is disabled, the payment status never updates.

    It does sound like your issue is related. We believe that you can get a workaround in place by allowing only guest checkout without account creation. Can you check if this is an option/solution for you?

    This issue should be resolved in our next release. I have linked this thread to the dev ticket and you should be made aware when this is available.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @yariko0529

    this issue should have been resolved with our last release.
    I’m going to mark it as resolved. In case you’re still having problems, feel free to let us know!

    Kind regards,
    Joost

Viewing 4 replies - 1 through 4 (of 4 total)
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