Error processing checkout. Please try again.

  • Resolved graf1n

    (@graf1n)


    4 years, 6 months ago

    Hello dear developers!
    I have such a problem when I try to pay, writes “Error processing checkout. Please try again.”
    The logs contain the following:

    
2020-09-04 08:18:22 pm: process_payment (): Order 65822 placed. Updating payment information.
2020-09-04 08:18:22 pm: process_payment (): No balance payload provided.
    • This topic was modified 4 years, 6 months ago by graf1n.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Triple-A.io

    (@tripleatechnology)

    Hi @graf1n !

    To provide you with a useful answer, I would need to find order and payment related information in our logs.

    Could you contact us by email at [email protected] and mention you are graf1n ?

    I would need to know:
    – how much were you trying to pay,
    – to which bitcoin address,
    – did you make the payment in time for the payment form to detect it?
    – what was the status for the order in your back office at the time of writing?
    – ..and what is the order status now? Has it been updated since?

    Regards,
    TripleA Team

    Plugin Author Triple-A.io

    (@tripleatechnology)

    Hi Graf1n,
    I believe we solved this via email a while ago so we will mark it as resolved.

    Regards,
    TripleA Team

Viewing 2 replies - 1 through 2 (of 2 total)
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