Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @dgyana,

    Thanks for reaching out.

    Just curious, is the logging enabled at your Stripe installation? You can check that at WooCommerce > Settings > Payments > Stripe > Settings under Advanced settings: Log error messages.

    If not, can you enable it and try to make a new test order and see if you can see the same “Error processing checkout. Please try again.”?

    On the other hand, if logging was enabled, please share the latest logs from WooCommerce > Status > Logs?

    Looking forward to your reply.

    Thread Starter dgyana

    (@dgyana)

    Hi!
    I enabled log error messages and the same happened. This is the latest log:

    2024-03-18T15:29:08+00:00 Hibakeresés ====Stripe Version: 8.0.1==== ====Start Log==== customers request: Array ( [email] => [email protected] [description] => Név: Dani Teszt, Felhasználónév: dgyana [name] => Dani Teszt [metadata] => Array ( ) [preferred_locales] => Array ( [0] => en-US ) [address] => Array ( [line1] => Teszt utca 1. [line2] => [postal_code] => 1111 [city] => Budapest [state] => BU [country] => HU ) ) ====End Log==== 2024-03-18T15:29:08+00:00 Hibakeresés ====Stripe Version: 8.0.1==== ====Start Log==== payment_methods/pm_1Ovi1kAY8EQvAELx1uxX1680/attach request: Array ( [customer] => cus_PlEafKJDbiFKxE ) ====End Log==== 2024-03-18T15:29:10+00:00 Hibakeresés ====Stripe Version: 8.0.1==== ====Start Log==== Incoming webhook failed validation: { “id”: “evt_1Ovi7cAY8EQvAELxHbHOcM07”, “object”: “event”, “api_version”: “2022-11-15”, “created”: 1710775748, “data”: { “object”: { “id”: “cus_PlEafKJDbiFKxE”, “object”: “customer”, “address”: { “city”: “Budapest”, “country”: “HU”, “line1”: “Teszt utca 1.”, “line2”: “”, “postal_code”: “1111”, “state”: “BU” }, “balance”: 0, “created”: 1710775748, “currency”: null, “default_source”: null, “delinquent”: false, “description”: “Név: Dani Teszt, Felhasználónév: dgyana”, “discount”: null, “email”: “[email protected]”, “invoice_prefix”: “007B981D”, “invoice_settings”: { “custom_fields”: null, “default_payment_method”: null, “footer”: null, “rendering_options”: null }, “livemode”: true, “metadata”: { }, “name”: “Dani Teszt”, “phone”: null, “preferred_locales”: [ “en-US” ], “shipping”: null, “tax_exempt”: “none”, “test_clock”: null } }, “livemode”: true, “pending_webhooks”: 1, “request”: { “id”: “req_anwGLnhqKoZ9m6”, “idempotency_key”: “755cd6fa-bf1c-4d62-8f77-5ba2b2b1bd5a” }, “type”: “customer.created” } ====End Log==== 2024-03-18T15:29:11+00:00 Hibakeresés ====Stripe Version: 8.0.1==== ====Start Log==== customers/cus_PlEafKJDbiFKxE request: Array ( [email] => [email protected] [description] => Név: Dani Teszt, Felhasználónév: dgyana [name] => Dani Teszt [metadata] => Array ( ) [preferred_locales] => Array ( [0] => en-US ) [address] => Array ( [line1] => Teszt utca 1. [line2] => [postal_code] => 1111 [city] => Budapest [state] => BU [country] => HU ) ) ====End Log==== 2024-03-18T15:29:11+00:00 Hibakeresés ====Stripe Version: 8.0.1==== ====Start Log==== Info: Begin processing payment for order 12886 for the amount of 500 ====End Log==== 2024-03-18T15:29:11+00:00 Hibakeresés ====Stripe Version: 8.0.1==== ====Start Log==== payment_intents request: Array ( [amount] => 50000 [currency] => huf [description] => Diószegi ádám – jogaoktato.hu – Rendelés 12886 [metadata] => Array ( [customer_name] => Dani Teszt [customer_email] => [email protected] [order_id] => 12886 [site_url] => https://jogaoktato.hu [payment_type] => recurring [save_payment_method] => true ) [capture_method] => automatic [payment_method_types] => Array ( [0] => card ) [payment_method] => pm_1Ovi1kAY8EQvAELx1uxX1680 [setup_future_usage] => off_session [customer] => cus_PlEafKJDbiFKxE [payment_method_options] => Array ( [card] => Array ( [mandate_options] => Array ( [amount_type] => fixed [interval] => month [interval_count] => 1 [amount] => 50000 [reference] => 12886 [start_date] => 1710775747 [supported_types] => Array ( [0] => india ) ) ) ) ) ====End Log==== 2024-03-18T15:29:11+00:00 Hibakeresés ====Stripe Version: 8.0.1==== ====Start Log==== Incoming webhook failed validation: { “id”: “evt_1Ovi7eAY8EQvAELxmwmqVGdj”, “object”: “event”, “api_version”: “2022-11-15”, “created”: 1710775750, “data”: { “object”: { “id”: “pm_1Ovi1kAY8EQvAELx1uxX1680”, “object”: “payment_method”, “billing_details”: { “address”: { “city”: “Budapest”, “country”: “HU”, “line1”: “Teszt utca 1.”, “line2”: null, “postal_code”: “1111”, “state”: “BU” }, “email”: “[email protected]”, “name”: “Dani Teszt”, “phone”: null }, “card”: { “brand”: “visa”, “checks”: { “address_line1_check”: “fail”, “address_postal_code_check”: “fail”, “cvc_check”: “pass” }, “country”: “HU”, “display_brand”: “visa”, “exp_month”: 3, “exp_year”: 2029, “fingerprint”: “feKyQ88c4cHQz3bG”, “funding”: “debit”, “generated_from”: null, “last4”: “3285”, “networks”: { “available”: [ “visa” ], “preferred”: null }, “three_d_secure_usage”: { “supported”: true }, “wallet”: null }, “created”: 1710775384, “customer”: “cus_PlEafKJDbiFKxE”, “livemode”: true, “metadata”: { }, “radar_options”: { }, “type”: “card” } }, “livemode”: true, “pending_webhooks”: 1, “request”: { “id”: “req_w0ZBRmKxgHftTk”, “idempotency_key”: “76878d13-85b9-4a7b-9574-2cdd7b7d27b4” }, “type”: “payment_method.attached” } ====End Log==== 2024-03-18T15:29:12+00:00 Hibakeresés ====Stripe Version: 8.0.1==== ====Start Log==== Stripe PaymentIntent pi_3Ovi7gAY8EQvAELx1aKxMG1O initiated for order 12886 ====End Log==== 2024-03-18T15:29:12+00:00 Hibakeresés ====Stripe Version: 8.0.1==== ====Start Log==== payment_intents/pi_3Ovi7gAY8EQvAELx1aKxMG1O/confirm request: Array ( [payment_method] => pm_1Ovi1kAY8EQvAELx1uxX1680 ) ====End Log==== 2024-03-18T15:29:13+00:00 Hibakeresés ====Stripe Version: 8.0.1==== ====Start Log==== Incoming webhook failed validation: { “id”: “evt_3Ovi7gAY8EQvAELx1CjHoFle”, “object”: “event”, “api_version”: “2022-11-15”, “created”: 1710775752, “data”: { “object”: { “id”: “pi_3Ovi7gAY8EQvAELx1aKxMG1O”, “object”: “payment_intent”, “amount”: 50000, “amount_capturable”: 0, “amount_details”: { “tip”: { } }, “amount_received”: 0, “application”: null, “application_fee_amount”: null, “automatic_payment_methods”: null, “canceled_at”: null, “cancellation_reason”: null, “capture_method”: “automatic”, “client_secret”: “pi_3Ovi7gAY8EQvAELx1aKxMG1O_secret_PMSNOYN3dKFOAWYfukfRlZgYG”, “confirmation_method”: “automatic”, “created”: 1710775752, “currency”: “huf”, “customer”: “cus_PlEafKJDbiFKxE”, “description”: “Diószegi ádám – jogaoktato.hu – Rendelés 12886”, “invoice”: null, “last_payment_error”: null, “latest_charge”: null, “livemode”: true, “metadata”: { “customer_email”: “[email protected]”, “order_id”: “12886”, “site_url”: “https://jogaoktato.hu”, “payment_type”: “recurring”, “save_payment_method”: “true”, “customer_name”: “Dani Teszt” }, “next_action”: null, “on_behalf_of”: null, “payment_method”: null, “payment_method_configuration_details”: null, “payment_method_options”: { “card”: { “installments”: null, “mandate_options”: { “amount”: 50000, “amount_type”: “fixed”, “description”: null, “end_date”: null, “interval”: “month”, “interval_count”: 1, “reference”: “12886”, “start_date”: 1710775747, “supported_types”: [ “india” ] }, “network”: null, “request_three_d_secure”: “automatic” } }, “payment_method_types”: [ “card” ], “processing”: null, “receipt_email”: null, “review”: null, “setup_future_usage”: “off_session”, “shipping”: null, “source”: null, “statement_descriptor”: null, “statement_descriptor_suffix”: null, “status”: “requires_payment_method”, “transfer_data”: null, “transfer_group”: null } }, “livemode”: true, “pending_webhooks”: 1, “request”: { “id”: “req_YedzvMwfXuSa7O”, “idempotency_key”: “e4f3f431-2d01-465c-9731-08f417ae9383” }, “type”: “payment_intent.created” } ====End Log==== 2024-03-18T15:29:14+00:00 Hibakeresés ====Stripe Version: 8.0.1==== ====Start Log==== Stripe PaymentIntent pi_3Ovi7gAY8EQvAELx1aKxMG1O requires authentication for order 12886 ====End Log==== 2024-03-18T15:29:15+00:00 Hibakeresés ====Stripe Version: 8.0.1==== ====Start Log==== Incoming webhook failed validation: { “id”: “evt_3Ovi7gAY8EQvAELx1elusFix”, “object”: “event”, “api_version”: “2022-11-15”, “created”: 1710775753, “data”: { “object”: { “id”: “pi_3Ovi7gAY8EQvAELx1aKxMG1O”, “object”: “payment_intent”, “amount”: 50000, “amount_capturable”: 0, “amount_details”: { “tip”: { } }, “amount_received”: 0, “application”: null, “application_fee_amount”: null, “automatic_payment_methods”: null, “canceled_at”: null, “cancellation_reason”: null, “capture_method”: “automatic”, “client_secret”: “pi_3Ovi7gAY8EQvAELx1aKxMG1O_secret_PMSNOYN3dKFOAWYfukfRlZgYG”, “confirmation_method”: “automatic”, “created”: 1710775752, “currency”: “huf”, “customer”: “cus_PlEafKJDbiFKxE”, “description”: “Diószegi ádám – jogaoktato.hu – Rendelés 12886”, “invoice”: null, “last_payment_error”: null, “latest_charge”: null, “livemode”: true, “metadata”: { “customer_email”: “[email protected]”, “order_id”: “12886”, “site_url”: “https://jogaoktato.hu”, “payment_type”: “recurring”, “save_payment_method”: “true”, “customer_name”: “Dani Teszt” }, “next_action”: { “type”: “use_stripe_sdk”, “use_stripe_sdk”: { “type”: “stripe_3ds2_fingerprint”, “merchant”: “acct_1NL25YAY8EQvAELx”, “three_d_secure_2_source”: “payatt_3Ovi7gAY8EQvAELx1DyHuh9z”, “directory_server_name”: “visa”, “server_transaction_id”: “1d5dd513-a2e9-4307-bd40-064482f1f393”, “three_ds_method_url”: “”, “three_ds_optimizations”: “kf”, “directory_server_encryption”: { “directory_server_id”: “A000000003”, “algorithm”: “RSA”, “certificate”: “—–BEGIN CERTIFICATE—–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\nOWumZmyGDw==\n—–END CERTIFICATE—–\n”, “root_certificate_authorities”: [ “—–BEGIN CERTIFICATE—–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\n+RKdOQIChWthTJKh7w==\n—–END CERTIFICATE—–\n” ] }, “one_click_authn”: null } }, “on_behalf_of”: null, “payment_method”: “pm_1Ovi1kAY8EQvAELx1uxX1680”, “payment_method_configuration_details”: null, “payment_method_options”: { “card”: { “installments”: null, “mandate_options”: { “amount”: 50000, “amount_type”: “fixed”, “description”: null, “end_date”: null, “interval”: “month”, “interval_count”: 1, “reference”: “12886”, “start_date”: 1710775747, “supported_types”: [ “india” ] }, “network”: null, “request_three_d_secure”: “automatic” } }, “payment_method_types”: [ “card” ], “processing”: null, “receipt_email”: null, “review”: null, “setup_future_usage”: “off_session”, “shipping”: null, “source”: null, “statement_descriptor”: null, “statement_descriptor_suffix”: null, “status”: “requires_action”, “transfer_data”: null, “transfer_group”: null } }, “livemode”: true, “pending_webhooks”: 1, “request”: { “id”: “req_kz830u8Xb8T0zE”, “idempotency_key”: “455e4dfd-0dcd-4344-931c-6100be965ddf” }, “type”: “payment_intent.requires_action” } ====End Log====

    Hi @dgyana,

    Thanks for getting back to us. From the logs you’ve provided, it seems like the customer creation and payment method attachment are working correctly, but there’s an issue with the incoming webhook validation. This could be due to a number of reasons, such as a misconfiguration in the webhook settings or a network issue between your server and Stripe’s servers.

    Here are a few steps you can take to troubleshoot this issue:

    1. Check your webhook settings in Stripe: Make sure that the webhook URL in your Stripe dashboard is correct and is pointing to your site. You can find more information on how to do this in the WooCommerce Stripe plugin documentation here.
    2. Check your server logs: There might be more information about the error in your server logs. If you’re not sure how to access these, your hosting provider should be able to help.
    3. Test your server’s connection to Stripe: You can do this by using a tool like Postman to send a request to https://api.stripe.com/v1 from your server. If the connection is working, you should get a response from Stripe.
    4. Update the Stripe plugin: If you’re not using the latest version of the Stripe plugin, I recommend updating to the latest version.

    I hope this helps! Please let me know how you get on with these steps, or if you have any other questions.

    Thread Starter dgyana

    (@dgyana)

    Hi there!
    Thanks for your help.
    I just try to sum up the problem step by step that maybe can declare a solution.

    Renewing subscriptions run without transaction errors, new orders do not.

    I experience the following:
    1. I’m starting a test purchase. I put the product in the Cart, continue to the Checkout page, fill in the data for invoicing, enter my e-mail address and Username and password as well as bank card data.
    The transaction does not go through, it just spins and spins, and at the end the error message comes up: Error processing the payment. “Please try again.” (e.g. #12913 Test Dani)”
    2. If I press the Subscription/Checkout button again, it asks me to log in because it have already created the Account, the user already exists.
    3. I log in, fill in the data again and click on Subscription/Checkout button – and the authentication comes to the app, I can pay, the transaction runs smoothly.

    So the problem occurs when I try to buy without registering or logging in, but then 10 times out of 10. It’s a complete mystery, unfortunately, but I think there will definitely be some kind of compatibility problem due to updating the plugins theme. About 2-3 weeks ago, I created a test user, then the purchase went without any problems even as a guest.

    Thanks a lot!
    Daniel

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @dgyana,

    Thanks again for sharing more details on this.

    In order to understand the issue even further, are you able to share your system status report which you can find via WooCommerce > Status > Get system report > Copy for support then paste it via https://gist.github.com/ and send the link here.

    Thread Starter dgyana

    (@dgyana)

    ?? hey @dgyana

    The GitHub link returns an error, I’m afraid. Kindly paste the site’s System Status Report (SSR) in the service linked below, and afterward share over here the link generated there:

    https://paste.mozilla.org/

    Note: set the expiration to a week, no less.

    We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

    Thread Starter dgyana

    (@dgyana)

    That worked @dgyana, cheers!

    To continue troubleshooting this, please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

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