• Resolved fsitbd

    (@fsitbd)


    When I clink on place order button on checkout page, it’s loading loading and loading then shows an error named “Error processing checkout. Please try again.”

    Error screen shot: https://ibb.co/CtXDD4G

    Please help me to fix the issue

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @fsitbd,

    It seems like a conflict with your theme or another plugin. Would you mind conducting a conflict test? This could help pinpoint exactly what’s causing the issue. I’d especially recommend disabling any plugins or removing code associated with the checkout field editor. More info: https://woo.com/document/how-to-test-for-conflicts/

    If this makes no difference, please can you share a copy of the following:

    • System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here.

    Let us know how that goes. Looking forward to helping you.

    Thread Starter fsitbd

    (@fsitbd)

    Thank you @shameemreza, for quick response.

    System report status: https://paste.mozilla.org/hdMHhUNT
    Fatal Error Log: https://paste.mozilla.org/dmLjy7xr

    Looking for help, thank you.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @fsitbd,

    Thanks for sharing additional information.

    The error log you’ve shared indicates memory limit allocated for your website has been exhausted. To resolve this issue, you can increase your memory limit by following this guide: https://woo.com/document/increasing-the-wordpress-memory-limit/

    Furthermore, I’ve reviewed the system status reports and noticed that you’re using an outdated version of WC. Would you mind updating it to the latest version? This might solve the issue you’re facing.

    Additionally, have you carried out a conflict test yet? If so, could you share the results with us?

    Looking forward to resolving this issue for you.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @fsitbd,

    I’m marking this topic as “resolved” due to recent inactivity. If more assistance is needed, feel free to post back here or open a new topic.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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