Error processing checkout. Please try again.

  • Resolved lockedm

    (@lockedm)


    1 year, 1 month ago

    HI, getting “Error processing checkout. Please try again.” when trying to pay for non-subscription products. Disabling Subscriptions for WooCommerce allows the payment to go through. Using the WooCommerce Stripe Gateway plugin. Nothing being logged that I can see.

    I’ve tried with the StoreFront theme, but no difference and also tried while logged in and logged out, again, no difference.

    `
### WordPress Environment ###

WordPress address (URL): https://babsysbakes.com
Site address (URL): https://babsysbakes.com
WC Version: 8.6.1
REST API Version: ? 8.6.1
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.1.27
PHP Post Max Size: 512 MB
PHP Time Limit: 60
PHP Max Input Vars: 10000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.6.17-MariaDB
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.6.1
WC Database Prefix: wpg1_
Total Database Size: 72.57MB
Database Data Size: 62.84MB
Database Index Size: 9.73MB
wpg1_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wpg1_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg1_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpg1_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpg1_woocommerce_order_itemmeta: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
wpg1_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpg1_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg1_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg1_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg1_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_actionscheduler_actions: Data: 2.52MB + Index: 1.36MB + Engine InnoDB
wpg1_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_actionscheduler_logs: Data: 1.52MB + Index: 1.83MB + Engine InnoDB
wpg1_alp_pickup_location: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_asenha_failed_logins: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_awb_critical_css: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_cmplz_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg1_comments: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
wpg1_fsmpt_email_logs: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
wpg1_fusion_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg1_fusion_form_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_fusion_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_fusion_form_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
wpg1_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg1_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpg1_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpg1_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg1_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpg1_options: Data: 10.47MB + Index: 0.17MB + Engine InnoDB
wpg1_postmeta: Data: 3.52MB + Index: 3.03MB + Engine InnoDB
wpg1_posts: Data: 18.11MB + Index: 0.30MB + Engine InnoDB
wpg1_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wpg1_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_revslider_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_sbi_feed_caches: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
wpg1_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg1_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg1_sbi_instagram_posts: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wpg1_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg1_sgpb_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_sgpb_subscription_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpg1_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg1_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg1_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wpg1_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpg1_wc_admin_notes: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wpg1_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wpg1_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg1_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg1_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpg1_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg1_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpg1_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg1_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg1_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpg1_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpg1_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg1_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wpg1_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpg1_wfconfig: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
wpg1_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_wffilemods: Data: 13.55MB + Index: 0.00MB + Engine InnoDB
wpg1_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpg1_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpg1_wfknownfilelist: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
wpg1_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg1_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
wpg1_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpg1_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpg1_wfstatus: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wpg1_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_wpsr_caches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_wpsr_optimize_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_wpsr_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpg1_yoast_indexable: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wpg1_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpg1_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpg1_yoast_seo_links: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wpg1_zettle_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpg1_zettle_woocommerce_id_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 2
acf-field-group: 1
attachment: 247
avada_faq: 14
custom_css: 1
fusion_element: 24
fusion_form: 1
fusion_tb_layout: 3
fusion_tb_section: 18
fusion_template: 4
nav_menu_item: 27
page: 18
popupbuilder: 2
post: 2
product: 56
product_variation: 180
revision: 592
shop_coupon: 4
shop_order: 94
shop_order_refund: 7
store: 2
wcps: 2
wcps_layout: 2
woo_product_tab: 5
woocarousel: 1
wp_global_styles: 1
wp_social_reviews: 3
wpcf7_contact_form: 5
wpcode: 5
wps_cpt_membership: 1
wps_subscriptions: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (32) ###

FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.71
Admin and Site Enhancements (ASE): by wpase.com – 6.8.3
Advanced Custom Fields: by WP Engine – 6.2.6.1
WOW Style Contact Form 7: by Tobias Conrad – 1.4.9
Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.5.6
Contact Form 7 Extension For Mailchimp: by Renzo Johnson – 0.5.72
Contact Form 7: by Takayuki Miyoshi – 5.8.7
Facebook for WooCommerce: by Facebook – 3.1.10
Avada Builder: by ThemeFusion – 3.11.5
Avada Core: by ThemeFusion – 5.11.5
Google Listings and Ads: by WooCommerce – 2.5.18
WPCode Lite: by WPCode – 2.1.8
Smash Balloon Instagram Feed: by Smash Balloon – 6.2.8
LiteSpeed Cache: by LiteSpeed Technologies – 6.1
MainWP Child: by MainWP – 4.6
Popup Builder: by Looking Forward Software Incorporated. – 4.2.7
Slider Revolution: by ThemePunch – 6.5.15
Subscriptions For WooCommerce: by WP Swings – 1.6.1
Trustpilot-reviews: by Trustpilot – 2.5.925
WooCommerce Stripe Gateway: by WooCommerce – 7.9.3
WooCommerce PayPal Payments: by WooCommerce – 2.5.3
WooCommerce Product Tabs (Free): by Barn2 Plugins – 2.1.3
WooCommerce: by Automattic – 8.6.1
Wordfence Security: by Wordfence – 7.11.3
Yoast SEO: by Team Yoast – 22.1
Wp Felody: by WordPress – 1.0.0
WP File Manager: by mndpsingh287 – 7.2.2
WP Quick Post Duplicator: by Arul Prasad J – 2.1
WP Social Ninja Pro: by WP Social Ninja Team - WPManageNinja LLC – 3.12.1
WP Social Ninja: by WP Social Ninja Team - WPManageNinja LLC – 3.12.1
WPvivid Plugins Pro: by wpvivid.com – 2.2.23
WPvivid Backup Plugin: by WPvivid Team – 0.9.95

### Inactive Plugins (4) ###

Avada Custom Branding: by ThemeFusion – 1.2
Better Search Replace: by WP Engine – 1.4.5
CM Pop-Up banners for WordPress: by CreativeMindsSolutions – 1.6.2
WooPayments: by Automattic – 7.2.0

### Dropin Plugins (1) ###

object-cache.php: object-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop base: #807 - /store/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Avada
Version: 7.11.5
Author URL: https://themeforest.net/user/ThemeFusion
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php


### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: GB
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-02-21 14:15:44 +00:00
Options: ?
Notes: 180
Onboarding: skipped

### Action Scheduler ###

Complete: 2,807
Oldest: 2024-01-21 09:57:52 +0000
Newest: 2024-02-21 09:12:38 +0000

Failed: 2,266
Oldest: 2022-10-17 10:28:44 +0000
Newest: 2024-02-21 01:35:45 +0000

Pending: 5
Oldest: 2024-02-21 09:27:57 +0000
Newest: 2024-02-22 00:27:53 +0000


### Status report information ###

Generated at: 2024-02-21 09:16:21 +00:00
`

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author WP Swings

    (@wpswings)

    Hello,

    We have checked this error and it seems that you are having some specific issue, so we will fix this, please connect to our support team as we need to debug this

    Thank you

    Thread Starter lockedm

    (@lockedm)

    Thanks, have sent a request via your contact form, including temp login details.

    Plugin Author WP Swings

    (@wpswings)

    Hello,

    Yes, we will look into this soon

    Thank you

    I have the same issue. This plugin is definitely causing a problem and preventing Stripe payment gateway from capturing the payment, even for non-subscription products.

    Plugin Author WP Swings

    (@wpswings)

    Hello,

    Recently we have checked this for some users, so we have added some code in their specific website which came to our support, we are testing this, if all goes well then we will release update soon

    If you are in hurry, please connect to support we will do this for you also

    Thank you

    Thread Starter lockedm

    (@lockedm)

    @wpswings is this fixed in 1.6.2? I do not see it mentioned in the release notes.

    Plugin Author WP Swings

    (@wpswings)

    Hello,

    Please update the plugin with recent version, if still any issues let us know, we will make sure to fix this

    Thank you

    quilahud

    (@quilahud)

    “Something went wrong. Please contact us to get assistance.”

    Error when checking out. Need help.

    I have enabled the (WPS Paypal Payment?) and (PayPal Standard) standard works but WPS option gets me the error.

    Plugin Author WP Swings

    (@wpswings)

    Hello,

    It’s ok whatever gateway works for you, keep that and deactivate other one

    Thank you

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Error processing checkout. Please try again.’ is closed to new replies.