Error processing checkout

  • Resolved tobiasrosenqvist

    (@tobiasrosenqvist)


    4 years, 3 months ago

    Hi Guys,

    When my customers try to pay for their goods, WooCommerce gives the following message:

    I can not figure out how to fix the problem.
    Can you help?

    The report: 

    
### WordPress Environment ###

WordPress address (URL): https://annoyingcouple.dk
Site address (URL): https://annoyingcouple.dk
WC Version: 4.3.1
REST API Version: ? 1.0.10
WC Blocks Version: ? 2.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.3.2
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.32
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.29.0
NSS/3.44

SUHOSIN Installed: –
MySQL Version: 5.7.30-33-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.1
WC Database Prefix: clk_40eee99433_wp_
Total Database Size: 11.32MB
Database Data Size: 9.40MB
Database Index Size: 1.92MB
clk_40eee99433_wp_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
clk_40eee99433_wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
clk_40eee99433_wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
clk_40eee99433_wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
clk_40eee99433_wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
clk_40eee99433_wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
clk_40eee99433_wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
clk_40eee99433_wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
clk_40eee99433_wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
clk_40eee99433_wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
clk_40eee99433_wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
clk_40eee99433_wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
clk_40eee99433_wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
clk_40eee99433_wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
clk_40eee99433_wp_actionscheduler_actions: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
clk_40eee99433_wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
clk_40eee99433_wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
clk_40eee99433_wp_actionscheduler_logs: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
clk_40eee99433_wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
clk_40eee99433_wp_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
clk_40eee99433_wp_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
clk_40eee99433_wp_fbv_attachment_folder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
clk_40eee99433_wp_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
clk_40eee99433_wp_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
clk_40eee99433_wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
clk_40eee99433_wp_options: Data: 2.09MB + Index: 0.09MB + Engine InnoDB
clk_40eee99433_wp_postmeta: Data: 3.52MB + Index: 0.30MB + Engine InnoDB
clk_40eee99433_wp_posts: Data: 2.52MB + Index: 0.13MB + Engine InnoDB
clk_40eee99433_wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
clk_40eee99433_wp_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
clk_40eee99433_wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
clk_40eee99433_wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
clk_40eee99433_wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
clk_40eee99433_wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
clk_40eee99433_wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
clk_40eee99433_wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
clk_40eee99433_wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
clk_40eee99433_wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
clk_40eee99433_wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
clk_40eee99433_wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
clk_40eee99433_wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
clk_40eee99433_wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
clk_40eee99433_wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
clk_40eee99433_wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
clk_40eee99433_wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
clk_40eee99433_wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
clk_40eee99433_wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
clk_40eee99433_wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
clk_40eee99433_wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
clk_40eee99433_wp_wdi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
clk_40eee99433_wp_wdi_themes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 251
avia_framework_post: 30
customize_changeset: 3
nav_menu_item: 7
page: 33
post: 1
product: 37
product_variation: 52
revision: 235
shop_order: 19
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (10) ###

Coming Soon Page, Under Construction & Maintenance Mode by SeedProd: by SeedProd – 5.1.3
Contact Form 7: by Takayuki Miyoshi – 5.2
Duplicate Page: by mndpsingh287 – 4.2
FileBird Lite: by Ninja Team – 4.0.4
Smash Balloon Instagram Feed: by Smash Balloon – 2.4.5
Really Simple SSL: by Really Simple Plugins – 3.3.4
WooCommerce Admin: by WooCommerce – 1.3.2 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce: by Automattic – 4.3.1
WP Fastest Cache: by Emre Vona – 0.9.0.9
Yourpay Payment Platform for WooCommerce: by Yourpay – 3.2.20 – Installed version not tested with active version of WooCommerce 4.3.1

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: DKK (DKK)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page not set
Cart: #542 - /cart/
Checkout: #543 - /checkout/
My account: #544 - /my-account/
Terms and conditions: #643 - /handelsbetingelser/

### Theme ###

Name: Enfold
Version: 4.6.3.1
Author URL: https://kriesi.at
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 47
Oldest: 2020-07-13 09:13:49 +0000
Newest: 2020-08-03 07:28:18 +0000

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Kyle M

    (@kylemcpheron)

    Hi @tobiasrosenqvist,

    It doesn’t look like the message your customers see was added to your original message. I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your response.

    Plugin Support con

    (@conschneider)

    Engineer

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Error processing checkout’ is closed to new replies.

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