Error: plugin suspended due to missing Installation ID.

  • luke0002

    (@luke0002)


    1 year ago

    Good day, I have installed the Yoco plugin and have set everything up correctly as far as I can tell but I keep getting the following error: “plugin suspended due to missing Installation ID. Please visit?Yoco Payments settings?and “Save changes”. Make sure Secret Keys are correct.”

    I have gone between WordPress and the Yoco portal, but I can’t find the problem. When I test the payment gateway I get the following message on the checkout page “Sorry, it seems that there are no available payment methods. Please contact us if you require assistance or wish to make alternate arrangements.” even though Yoco is enabled. As I mentioned above I have checked everywhere and can’t seem to find the problem.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author yocoadmin

    (@yocoadmin)

    Hello @luke0002,

    Sorry to hear about that. Could you please do the following:

    1. Go to WooCommerce > Status > Logs tab> copy the logs with yoco in the file name
    2. Send the logs + your URL on an email to [email protected]
    3. Also send over your WordPress and WooCommerce version numbers.

    Just for context: the error that says “Sorry, it seems that there are no available payment methods. Please contact us if you require assistance or wish to make alternate arrangements.” is an error due the the latest changes in the WooCommerce’s Checkout page. We resolved this issue and on the latest version. I’m suspecting there was something wrong in the installation phase.

    Please send the info over to us and we’ll pickup the thread there.

    Thanks

    ragefireweb1

    (@ragefireweb1)

    HI

    Has this been resolved I have the same error.

    —–BEGIN LOG DATA—–
    aHR0cHM6Ly93d3cubG9za29wbWFyYXRob24uY28uemEvd3AtY29udGVudC91cGxvYWRzL3djLWxvZ3MvCgp5b2NvLWdhdGV3YXktdi4zLjQuMC1lcnJvci1saXZlX21vZGUtMjAyNC0wMy0yMS03YTE1YTI5YjczNzQ2ZDM5OTNhMTczMTNjNjM2ZjNiYS5sb2cK
    ——END LOG DATA——

    Plugin Author yocoadmin

    (@yocoadmin)

    Hello @luke0002 and @ragefireweb1 ,

    I’m not sure if you are still having a problem installing the plugin. If so, please send this info over on an email to [email protected] and we’ll investigate on our end:

    1. Go to WooCommerce > Status > Logs tab> copy the logs with yoco in the file name
    2. Send the logs + your URL on an email to?[email protected]
    3. Also send over your WordPress and WooCommerce version numbers.
    4. The website URL
Viewing 3 replies - 1 through 3 (of 3 total)
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