Error “Please fill out all required fields.”

  • Resolved alexandrabailey

    (@alexandrabailey)


    3 years, 11 months ago

    Hi Mr Clayton,

    I have the error message “Please fill out all required fields.” at Checkout (Billing/Shipping) once a customer has entered all their details, and credit card info.

    I’ve tested/troubleshoot all plugins on the site as well as Cash On Delivery. It seems to be an issue with the plugin. Please could you assist?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @alexandrabailey,

    I see you are using the WooCommerce Stripe Gateway plugin. If you were previously using my plugin and switched, I am not able to determine the cause while you have another Stripe plugin active.

    If you have always used that other plugin you should reach out to them for assistance.

    Kind Regards,

    Thread Starter alexandrabailey

    (@alexandrabailey)

    Hi Clayton,

    Thank you for your quick response! I switched to the WooCommerce Stripe plugin and had to update the API keys which I believe were causing all the issues.

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @alexandrabailey

    That error message would be triggered if there is a required field that is not complete.

    If you have a staging site where this can be recreated I can take a look.

    Kind regards

    Hi @mrclayton,
    when a field is missing, i get the generic message “Please fill out all required fields”.
    With other payment methods, the notice is specific as “Billing name is a required field” and the input form is highlighted. Is it possible to solve?

    Thank you

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @albatro055

    The other payment methods are not actually rendering that message. The reason you see a more specific message is because the checkout page is being submitted to the PHP back end where Woocommerce performs its validations.

    Based on feedback from merchants we coded client side validations so the checkout page doesn’t submit unless all the required fields are filled out.

    I could add more specific messages in a future version but no one has complained because the checkout pages is pretty simple and it’s not hard to find which field is missing required data.

    Kind regards

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Error “Please fill out all required fields.”’ is closed to new replies.