Error – PHP event: code E_NOTICE – Google Drive ERROR

  • Resolved nachocomar

    (@nachocomar)


    4 years, 3 months ago

    Hello,

    As you can see in the following log, some error is preventing the backup to be uploaded to Google Drive. It used to work fine. Since May 08 2020 backups doesn’t upload to GDrive.

    I already re-installed the plugin and successfully set the GDrive authentication. Actually using UpdraftPlus version: 1.16.26

    Last log message: “An error condition has occurred for the first time during this job”

    0429.508 (0) Saving backup history. Total backup size: 106.6 MB
0429.513 (0) Requesting upload of the files that have not yet been successfully uploaded (5)
0429.518 (0) Cloud backup selection (1/1): googledrive with instance (1/1) (last)
0429.520 (0) Beginning dispatch of backup to remote (googledrive) (instance identifier s-169c4dbdc0a9d4055c72aac2cc78a57a)
0429.592 (0) PHP event: code E_NOTICE: Trying to access array offset on value of type null (line 764, wp-content/plugins/updraftplus/methods/googledrive.php)
0429.593 (0) Google Drive: ERROR: Have not yet obtained an access token from Google (has the user authorised?)
0429.594 (0) An error condition has occurred for the first time during this job
Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Please could you send us a copy of the latest full backup log?

    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter nachocomar

    (@nachocomar)

    Hi @bcrodua ,

    The full log contains sensitive information, for example the full tables names with unique prefix. Is there any way to share this privately? Or perhaps you can tell me exactly what are you looking for there besides the lines where with the error that I already copied.

    Is the first time someone report a bug in /updraftplus/methods/googledrive.php ?

    Regards,
    Ignacio

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi Ingnacio,

    Please could you re-authroise with Google Drive?
    After confirming the authorisation on the orange screen and being returned to WP Admin, does the success message include your account name and quota usage?

    Regards,
    Bryle

    Thread Starter nachocomar

    (@nachocomar)

    After re-authorization it shows two messages:

    “Correcto: has autenticado tu cuenta Google Drive” (Correct: you have authenticated your Google Drive account)

    “Google Drive: Aún no se ha obtenido una se?al de acceso desde Google – tiene que autorizar o re-autorizar su conexión a Google Drive” (Google Drive: An access signal has not yet been obtained from Google – you have to authorize or re-authorize your connection to Google Drive)

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Can you please try wiping out settings in the “Advance Tools” tab.
    This will completely reset the locks and should eliminate the issue.
    It will unfortunately necessitate setting up your UpdraftPlus options and remote storage again.

    Also, if you have any caching or security plugins installed, please deactivate it temporarily.

    Regards,
    Bryle

    • This reply was modified 4 years, 3 months ago by bcrodua.
    Thread Starter nachocomar

    (@nachocomar)

    I already tried that yesterday, but the issue continue.
    Now I switched to Dropbox and it’s working fine.

    Thanks,
    Ignacio.

    I have the same problem. I’ve done this hundreds of times. Integration with Google Drive just stopped working.

    Thread Starter nachocomar

    (@nachocomar)

    Hi @maciejsb
    I believe that’s a bug, but as this is a one time setup and forget, nobody notice it stopped working.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi @maciejsb @nachocomar,

    Thanks for raising this issue again.

    I will ask my colleagues to investigate the issue. Will provide updates soon. In the meantime, please use other remote storage like Dropbox.

    Best Wishes,
    Bryle

    Hello @bcrodua, any updates on this case?

    Best wishes,
    Maciej

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi Maciej,

    Apologies for the delay.

    I’ve done several testing and I can’t replicate the issue on my end.

    Can you do these tests on your site, please?
    – Deactivate all other plugins
    – Switch to default WP theme (Twenty Twenty or other themes)
    – Reduce split archive size to 25Mb. This can be in the Settings > Show Expert Settings > Split archive size

    Hopefully, we can find the culprit.

    Thanks,
    Bryle

Viewing 11 replies - 1 through 11 (of 11 total)
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