Error PayPal Express Checkout Gateway

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  • Enable logging under the payment gateway settings.

    Replicate the error, then goto WooCommerce->System Status, Logs tab and choose the paypal express log in the dropdown. Then scroll to the bottom of that log.

    I had the same problem, turned out to be the checkbox for forcing billing address. Disabled that and it was all good.

    Hope this might help!

    Josh

    Thread Starter digitalup

    (@digitalup)

    Hi John,
    in PayPal Express Checkout
    “Billing address – Require buyers to provide their billing address” is already disabled.

    The error code is: 3
    And long message is: An error occurred while trying to connect to PayPal: Operation timed out after 5001 milliseconds with 0 bytes received.

    Plugin Contributor Mike M. a11n

    (@mikedmoore)

    Automattic Happiness Engineer

    Hi digitalup!

    The error code is: 3
    And long message is: An error occurred while trying to connect to PayPal: Operation timed out after 5001 milliseconds with 0 bytes received.

    A timeout when trying to connect to PayPal is often caused by a conflict with another a plugin such as a security plugin. Can you try to reproduce the error with only WooCommerce and PayPal Express Checkout enabled?

    Plugin Contributor Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    Digitalup,

    Are you sure about the error code? I’ve never seen a single-digit PayPal error code:

    https://developer.paypal.com/docs/classic/api/errorcodes/

    I would do as Mike says and test with plugins disabled(this can also be caused by a broken SMTP plugin).

Viewing 4 replies - 1 through 4 (of 4 total)
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