ERROR paymentId cannot be null

  • Resolved Farshid Chowdhury

    (@farshid111)


    3 years, 7 months ago

    We are facing issues with PayPal Plus gateway. Sometimes when customer tries to use PayPal they could not complete the payment.

    Error notice from WooCommerce log:
    2021-08-11T20:19:09+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:09+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:11+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:11+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:13+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:13+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:14+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:14+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:16+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:16+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:17+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:17+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:19+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:19+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:21+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:21+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:22+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:22+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:24+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:24+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:26+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:26+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:27+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:27+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:29+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:29+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:31+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:31+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:32+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:32+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:34+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:34+00:00 ERROR paymentId cannot be null
    2021-08-11T20:19:36+00:00 ERROR paymentId cannot be null`

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Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @farshid111,

    Apologies for the late response.
    Can you reproduce this behavior with all plugins except for WooComemrce and PayPal Plus disabled?When this only happens sometimes, do you see any similarities between affected orders?
    Could you please send us an email at [email protected] with a copy of your WooCommerce system report so we can learn a bit more context about your site?
    Thanks!

    Kind regards,
    Niklas

    Plugin Support Andreas W.

    (@aweissinpsyde)

    Closed because of inactivity

Viewing 2 replies - 1 through 2 (of 2 total)
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